Brother Mfc 5490cn User Manual

							
Troubleshooting and Routine Maintenance127
B
Checking the print qualityB
If faded or streaked colors and text appear on 
your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink.
bPress  aor b to choose  Test Print .
Press  OK.
cPress  aor b to choose 
Print Quality .
Press  OK.
dPress  Color Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four color blocks 
on the sheet.
 
Is Quality OK?
1.Yes 2.No
fDo one of the following:
„ If all lines are clear and visible, 
press 1 to choose  Yes, and go to 
step j.
„ If you can see missing short lines as 
shown below, press  2 to choose  No.
gThe LCD asks you if the print quality is 
OK for black and three colors.
 
Black OK?
1.Yes 2.No
Press  1 ( Yes ) or 2 ( No ).
hThe LCD asks you if you want to start 
cleaning.
 
Start Cleaning?
1.Yes 2.No
Press  1 ( Yes ).
The machine starts cleaning the print 
head.
iAfter cleaning is finished, press 
Color Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
returns to step e. 
jPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
color. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call Brother Customer Service (See 
Brother numbers  on page i).
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
Note
 
OK Poor
   
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
 
						

							
128
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine or if your 
printed text becomes blurred or images 
become faded.
aPress Ink.
bPress  aor b to choose  Test Print .
Press  OK.
cPress  aor b to choose  Alignment .
Press  OK.
dPress  Black Start  or Color Start .
The machine starts printing the 
Alignment Check Sheet.
 
Is Alignment OK?
1.Yes 2.No
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„ If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press  1 ( Yes ) to 
finish the Alignment Check, and go to 
step h.
„ If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  2 ( No ) to choose it.
fFor 600 dpi, press the number of the test 
print that most closely matches the 
number 0 sample (1-8).
 
600dpi Adjust
Select Best #5
gFor 1200 dpi, press the number of the 
test print that most closely matches the 
number 0 sample (1-8).
 
1200dpi Adjust
Select Best #5
hPress  Stop/Exit .
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Ink.
bPress  aor b to choose  Ink Volume .
Press  OK.
The LCD shows the ink volume.
cPress  aor b to choose the color you 
want to check.
dPress  Stop/Exit .
Note
You can check the ink volume from your 
computer. (See  Printing for Windows
® or 
Printing and Faxing  for Macintosh
® in the 
Software Users Guide on the CD-ROM.)
 
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress  Menu, 7, 1. 
Serial No.
XXXXXXXXX
bPress  Stop/Exit .
 
						

							
Troubleshooting and Routine Maintenance129
B
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. If you do not pack the machine 
properly, any damage that may occur in 
transit will not be covered by your warranty.
CAUTION 
It is important to allow the machine to ‘park’ 
the print head after a print job. Listen 
carefully to the machine before unplugging 
it to make sure that all mechanical noise 
has stopped. Not allowing the machine to 
finish this parking process may lead to print 
problems and possible damage to the print 
head.
 
aOpen the ink cartridge cover.
bPress the lock release lever to release 
the ink cartridge and take out all the ink 
cartridges. (See Replacing the ink 
cartridges  on page 121.)
cInstall the green protective part, and 
then close the ink cartridge cover.
 
CAUTION 
Make sure that the plastic tabs on both 
sides of the green protective part (1) have 
securely clicked into place (2).
  
If you are not able to find the green 
protective part, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either the 
green protective part or the ink cartridges in 
position. Shipping without them will cause 
damage to your machine and may void your 
warranty.
 
dUnplug the machine from the telephone 
wall jack and take the telephone line 
cord out of the machine.
eUnplug the machine from the AC power 
outlet.
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
   
1
2
 
						

							
130
gLift the scanner cover (1) to release the 
lock. Gently push the scanner cover 
support down (2) and close the scanner 
cover (3) using both hands.
 
hWrap the machine in the bag. 
iPack the machine and the printed 
materials in the original carton with the 
original packing material as shown 
below. 
Do not pack the used ink cartridges in 
the carton.
Note
If you are returning your machine to 
Brother as part of the Exchange Service, 
pack only the machine. Keep all separate 
parts and printed materials to use with 
your ‘Exchange’ machine.
 
 
jClose the carton and tape it shut. 
23
1
 
						

							
131
C
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu tableC
You can program your machine without the 
User’s Guide by using the Menu table that 
begins on page 131. These pages list the 
menu selections and options.
Press Menu followed by the menu numbers 
to program your machine. 
For example, to set beeper volume to  Low.
aPress  Menu, 1, 4,  2.
bPress  aor b to choose  Low.
cPress  OK.
dPress  Stop/Exit .
Memory storageC
Even if there is a power failure, you will not 
lose your menu settings because they are 
stored permanently. Temporary settings 
(such as Contrast, Overseas mode, and so 
on) will be lost. You may have to reset the 
date and time.
Menu keysC
Menu and FeaturesC
 
 
Access the menu.
 Go to the next menu level.
Accept an option.
 Go back to the previous menu 
level.
Delete an incorrect letter when 
you need to enter text into the 
machine.
 Scroll through the current menu 
level.
 Go back to the previous menu 
level.
 Exit the menu.
 
						

							
132
To access the menu mode:
aPress Menu.
bChoose an option.
„ Press  1 for General Setup menu.
„ Press  2 for Fax menu.
„ Press  3 for Copy menu.
 
„ Press  0 for Initial Setup.
You can scroll more quickly through 
each menu level by pressing  aor b for 
the direction you want.
cPress  OK when that option appears on 
the LCD.
The LCD will then show the next menu 
level.
dPress  aor b to scroll to your next menu 
selection.
ePress  OK.
When you finish setting an option, the 
LCD shows  Accepted.
fPress Stop/Exit .
 
						

							
Menu and Features133
C
Menu TableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit
                   
Main Menu Submenu Menu Selections Options Descriptions Page
1.
General Setup1.Mode Timer — 0 Sec
30 Secs
1 Min
2 Mins*
5 Mins
Off Sets the time to return to 
Fax mode.
21
2.Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency Sets the type of paper in 
the paper tray.
21
3.Paper Size — Letter*
Legal
A4
A5
4x6 Sets the size of the paper 
in the paper tray.
21
 The factory settings are shown in Bold with an asterisk.
 
						

							
134
1.General Setup
(Continued)4.Volume 1.Ring
Off
Low
Med*
High Adjusts the ring volume. 22
2.Beeper Off
Low*
Med
High Adjusts the volume level 
of the beeper.
22
3.Speaker Off
Low
Med*
High Adjusts the speaker 
volume.
22
5.
Auto Daylight— On
Off* Change this setting to 
On 
if you want the machine to 
change automatically for 
Daylight Saving Time. 23
6.
PwrOff Setting— Fax Receive:On
Fax Receive:Off*Customizes the 
On/Off 
key to receive faxes even 
in off mode. 20
7.
LCD Contrast— Light*
Dark Adjusts the contrast of the 
LCD.
23
8.Sleep Mode — 1 Min
2 Mins
3 Mins
5 Mins
10 Mins*
30 Mins
60 Mins You can choose how long 
the machine will remain 
idle before it goes into 
sleep mode.
23
2.Fax 1.
Setup Receive
(In Fax mode 
only) 1.Ring Delay
00
01
02
03
04* Sets the number of rings 
before the machine 
answers in Fax Only or 
Fax/Tel mode.
38
2.F/T Ring Time 20 Secs *
30 Secs
40 Secs
70 Secs Sets the F/T 
pseudo/double-ring time 
in Fax/Tel mode.
38
3.Easy Receive On *
Off Receives fax messages 
without pressing 
Start. 38
Main Menu Submenu Menu Selections Options Descriptions Page
 The factory settings are shown in Bold with an asterisk.
 
						

							
Menu and Features135
C
2.Fax
(Continued)1.Setup Receive
(In Fax mode 
only)
(Continued) 4.Remote Codes On
* ( l51, #51)
Off Allows you to answer all 
calls at an extension or 
external telephone and 
use codes to turn the 
machine on or off. You 
can personalize these 
codes. 49
5.
Auto ReductionOn *
Off Cuts the size of incoming 
faxes.
39
6.Polling RX — Sets up your machine to 
poll another fax machine. 64
2.Setup Send
(In Fax mode 
only) 1.Contrast Auto
*
Light
Dark Changes the lightness or 
darkness of faxes you 
send.
31
2.
Fax ResolutionStandard *
Fine
S.Fine
Photo Sets the default resolution 
for outgoing faxes.
31
3.Delayed Fax — Sets the time of day in 
24-hour format that the 
delayed faxes will be sent. 33
4.Batch TX On
Off* Combines delayed faxes 
to the same fax number at 
the same time of day into 
one transmission. 33
5.Real Time TX Next Fax Only
On
Off* Sends a fax without using 
the memory.
32
6.Polled TX On
Off* Sets up your machine with 
an document to be 
retrieved by another fax 
machine. 65
7.Overseas Mode On
Off* If you are having problems 
sending faxes overseas, 
set this to on. 32
0.
Glass ScanSizeA4
Letter * Adjusts the scan area of 
the scanner glass to the 
size of the document. 29
Main Menu Submenu Menu Selections Options Descriptions Page
 The factory settings are shown in Bold with an asterisk.
 
						

							
136
2.Fax
(Continued)3.Report Setting1.Transmission
On
On+Image
Off*
Off+Image Sets initial setup for 
Transmission Verification 
Report and Fax Journal.
62
2.
Journal PeriodOff
Every 50 Faxes *
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days 62
4.Remote Fax
Opt 1.
Fwd/Page/StoreOff
*
Fax Forward
Paging
Fax Storage
PC Fax Receive Sets the machine to 
forward fax messages, to 
call your pager, to store 
incoming faxes in the 
memory (so you can 
retrieve them while you 
are away from your 
machine), or to send faxes 
to your PC.
If you choose Fax 
Forward or PC Fax 
Receive, you can turn on 
the safety feature Backup 
Print. 55
2.Remote Access ---l You must set your own 
code for Remote 
Retrieval. 59
3.Print Fax
(Backup Print) — Prints incoming faxes 
stored in the memory. 39
5.
Remaining Jobs— — Checks which jobs are in  the memory and lets you 
cancel chosen jobs.30
0.
Miscellaneous1.TX Lock — Stops unauthorized users 
from changing the 
machine’s current 
settings. 24
2.Compatibility High *
Normal
Basic(for VoIP)
Adjusts the equalization 
for transmission 
problems. 112
Main Menu Submenu Menu Selections Options Descriptions Page
 The factory settings are shown in Bold with an asterisk.