Brother Mfc 5490cn User Manual

							
Troubleshooting and Routine Maintenance117
B
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See  Transferring faxes 
to another fax machine  on page 117.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 117.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Set your 
station ID  in the Quick Setup Guide.)
aPress Menu, 9, 0,  1.
bDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ If the LCD shows  Enter Fax No., 
enter the fax number to which faxes 
will be forwarded. 
cPress  Black Start .
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Set your 
station ID  in the Quick Setup Guide.)
aPress Menu 9 , 0, 2.
bEnter the fax number to which the Fax 
Journal report will be forwarded.
cPress  Black Start .
Unusable Device 
Disconnect 
device from 
front connector. 
Turn  the machine 
off & on by 
pressing On/Off 
button on 
control panel.A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct interface, 
then press 
On/Off to turn the machine off and 
then on again.
Unusable  Device 
Please 
Disconnect USB 
Device.A USB device or USB Flash 
memory drive that is not supported 
has been connected to the USB 
direct interface.
(For more information, visit us at 
http://solutions.brother.com.) Unplug the device from the USB direct interface.
Wrong Paper SizePaper is not the correct size. Check that the machine’s Paper Size setting 
matches the size of paper in the tray. (See  Paper 
Size  on page 21.)
Error MessageCauseAction
 
						

							
118
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit  to interrupt the error 
temporarily.
bMake sure you have installed  MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
cMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive  on page 57.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  1. You will be asked if you want 
to also turn on backup print.
„ To exit and leave the faxes in the 
memory, press  2.
ePress  Stop/Exit .
Document jamB
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid future document jams close the 
ADF cover properly by pressing it down 
gently in the middle.
 
 
						

							
Troubleshooting and Routine Maintenance119
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
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dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is closed properly.
fLift the scanner cover (1) until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left inside the machine.
 
CAUTION 
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in the memory to your PC or 
another fax machine so you will not lose 
any important messages. (See Transferring 
your faxes or Fax Journal report  
on page 117.)
 
Note
• If the paper is jammed under the print  head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown in the illustration, you cannot move 
the print head. Press  Stop/Exit until the 
print head moves to the middle. Then 
unplug the machine from the power 
source, and take out the paper.
 
• If ink gets onto your skin, immediately  wash with soap and plenty of water.
 
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Troubleshooting and Routine Maintenance121
B
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3) using both hands.
 
hPush the paper tray firmly back into the 
machine. While holding the paper tray in 
place, pull out the paper support until it 
clicks and unfold the paper support flap.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
CAUTION 
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused by the use of 
unauthorized third party ink and/or 
cartridges. To protect your investment and 
obtain premium performance from the 
Brother machine, we strongly recommend 
the use of Genuine Brother Supplies.
 
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aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Cannot Print.
bPress down to unlock the release lever 
and take out the ink cartridge for the 
color shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
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Troubleshooting and Routine Maintenance123
B
fGently push the ink cartridge in until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one 
(Did You Change Blck? ). 
For each new cartridge you installed, 
press  1 ( Yes ) to automatically reset the 
ink dot counter for that color. If the ink 
cartridge you installed is not a brand new 
one, be sure to press  2 ( No ).
• If the LCD shows  No Cartridge or 
Cannot Detect  after you install the ink 
cartridges, check that the ink cartridges 
are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
 
 
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent. 
  
If you mix the colors by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
  
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
 
						

							
124
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
 
 
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
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Troubleshooting and Routine Maintenance125
B
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white 
plastic (3) with a soft lint-free cloth 
moistened with a non-flammable glass 
cleaner.
 
bIn the ADF unit, clean the white bar (1) 
and the glass strip (2) with a soft lint-free 
cloth moistened with a non-flammable 
glass cleaner.
 
Note
In addition to cleaning the scanner glass 
and glass strip with a non-flammable glass 
cleaner, run your finger tip over the glass 
to see if you can feel anything on it. If you 
feel dirt or debris, clean the glass again 
concentrating on that area. You may need 
to repeat the cleaning process three or 
four times. To test, make a copy after each 
cleaning.
 
Cleaning the machine printer 
platenB
WARNING 
Unplug the machine from the AC power 
outlet before cleaning the printer platen.
 
aLift the scanner cover until it locks 
securely into the open position.
bClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a soft, dry lint-free 
cloth.
 
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1
3
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126
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the AC power 
outlet and open the Jam Clear Cover (1) 
at the back of the machine.
 
cClean the Paper Pick-up Roller (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
ePut the paper tray firmly back in the 
machine.
fRe-connect the power cord.
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head. You 
can start the cleaning process manually if 
there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics or 
blank text on your printed pages. You can 
clean Black only, three colors at a time 
(Yellow/Cyan/Magenta), or all four colors at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
aPress Ink.
bPress  aor b to choose  Cleaning.
Press  OK.
cPress  aor b to choose  Black, Color  or 
All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new Genuine Brother Brand 
replacement cartridge for each problem 
color. Try cleaning the print head again up 
to five more times. If the print has not 
improved call Brother Customer Service 
(See  Brother numbers  on page i).
 
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