Brother Laserprinter Hl 1650 1670n User Guide

							CHAPTER 6 TROUBLESHOOTING
6-5
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First, ensure that you are using paper that meets the recommended paper specifications.
See “What kind of paper can I use?” in Chapter 1.
ProblemRecommendation
The printer does not load
paper.•  If there is paper in the paper cassette, make sure it is straight. If
the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack over
and place it back into the paper cassette.
•  Reduce the amount of paper in the paper cassette, and then try
again.
•  Make sure that MANUAL FEED 
= ON (STOP) is not selected on
the Control panel.
The printer does not load
paper from the Multi-purpose
tray.•  Fan the paper, and then re-install the paper firmly.
•  Make sure that MANUAL FEED 
= ON (STOP) is not selected on
the Control panel.
The printer does not load
envelopes.•  The printer can load envelopes from the Multi-purpose tray.  Your
application software must be set up correctly to print on the
envelope size you are using.  This is usually done in the page
setup or document setup menu of your software.  Refer to your
software application manual.
A paper jam has occurred.• Clear the jammed paper referring to “Paper jams and how to
clear them” in this chapter.
The printer does not print into
the Face down output tray.•  Close the Face up output tray.
The printed pages are curled,
so the Face down output tray
can not hold the prescribed
number of pages.•  Turn the paper in the Paper cassette over.
•  Change the printer driver setting in Media Type to a thicker level
setting than current setting.
The printer does not print on
the specified paper.•  Make sure that the cable is connected to the printer
•  Make sure that the appropriate printer driver is selected. 
						

							6-6
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If paper jams in the printer, it will stop printing and display the following
messages.
The shaded areas in the following illustrations show the location of the
jammed paper.
JAM TRAY1 JAM INSIDE
JAM TRAY2 JAM  REAR
JAM MP TRAY JAM DUPLEX
PAPER JAM
If you see the “PAPER JAM” error message there are several possible places that the
paper could have jammed. See the “PAPER JAM” section in this chapter for more
information. 
						

							CHAPTER 6 TROUBLESHOOTING
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Check the jam location and follow the instructions to remove the jammed
paper.
After you have followed the instructions, the printer will automatically resume
printing. 
						

							6-8
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1 1
JAM TRAY1
Follow the instructions below to clear a paper jam:
☛
☛☛ ☛ 1.Pull the Paper cassette completely out of the printer.
Fig. 6-1
☛
☛☛ ☛ 2.Pull the jammed paper out of the printer.
Fig. 6-2 
						

							CHAPTER 6 TROUBLESHOOTING
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☛
☛☛ ☛ 3.Install the paper cassette into the printer.
!Caution
Do not pull out the standard Paper cassette while paper is being fed from
the optional Lower paper cassette because it will cause a paper jam. 
						

							6-10
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2 2
JAM TRAY2
Follow the instructions below to clear the paper jam:
☛
☛☛ ☛ 1.Pull the Lower paper cassette completely out of the printer.
Fig. 6-3
☛
☛☛ ☛ 2.Using both hands, pull the jammed paper out of the printer.
Fig. 6-4
☛
☛☛ ☛ 3.Install the Lower paper cassette into the printer. 
						

							CHAPTER 6 TROUBLESHOOTING
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JAM MP TRAY
Follow the instructions below to clear a paper jam:
☛
☛☛ ☛ 1. Remove the jammed paper from the Multi-purpose tray.
Fig. 6-5
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☛☛ ☛ 2. Reset all the paper into the Multi-purpose tray correctly.
Fig. 6-6 
						

							6-12
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JAM INSIDE
Follow the instructions below to clear the paper jam:
☛
☛☛ ☛ 1.Press the Cover release button, and then open the Front cover.
Fig. 6-7
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☛☛ ☛ 2.Pull the Drum unit assembly out of the printer. Pull the Paper cassette
completely out of the printer.
☛
☛☛ ☛ 3.Pull the jammed paper up and out of the printer.
Fig. 6-8 
						

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 Wa r n i n g
The fixing roller is extremely hot during operation. Remove the paper
carefully.
!Caution
•After having removed the jammed paper, if the printed page has a stain,
print several pages before restarting your print job.
•Remove the jammed paper carefully so you don’t spread toner.
•Take care not to stain your hands and clothes with toner. Immediately
wash toner stains with cold water.
•Never touch the transfer roller.
☛
☛☛ ☛ 4.Install the Drum unit assembly and Paper cassette into the printer.  Close the
Front cover.
Fig. 6-9 
						

							6-14
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JAM REAR
Follow the instructions below to clear a paper jam:
☛
☛☛ ☛ 1.Press the Cover release button, and then open the Front cover.
Fig. 6-10
☛
☛☛ ☛ 2.Pull the Drum unit assembly out of the printer.
Fig. 6-11