Brother Hl 4150cdn User Manual
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Troubleshooting 155 6 Jam Inside (Paper jam inside the machine)6 Jam Inside If a paper jam occurs inside the machine, follow these steps: aTurn off the machines power switch and unplug the AC power cord. bPress the front cover release button and then open the front cover. cHold the green handle of the drum unit. Pull the drum unit out until it stops.
Troubleshooting 156 6 dTurn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. IMPORTANT • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. • We recommend that you place the drum unit on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. 1
Troubleshooting 157 6 ePull out the jammed paper slowly. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. fMake sure the green lock lever (1) is in the release position as shown in the illustration. 1
Troubleshooting 158 6 gMatch the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. hTurn the green lock lever (1) clockwise to the lock position. iPush the drum unit in until it stops. jClose the front cover of the machine. Note If you turn off the machine during Jam Inside, the machine will print incomplete data from your computer. Before you turn on the machine, delete the print spool job on your computer. kPlug the machine back in, and then turn on the power switch. 1 2 1
Troubleshooting 159 6 Improving the print quality6 If you have a print quality problem, print a test page first (see Machine Info. on page 70). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer. If the printout has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. aTo get the best print quality, we suggest using the recommended paper. Check that you use the paper that meets our specifications. (See Acceptable paper and other print media on page 2.) bCheck that the drum unit and toner cartridges are installed properly. Examples of poor print qualityRecommendation White lines, bands or ribbing across the page Put in a new drum unit. (See Replacing the drum unit on page 101.) Colors are light or unclear on the whole page Make sure toner save mode is off in the control panel or the printer driver. Make sure that the media type setting in the driver matches the type of paper you are using. (See Type and size of paper on page 2.) Shake all four toner cartridges gently. Wipe the scanner windows with a dry lint-free soft cloth. (See Cleaning the inside of the machine on page 116.) Perform the calibration. (See Color Calibration on page 82.) ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting 160 6 White streaks or bands down the page Wipe the scanner windows with a dry lint-free soft cloth. (See Cleaning the inside of the machine on page 116.) Clean the drum unit. (See Cleaning the drum unit on page 124.) Identify the missing color and put in a new toner cartridge. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Colored streaks or bands down the page Clean all four corona wires (one for each color) inside the drum unit by sliding the green tab. (See Cleaning the corona wires on page 120.) Make sure the corona wire green tabs are at their home positions ( a). Replace the toner cartridge that matches the color of the streak or band. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put in a new drum unit. (See Replacing the drum unit on page 101.) Colored lines across the page If colored lines appear at 30 mm (1.2 in.) intervals, replace the toner cartridge that matches the color of the line. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. If colored lines appear at 94 mm (3.7 in.) intervals, put in a new drum unit. (See Replacing the drum unit on pages 101.) Examples of poor print qualityRecommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting 161 6 White spots or hollow print Make sure that the media type setting in the driver matches the type of paper you are using. (See Type and size of paper on page 2.) Check the machine’s environment. Conditions such as high humidity can cause white spots or hollow print. Completely blank or some colors are missing Put in a new toner cartridge. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put in a new drum unit. (See Replacing the drum unit on page 101.) Colored spots at 94mm If the problem is not solved after printing a few pages, the drum may have foreign material, such as glue from a label, stuck on the drum surface. Clean the drum unit. (See Cleaning the drum unit on page 124.) Put in a new drum unit. (See Replacing the drum unit on page 101.) Colored spots at 30mm Identify the color causing the problem and put in a new toner cartridge. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Examples of poor print qualityRecommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnop qrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 94 mm (3.7 in.) 94 mm (3.7 in.) ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 30 mm (1.2 in.) 30 mm (1.2 in.)
Troubleshooting 162 6 Toner scatter or toner stain Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem. Identify the color causing the problem and put in a new toner cartridge. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. If the problem continues, put in a new drum unit. (See Replacing the drum unit on page 101.) The color of your printouts is not what you expected Make sure toner save mode is off in the control panel or the printer driver. Perform the calibration. (See Color Calibration on page 82.) Adjust the color by using the custom setting in the driver and by using the control panel. Colors the machine can print and colors you see on a monitor are different. The machine may not be able to reproduce the colors on your monitor. (See Color Correction on page 79.) If colors appear in the printed gray areas, make sure there is a check in the Improve Gray Color check box of the printer driver. See Improve Gray Color in Settings Dialog on page 31 (For Windows ® printer driver), Advanced options on page 44 (For Windows ® BR-Script printer driver) or Print Settings on page 53 (For Macintosh printer driver). If shaded areas look dull, remove the check from the Improve Gray Color check box of the printer driver. If a printed black graphic is too light, choose Enhance Black Printing mode in the printer driver. See Enhance Black Printing in Settings Dialog on page 31 (For Windows ® printer driver), Advanced options on page 44 (For Windows ® BR-Script printer driver) or Print Settings on page 53 (For Macintosh printer driver). Identify the color causing the problem and put in a new toner cartridge. (See Replacing the toner cartridges on page 96.) Put in a new drum unit. (See Replacing the drum unit on page 101.) All one color Put in a new drum unit. (See Replacing the drum unit on page 101.) Examples of poor print qualityRecommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 012 3456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting 163 6 Color misregistration Make sure that the machine is on a solid level surface. Perform the auto color registration using the control panel (see Auto Registration on page 82) or perform the manual color registration using the control panel (see Manual Registration on page 83). Put in a new drum unit. (See Replacing the drum unit on page 101.) Put in a new belt unit. (See Replacing the belt unit on page 105.) Uneven density appears periodically across the page Perform the calibration. (See Color Calibration on page 82.) Identify the color that is uneven and put in a new toner cartridge for that color. (See Replacing the toner cartridges on page 96.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put in a new drum unit. (See Replacing the drum unit on page 101.) Missing image at thin line Make sure toner save mode is off in the control panel or the printer driver. Change the print resolution. If you use a Windows printer driver, choose Improve pattern printing or Improve Thin Line in Print Setting of Basic tab. (See Settings Dialog on page 31.) Wrinkle Change to the recommended type of paper. (See Recommended paper and print media on page 2.) Make sure that the back cover is closed properly. Make sure that the two gray levers inside the back cover are in the up position. Make sure that the media type setting in the driver matches the type of paper you are using. (See Type and size of paper on page 2.) Offset image Make sure that the media type setting in the driver matches the type of paper you are using. (See Type and size of paper on page 2.) Make sure that the two gray levers inside the back cover are in the up position. Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality problem. Put in a new drum unit. (See Replacing the drum unit on page 101.) Examples of poor print qualityRecommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ab cdef ghi j kl mnop qrst uvw xyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQRS TUVWXYZ. 0123456789. abcdefghijklmnopq rstu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz. ABCDEFGHIJKLMNOPQR STUVWXYZ. 012 3456789 . abcdefghijklmnop qrs tu vwxyz.
Troubleshooting 164 6 Poor fixing Make sure that the media type setting in the driver matches the type of paper you are using. (See Type and size of paper on page 2.) Make sure that the two gray levers inside the back cover are in the up position. Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Improve Print Output on page 39 (For Windows ® printer driver), Advanced options on page 44 (For Windows ® BR-Script printer driver) or Print Settings on page 53 (For Macintosh printer driver). If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. Curled or wavy Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. See Improve Print Output in Improve Print Output on page 39 (For Windows ® printer driver), Advanced options on page 44 (For Windows ® BR-Script printer driver) or Print Settings on page 53 (For Macintosh printer driver). If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180 ° in the paper tray. Store the paper where it will not be exposed to high temperatures and high humidity. Open the back cover (back output tray) to let the printed paper out on the back out put tray. Envelope creases Make sure that the envelope levers inside the back cover are pulled down to the envelope position when you print to the envelope. If creases occur with the envelope levers in the envelope position, print with the back cover opened and feed one envelope at a time from the MP tray. Examples of poor print qualityRecommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFG EFGHIJKLMN