Brother DCP J515W User Manual

							58
BT Call Sign On
(U.K. only)BT Call Sign is set to ON. You 
cannot change the Receive Mode 
from Manual to another mode. Set BT Call Sign to OFF. (See 
BT Call Sign 
(U.K. only)  in chapter 5  in the Advanced 
User’s Guide .)
Cannot Detect You installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
correctly. Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges
 on page 51.)
Cannot Print
Replace Ink One or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. While memory is 
available, monochrome faxes will 
be stored in the memory. If a 
sending machine has a colour fax, 
the machines “handshake” will 
ask that the fax be sent as 
monochrome. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 51.)
Comm.Error Poor telephone line quality 
caused a communication error. If the problem continues, call the telephone 
company and ask them to check your 
telephone line.
Cover is Open The scanner cover is not 
completely closed. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Disconnected The other person or other 
persons fax machine stopped the 
call. Try to send or receive again.
Document Jam The document was not inserted or 
fed correctly, or the document 
scanned from the ADF was too 
long. (See Using the ADF (MFC-J410 and 
MFC-J415W only)
 on page 20.)
(See Document jam (MFC-J410 and 
MFC-J415W only)  on page 62.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error MessageCauseAction
 
						

							Troubleshooting59
B
Ink Absorber Full Internal servicing required. 
This problem may be caused by 
the use of cartridges other than 
genuine Brother Original 
cartridges or the refilling of empty 
cartridges with ink from other 
sources. If damage is caused to 
the print head or other parts of this 
machine as a result of using other 
brands of ink or ink cartridges, any 
repairs required as a result may 
not be covered by the warranty. Call Brother Customer Service / your 
Brother dealer.
Ink Absorber NearFullThe ink absorber box or flushing 
box is near full.
Call Brother Customer Service / your 
Brother dealer.
Ink low One or more of the ink cartridges 
are near the end of their life. If a 
sending machine has a colour fax 
to send, your machine’s 
“handshake” will ask that the fax 
be sent as monochrome. If the 
sending machine has the ability to 
convert it, the colour fax will be 
printed at your machine as a 
monochrome fax. Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print
. (See Replacing the ink 
cartridges  on page 51.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, incorrectly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card you are using 
already contains 999 files. Your machine can only save to your 
memory card if it contains less than 999 
files. Try deleting unused files to free some 
space and try again.
No Caller ID There is no incoming call history. 
You did not receive calls or you 
have not subscribed to the Caller 
ID service from your telephone 
company. If you want to use the Caller ID feature call 
your telephone company. (See 
Caller ID 
(U.K. and Ireland only)  on page 29.) 
No File The memory card in the media 
drive does not contain a .JPG file. Put the correct memory card into the slot 
again.
No Ink Cartridge An ink cartridge is not installed 
correctly. Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges
 on page 51.)
Error MessageCauseAction
 
						

							60
No Paper FedThe machine is out of paper or 
paper is not correctly loaded in the 
paper tray. Do one of the following:
 Refill the paper in the paper tray, and 
then press Mono Start  or 
Colour Start .
 Remove the paper and load it again 
and then press Mono Start  or 
Colour Start . (See Loading paper and 
other print media  on page 9.)
The paper is jammed in the 
machine. Remove the jammed paper by following 
the steps in 
Printer jam or paper jam  
on page 63.
The Jam Clear Cover is not 
closed correctly. Check the Jam Clear Cover is closed 
evenly at both ends. (See 
Printer jam or 
paper jam  on page 63.)
No Response/Busy The number you dialled does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access a Speed Dial 
number that is not programmed. Set up the Speed Dial number. (See 
Storing Speed Dial numbers
 on page 39.)
Out of Memory The machines memory is full. When copy operation is in progress, press 
Stop/Exit and wait until the other 
operations in progress finish and then try 
again.
The memory card you are using 
does not have enough free space 
to scan the documents. Delete unused files from your memory card 
to make some free space and then try 
again.
Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and remove the jammed 
paper. (See Printer jam or paper jam  
on page 63.)
Make sure the paper length guide is 
adjusted  to the correct paper size. Do not 
extend the paper tray when you load A5 or 
smaller size paper.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX The machine has a mechanical 
problem.
—OR
—
A foreign object such as a paper 
clip or ripped paper is in the 
machine. Open the scanner cover and remove any 
foreign objects and paper scraps from 
inside the machine. If the error message 
continues, see 
Transferring your faxes or 
Fax Journal report  on page 61 before 
disconnecting the machine so you will not 
lose any important messages. Then, 
disconnect the machine from the power for 
several minutes and reconnect it.
Wrong Paper Size Paper  is  not  the  correct  size. Check that the Paper Size setting matches 
the size of paper in the tray. Load the 
correct size of paper, and then press 
Mono Start or Colour Start . (See Paper 
Size  on page 15.)
Error MessageCauseAction
 
						

							Troubleshooting61
B
Error animations displayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward.
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
 Unable to Clean  XX
 Unable to Init.  XX
 Unable to Print  XX
 Unable to Scan  XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 61.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring the Fax Journal 
report to another fax machine  on page 62.)
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Enter 
personal information (Station ID)  in the Quick 
Setup Guide .)
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  aor b to choose  Service.
Press  OK.
dPress  aor b to choose 
Data Transfer .
Press  OK.
ePress  aor b to choose  Fax Transfer .
Press  OK.
fDo one of the following:
 If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit.
 Enter the fax number to which faxes 
will be forwarded. 
gPress  Mono Start .
 
						

							62
Transferring the Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Enter 
personal information (Station ID)  in the Quick 
Setup Guide .)
aPress Stop/Exit to interrupt the error 
temporarily.
bPress  Menu.
cPress  aor b to choose  Service.
Press  OK.
dPress  aor b to choose 
Data Transfer .
Press  OK.
ePress  aor b to choose 
Report Trans.
Press  OK.
fEnter the fax number to which the Fax 
Journal report will be forwarded.
gPress  Mono Start.
Document jam (MFC-J410 and 
MFC-J415W only)B
Documents can jam in the ADF unit if they are 
not inserted or fed correctly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
IMPORTANT
To avoid document jams close the ADF 
cover correctly by pushing it gently in the 
middle.
 
 
						

							Troubleshooting63
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the electrical 
socket.
IMPORTANT
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in the memory to your PC 
or another fax machine so you will not lose 
any important messages. (See 
Transferring your faxes or Fax Journal 
report on page 61.)
 
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
1
 
						

							64
cClose the Jam Clear Cover.
Make sure the cover is closed correctly.
 
dIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
ePull out the jammed paper (1). 
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine. 
Check both ends of the print cartridge.
Note
If the print head is at the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord, then hold 
down Stop/Exit until the print head moves 
to the middle. Unplug the machine from 
the power source, and take out the paper.
 
 
IMPORTANT
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent.
 
1
1
 
						

							Troubleshooting65
B
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
Make sure you pull out the paper 
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for 
Legal size paper.
 
jRe-connect the power cord.
2
1
32
1
2
 
						

							66
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the machine and your 
computer. (See the Quick Setup Guide .)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges have reached the end of their life. 
(See  Replacing the ink cartridges  on page 51.)
Check to see if the LCD is showing an error message. 
(See  Error and Maintenance messages  on page 57.)
If the LCD shows  Cannot Print and Replace Ink , see Replacing the ink 
cartridges  on page 51.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Brother MFC-XXXXX  (where XXXXX is your model name), and make sure that 
Use Printer Offline  is unchecked. 
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
Poor print quality. Check the print quality. (See Checking the print quality on page 55.)
Make sure that the  Media Type setting in the printer driver or the  Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the Software 
User’s Guide  and Paper Type  on page 15.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother 
Original cartridges stay usable for up to two years if kept in their original 
packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not 
recommend the use of cartridges other than genuine Brother Original cartridges 
or the refilling of used cartridges with ink from other sources.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  on page 16.) 
The recommended environment for your machine is between 20 C to 33 C.
 
						

							Troubleshooting67
B
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 55.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  on page 16.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 55.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 56.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side  guides are adjusted correctly. (See Loading paper and other print media  
on page 9.)
Make sure the Jam Clear Cover is closed correctly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. 
(See 
Acceptable paper and other print media  on page 16.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 16.) Dont handle the paper until the ink is 
dry.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the Media Type  in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  in appendix A  in the Advanced User’s Guide .)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap. 
(See  Loading paper and other print media  on page 9.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing  for Windows
® or Bi-Directional Printing  for Macintosh.
Make sure you are using Brother Original Innobella™ ink.
Cannot perform “Page Layout” 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver  Advanced  tab. Also, click  Colour Settings , and make sure you uncheck 
Colour Enhancement .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the Software 
User’s Guide .)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Printing (continued)
DifficultySuggestions