Brother DCP J515W User Manual
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68 Photo paper does not feed correctly.When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers on page 54.) Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and other print media on page 9.) Check that more than two types of paper are not loaded in the paper tray at any one time. There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend the paper tray when you load A5 or smaller size paper. (See Printer jam or paper jam on page 63.) Printed pages are not stacked neatly. Make sure you are using the paper support flap. (See Loading paper and other print media on page 9.) Machine does not print from Adobe ® Illustrator®. Try to reduce the print resolution. (See Printing for Windows ® or Printing and Faxing for Macintosh in the Software User’s Guide .) Printing Received Faxes DifficultySuggestions Condensed print and white streaks across the page or the top and bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Received colour fax prints only in black and white. Replace the colour ink cartridges that have reached the end of their life, and then ask the other person to send the colour fax again. (See Replacing the ink cartridges on page 51.) Left and Right margins are cut off or a single page is printed on two pages. Turn on Auto Reduction. (See Printing a reduced incoming fax in chapter 4 in the Advanced User’s Guide .) Telephone Line or Connections DifficultySuggestions Dialling does not work. (No dial tone) Make sure the machine is plugged in and turned on. Check the line cord connections. Change the Tone/Pulse setting. (See Tone or Pulse on page 29.) Lift the external telephone’s handset and listen for a dial tone. If there is no dial tone, ask your telephone company to check the line and/or socket. The machine does not answer when called. Make sure the machine is in the correct Receive Mode for your setup. (See Choose the Receive Mode on page 25.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. Printing (continued) DifficultySuggestions
Troubleshooting69 B Receiving Faxes DifficultySuggestions Cannot receive a fax. If you connect your machine to PBX or ISDN, set the menu setting of Telephone Line Type to your telephone type. (See Setting the Telephone Line Type on page 30.) Sending Faxes DifficultySuggestions Cannot send a fax. Check all line cord connections. Make sure that the FAX key is illuminated. Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports in chapter 6 in the Advanced User’s Guide .) Transmission Verification Report says “ RESULT: ERROR”. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get “ RESULT:ERROR” on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference / VoIP on page 73.) If you connect your machine to PBX or ISDN, set the menu setting of Telephone Line Type to your telephone type. (See Setting the Telephone Line Type on page 30.) Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machines scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 53.) Vertical black lines when sending. (MFC-J410 and MFC-J415W only) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass on page 53.)
70 Handling Incoming Calls DifficultySuggestions The machine “Hears” a voice as a CNG Tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit . Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 28.) Sending a fax call to the machine. If you answered on an extension telephone, press your Remote Activation Code (the factory setting is l51 ). If you answered on an external telephone, press Start to receive the fax. When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brothers ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended. Copying Difficulties DifficultySuggestions Cannot make a copy. Make sure that the COPY key is illuminated. Poor copy results when using the ADF. (MFC-J410 and MFC-J415W only) Try using the scanner glass. (See Using the scanner glass on page 20.) Vertical black lines or streaks appear in copies. (MFC-J410 and MFC-J415W only) Vertical black lines or streaks on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass on page 53.) Fit to Page does not work correctly. Make sure your source document is not skewed. Reposition the document and try again. Scanning Difficulties DifficultySuggestions TWAIN or WIA errors appear when starting to scan. (Windows ®) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in PaperPort™11SE with OCR (MFC-J410 and MFC-J415W only), click File, Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver. TWAIN or ICA errors appear when starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source. In PageManager, click File, Select Source , TWAIN and choose the Brother TWAIN driver. Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver. See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software User’s Guide . Poor scanning results when using the ADF. (MFC-J410 and MFC-J415W only) Try using the scanner glass. (See Using the scanner glass on page 20.)
Troubleshooting71 B OCR does not work. (MFC-J410 and MFC-J415W only) Try increasing the scanner resolution. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. Software Difficulties DifficultySuggestions Cannot install software or print. (Windows ® users only) Run the Repair MFL-Pro Suite program on the Installation CD-ROM. This program will repair and reinstall the software. “Device Busy” Make sure the machine is not showing an error message on the LCD. Cannot print images from FaceFilter Studio. To use FaceFilter Studio, you must install the FaceFilter Studio application from the Installation CD-ROM supplied with your machine. To install FaceFilter Studio see the Quick Setup Guide . Also, before you start FaceFilter Studio for the first time, you must make sure your Brother machine is turned On and connected to your computer. This will allow you to access all the functions of FaceFilter Studio. PhotoCapture Center™ Difficulties DifficultySuggestions Removable Disk does not work correctly. 1 Have you installed the Windows ® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows ® 2000 update using one of the following methods. Install MFL-Pro Suite from the Installation CD-ROM. (See the Quick Setup Guide .) Download the latest service pack from the Microsoft Web site. 3) Wait about 1 minute after you restart the PC, and then connect the USB cable. 2 Take out the memory card and put it back in again. 3 If you have tried “Eject” from within Windows ®, take out the memory card before you continue. 4 If an error message appears when you try to eject the memory card, it means the card is being accessed. Wait a while and then try again. 5 If all of the above do not work, turn off your PC and machine, and then turn them on again. (You will have to unplug the power cord of the machine to turn it off.) Cannot access Removable Disk from Desktop icon. Make sure that you have correctly inserted the memory card. Part of my photo is missing when printed. Make sure that Borderless printing and Cropping are turned off. (See Borderless printing and Cropping in chapter 8 in the Advanced User’s Guide .) Scanning Difficulties (continued) DifficultySuggestions
72 Network Difficulties (MFC-J265W and MFC-J415W only) DifficultySuggestions Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Reports in chapter 6 in the Advanced User’s Guide ) and check the current Network settings printed in this list. (If you are having Network problems, see Network User’s Guide for more information.) The network scanning feature does not work. (Windows ® users) It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: In Name: Enter any description, for example Brother NetScan. In Port number: Enter 54925. In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. (Macintosh users) Re-select your machine in the Device Selector application located in Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector or from the model list in ControlCenter2. The Brother software cannot be installed. (Windows ® users) Allow network access to the following programs if your security software displays an alert message during MFL-Pro Suite installation. BrC3Rgin.exe BrnIPMon Brother Status Monitor (Network) ControlCenter Program Generic Host Process f... Setup.exe Spooler SubSystem App wdsw MFC Application (Macintosh users) Re-select your machine in the Device Selector application located in Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector or from the model list in ControlCenter2. Cannot connect to wireless network. Investigate the problem using WLAN Report. Press Menu key, choose Print Reports and then press OK. Choose WLAN Report . For details, see the Network User’s Guide . Reset the network settings. Press Menu key, choose Network and then press OK . Choose Network Reset . For details, see the Network User’s Guide .
Troubleshooting73 B Dial Tone detectionB When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the factory No Detection setting. aPress Menu. bPress aor b to choose Initial Setup . Press OK. cPress aor b to choose Dial Tone. Press OK. dPress aor b to choose Detection or No Detection . Press OK. ePress Stop/Exit . Telephone line interference / VoIPB If you are having problems sending or receiving a fax due to possible interference on the telephone line, you can change the compatibility setting, which reduces the modem speed to minimise errors. aPress Menu. bPress aor b to choose Initial Setup . Press OK. cPress aor b to choose Compatibility . Press OK. dPress aor b to choose Normal or Basic(for VoIP) . Basic(for VoIP) cuts the modem speed to 9,600 bps and turns off ECM except for colour fax sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP) . Normal sets the modem speed at 14,400 bps. Press OK. ePress Stop/Exit . Note VoIP (Voice over IP) is a type of phone system that uses an internet connection, rather than a traditional phone line.
74 Machine InformationB Checking the serial numberB You can see the machine’s serial number on the LCD. aPress Menu. bPress aor b to choose Machine Info. Press OK. cPress aor b to choose Serial No. Press OK. dPress Stop/Exit. Reset functionsB The following reset functions are available: 1Network (MFC-J265W and MFC-J415W only) You can reset the print server back to its default factory settings such as the password and IP address information. 2 Speed Dial&Fax Speed Dial & Fax resets the following settings: Speed Dial (Speed-Dial and Setup Groups) Station ID (Name and Number) Report settings (Transmission Verification Report, Quick Dial List and Fax Journal) History (Caller ID history and Outgoing Call) Faxes in memory 3 All Settings You can reset all the machine settings back to the settings that were set at the factory. Brother strongly recommends you use this operation when you dispose of the machine. How to reset the machineB aPress Menu. bPress a or b to choose Initial Setup . Press OK. cPress a or b to choose Reset. Press OK. dPress a or b to choose the type of reset you want to use. Press OK. Press 1 to confirm. ePress 1 to reboot the machine.
75 C C On-screen programming C Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options. Menu and featuresC
76 Menu tableC The menu table will help you understand the menu selections and options that are found in the machines programs. The factory settings are shown in Bold with an asterisk. Menu ( ) Level1Level2Level3Options Descriptions Page Ink ManagementTest Print—Print Quality Alignment Lets you check the print quality or alignment. 55 Cleaning —Black Color All Lets you clean the print head. 55 Ink Volume — — Lets you check the available ink volume.See 1. General Setup Mode Timer —Off 0Sec 30Secs 1Min 2Mins* 5Mins Sets the time to return to Fax mode. Paper Type —Plain Paper* Inkjet Paper Brother BP71 Brother BP61 Other Glossy Transparency Sets the type of paper in the paper tray. 15 Paper Size —A4* A5 10x15cm Letter Legal Sets the size of the paper in the paper tray. 15 1See Advanced User’s Guide . The factory settings are shown in Bold with an asterisk.
Menu and features77 C General Setup (Continued)Volume Ring Off Low Med* High Adjusts the ring volume. 7 Beeper Off Low* Med High Adjusts the volume level of the beeper. 7 Speaker Off Low Med* High Adjusts the volume level of the speaker. 8 Auto Daylight —On* Off Changes for Daylight Savings Time automatically. See 1. LCD Settings LCD Contrast Adjusts the contrast of the LCD. Backlight Light * Med Dark You can adjust the brightness of the LCD backlight. 8 Dim Timer Off 10Secs 20Secs 30Secs* You can set how long the LCD backlight stays on for after the last key press. See 1. Sleep Mode —1Min 2Mins 3Mins 5Mins* 10Mins 30Mins 60Mins You can choose how long the machine will remain idle before it goes into sleep mode. Level1 Level2 Level3 Options Descriptions Page 1See Advanced User’s Guide . The factory settings are shown in Bold with an asterisk.