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Brother DCP J515W User Manual

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    							68
    Photo paper does not feed 
    correctly.When you print on Brother Photo paper, load one extra sheet of the same photo 
    paper in the paper tray. An extra sheet has been included in the paper package 
    for this purpose.
    Clean the paper pick-up rollers. (See 
    Cleaning the paper pick-up rollers 
    on page 54.)
    Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
    other print media  on page 9.)
    Check that more than two types of paper are not loaded in the paper tray at any 
    one time.
    There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend 
    the paper tray when you load A5 or smaller size paper. (See  Printer jam or paper 
    jam  on page 63.)
    Printed pages are not stacked 
    neatly. Make sure you are using the paper support flap. 
    (See 
    Loading paper and other print media  on page 9.)
    Machine does not print from 
    Adobe
    ® Illustrator®. Try to reduce the print resolution. (See 
    Printing for Windows
    ® or Printing and 
    Faxing  for Macintosh in the  Software User’s Guide .)
    Printing Received Faxes
    DifficultySuggestions
    Condensed print and white streaks 
    across the page or the top and 
    bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
    line. Ask the other party to send the fax again.
    Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
    Received colour fax prints only in 
    black and white. Replace the colour ink cartridges that have reached the end of their life, and then 
    ask the other person to send the colour fax again. 
    (See 
    Replacing the ink cartridges  on page 51.)
    Left and Right margins are cut off or 
    a single page is printed on two 
    pages. Turn on Auto Reduction. (See Printing a reduced incoming fax
     in chapter 4  in the 
    Advanced User’s Guide .)
    Telephone Line or Connections
    DifficultySuggestions
    Dialling does not work. 
    (No dial tone) Make sure the machine is plugged in and turned on.
    Check  the line cord connections.
    Change the Tone/Pulse setting. (See Tone or Pulse
     on page 29.)
    Lift the external telephone’s handset and listen for a dial tone. If there is no dial 
    tone, ask your telephone company to check the line and/or socket. 
    The machine does not answer 
    when called. Make sure the machine is in the correct Receive Mode for your setup. 
    (See 
    Choose the Receive Mode  on page 25.) Check for a dial tone. If possible, call 
    your machine to hear it answer. If there is still no answer, check the telephone line 
    cord connection. If there is no ringing when you call your machine, ask your 
    telephone company to check the line.
    Printing (continued)
    DifficultySuggestions
     
    						
    							Troubleshooting69
    B
    Receiving Faxes
    DifficultySuggestions
    Cannot receive a fax. If you connect your machine to PBX or ISDN, set the menu setting of Telephone 
    Line Type to your telephone type. (See  Setting the Telephone Line Type 
    on page 30.)
    Sending Faxes
    DifficultySuggestions
    Cannot send a fax. Check all line cord connections.
    Make sure that the FAX   key is illuminated.
    Ask the other party to check that the receiving machine has paper.
    Print the Transmission Verification Report and check for an error. (See  Reports in 
    chapter 6  in the Advanced User’s Guide .)
    Transmission Verification Report 
    says “ RESULT: ERROR”. There is probably temporary noise or static on the line. Try sending the fax again. 
    If you send a PC FAX message and get “
    RESULT:ERROR” on the Transmission 
    Verification Report, your machine may be out of memory. If the problem continues, 
    ask the telephone company to check your telephone line.
    If you often get transmission errors due to possible interference on the telephone 
    line, try changing the menu setting of Compatibility to  Basic(for VoIP). 
    (See  Telephone line interference / VoIP  on page 73.)
    If you connect your machine to PBX or ISDN, set the menu setting of Telephone 
    Line Type to your telephone type. (See  Setting the Telephone Line Type 
    on page 30.)
    Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your 
    machines scanner operation. If the copy quality is not good, clean the scanner. 
    (See  Cleaning the scanner glass  on page 53.)
    Vertical black lines when sending. 
    (MFC-J410 and MFC-J415W only) Black vertical lines on faxes you send are typically caused by dirt or correction fluid 
    on the glass strip. Clean the glass strip. (See 
    Cleaning the scanner glass 
    on page 53.)
     
    						
    							70
    Handling Incoming Calls
    DifficultySuggestions
    The machine “Hears” a voice as a 
    CNG Tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may 
    mistakenly interpret certain voices or music on the line as a fax machine calling 
    and respond with fax receiving tones. Deactivate the machine by pressing 
    Stop/Exit
    . Try avoiding this problem by turning Fax Detect to Off. 
    (See  Fax Detect  on page 28.)
    Sending a fax call to the machine. If you answered on an extension telephone, press your Remote Activation Code  (the factory setting is l51 ). If you answered on an external telephone, press  Start 
    to receive the fax. When your machine answers, hang up.
    Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom  feature on a single telephone line with your machine, it may create a problem 
    sending or receiving faxes.
    For example: If you subscribe to Call Waiting or some other custom service and 
    its signal comes through the line while your machine is sending or receiving a fax, 
    the signal can temporarily interrupt or disrupt the faxes. Brothers ECM (Error 
    Correction Mode) feature should help overcome this problem. This condition is 
    related to the telephone system industry and is common to all devices that send 
    and receive information on a single, shared line with custom features. If avoiding 
    a slight interruption is crucial to your business, a separate telephone line with no 
    custom features is recommended.
    Copying Difficulties
    DifficultySuggestions
    Cannot make a copy. Make sure that the COPY   key is illuminated.
    Poor copy results when using the 
    ADF. (MFC-J410 and MFC-J415W 
    only) Try using the scanner glass. (See 
    Using the scanner glass on page 20.)
    Vertical black lines or streaks 
    appear in copies. (MFC-J410 and 
    MFC-J415W only) Vertical black lines or streaks on copies are typically caused by dirt or correction 
    fluid on the glass strip. Clean the glass strip. (See 
    Cleaning the scanner glass 
    on page 53.)
    Fit to Page does not work correctly. Make sure your source document is not skewed. Reposition the document and try again.
    Scanning Difficulties
    DifficultySuggestions
    TWAIN or WIA errors appear when 
    starting to scan. (Windows
    ®) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in 
    your scanning application. For example, in PaperPort™11SE with OCR 
    (MFC-J410 and MFC-J415W only), click 
    File, Scan or Get Photo and click 
    Select  to choose the Brother TWAIN or WIA driver.
    TWAIN or ICA errors appear when 
    starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source. 
    In PageManager, click 
    File, Select Source , TWAIN  and choose the Brother 
    TWAIN driver. 
    Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver. 
    See  Scanning a document using the ICA driver (Mac OS X 10.6.x)  in the Software 
    User’s Guide .
    Poor scanning results when using 
    the ADF. (MFC-J410 and 
    MFC-J415W only) Try using the scanner glass. (See 
    Using the scanner glass on page 20.)
     
    						
    							Troubleshooting71
    B
    OCR does not work. (MFC-J410 
    and MFC-J415W only) Try increasing the scanner resolution.
    (Macintosh users) 
    Presto! PageManager must be downloaded and installed before use. 
    See 
    Accessing Brother Support (Macintosh)  on page 3 for further instructions.
    Software Difficulties
    DifficultySuggestions
    Cannot install software or print. (Windows
    ® users only) 
    Run the  Repair MFL-Pro Suite  program on the Installation CD-ROM. This 
    program will repair and reinstall the software.
    “Device Busy” Make sure the machine is not showing an error message on the LCD.
    Cannot print images from 
    FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
    the Installation CD-ROM supplied with your machine. To install FaceFilter Studio 
    see the 
    Quick Setup Guide .
    Also, before you start FaceFilter Studio for the first time, you must make sure your 
    Brother machine is turned On and connected to your computer. This will allow you 
    to access all the functions of FaceFilter Studio.
    PhotoCapture Center™ Difficulties
    DifficultySuggestions
    Removable Disk does not work 
    correctly. 1 Have you installed the Windows
    ® 2000 update? If not, do the following:
    1) Unplug the USB cable.
    2) Install the Windows
    ® 2000 update using one of the following methods.
     Install MFL-Pro Suite from the Installation CD-ROM. (See the Quick 
    Setup Guide .)
     Download the latest service pack from the Microsoft Web site.
    3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
    2 Take out the memory card and put it back in again.
    3 If you have tried “Eject” from within Windows
    ®, take out the memory card 
    before you continue.
    4 If an error message appears when you try to eject the memory card, it means  the card is being accessed. Wait a while and then try again.
    5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
    it off.)
    Cannot access Removable Disk 
    from Desktop icon.  Make sure that you have correctly inserted the memory card.
    Part of my photo is missing when 
    printed. Make sure that Borderless printing and Cropping are turned off. (See 
    Borderless 
    printing  and Cropping  in chapter 8  in the Advanced User’s Guide .)
    Scanning Difficulties (continued)
    DifficultySuggestions
     
    						
    							72
    Network Difficulties (MFC-J265W and MFC-J415W only)
    DifficultySuggestions
    Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Reports in chapter 6  in the Advanced 
    User’s Guide ) and check the current Network settings printed in this list.
    (If you are having Network problems, see  Network User’s Guide for more 
    information.) 
    The network scanning feature does 
    not work. (Windows
    ® users)
    It is necessary to configure the third-party Security/Firewall Software to allow 
    Network scanning. To add port 54925 for Network scanning, enter the information 
    below:
    In Name: Enter any description, for example Brother NetScan.
    In Port number: Enter 54925.
    In Protocol: UDP is selected.
    Please refer to the instruction manual that came with your third-party 
    Security/Firewall Software or contact the software manufacturer.
    (Macintosh users)
    Re-select your machine in the  Device Selector application located in 
    Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
    model list in ControlCenter2.
    The Brother software cannot be 
    installed. (Windows
    ® users) 
    Allow network access to the following programs if your security software displays 
    an alert message during MFL-Pro Suite installation.
    BrC3Rgin.exe
    BrnIPMon
    Brother Status Monitor (Network)
    ControlCenter Program
    Generic Host Process f...
    Setup.exe
    Spooler SubSystem App
    wdsw MFC Application
    (Macintosh users) 
    Re-select your machine in the  Device Selector application located in 
    Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
    model list in ControlCenter2.
    Cannot connect to wireless 
    network. Investigate the problem using 
    WLAN Report. 
    Press  Menu key, choose  Print Reports  and then press OK. Choose 
    WLAN Report . 
    For details, see the Network User’s Guide .
    Reset the network settings. Press  Menu key, choose  Network and then press OK . Choose 
    Network Reset . 
    For details, see the Network User’s Guide .
     
    						
    							Troubleshooting73
    B
    Dial Tone detectionB
    When you send a fax automatically, by 
    default your machine will wait for a fixed 
    amount of time before it starts to dial the 
    number. By changing the Dial Tone setting to 
    Detection you can make your machine dial 
    as soon as it detects a dial tone. This setting 
    can save a small amount of time when 
    sending a fax to many different numbers. If 
    you change the setting and start having 
    problems with dialling you should change 
    back to the factory  No Detection setting.
    aPress Menu.
    bPress  aor b to choose 
    Initial Setup .
    Press  OK.
    cPress  aor b to choose  Dial Tone.
    Press  OK.
    dPress  aor b to choose  Detection or 
    No Detection .
    Press  OK.
    ePress  Stop/Exit .
    Telephone line 
    interference / VoIPB
    If you are having problems sending or 
    receiving a fax due to possible interference 
    on the telephone line, you can change the 
    compatibility setting, which reduces the 
    modem speed to minimise errors.
    aPress Menu.
    bPress  aor b to choose 
    Initial Setup .
    Press  OK.
    cPress  aor b to choose 
    Compatibility .
    Press  OK.
    dPress  aor b to choose  Normal or 
    Basic(for VoIP) .
     Basic(for VoIP)  cuts the 
    modem speed to 9,600 bps and 
    turns off ECM except for colour fax 
    sending. Unless interference is a 
    recurring problem on your telephone 
    line, you may prefer to use it only 
    when needed.
    To improve compatibility with most 
    VoIP services, Brother recommends 
    changing the compatibility setting to 
    Basic(for VoIP) .
     Normal sets the modem speed at 
    14,400 bps.
    Press  OK.
    ePress  Stop/Exit .
    Note
    VoIP (Voice over IP) is a type of phone 
    system that uses an internet connection, 
    rather than a traditional phone line.
     
     
    						
    							74
    Machine InformationB
    Checking the serial numberB
    You can see the machine’s serial number on 
    the LCD.
    aPress Menu.
    bPress  aor b to choose 
    Machine Info.
    Press  OK.
    cPress  aor b to choose  Serial No.
    Press  OK.
    dPress  Stop/Exit.
    Reset functionsB
    The following reset functions are available:
    1Network  (MFC-J265W and MFC-J415W 
    only)
    You can reset the print server back to its 
    default factory settings such as the 
    password and IP address information.
    2 Speed Dial&Fax
    Speed Dial & Fax resets the following 
    settings:
     Speed Dial
    (Speed-Dial and Setup Groups)
     Station ID
    (Name and Number)
     Report settings
    (Transmission Verification Report, 
    Quick Dial List and Fax Journal)
     History
    (Caller ID history and Outgoing Call)
     Faxes in memory 3
    All Settings
    You can reset all the machine settings 
    back to the settings that were set at the 
    factory.
    Brother strongly recommends you use this 
    operation when you dispose of the 
    machine.
    How to reset the machineB
    aPress  Menu.
    bPress  a or  b to choose 
    Initial Setup .
    Press  OK.
    cPress  a or  b to choose  Reset.
    Press  OK.
    dPress  a or  b to choose the type of reset 
    you want to use.
    Press  OK.
    Press  1 to confirm.
    ePress  1 to reboot the machine.
     
    						
    							75
    C
    C
    On-screen 
    programming
    C
    Your machine is designed to be easy to 
    operate with LCD on-screen programming 
    using the menu keys. User-friendly 
    programming helps you take full advantage of 
    all the menu selections your machine has to 
    offer.
    Since your programming is done on the LCD, 
    we have created step-by-step on-screen 
    instructions to help you program your 
    machine. All you need to do is follow the 
    instructions as they guide you through the 
    menu selections and programming options.
    Menu and featuresC
     
    						
    							76
    Menu tableC
    The menu table will help you understand the menu selections and options that are found in the 
    machines programs. The factory settings are shown in Bold with an asterisk.
    Menu ( )
    Level1Level2Level3Options Descriptions Page
    Ink ManagementTest Print—Print Quality
    Alignment Lets you check the print 
    quality or alignment.
    55
    Cleaning —Black
    Color
    All Lets you clean the print 
    head.
    55
    Ink Volume — — Lets you check the 
    available ink volume.See
    1.
    General Setup Mode Timer —Off
    0Sec
    30Secs
    1Min
    2Mins*
    5Mins Sets the time to return to 
    Fax mode.
    Paper Type —Plain Paper*
    Inkjet Paper
    Brother BP71
    Brother BP61
    Other Glossy
    Transparency Sets the type of paper in 
    the paper tray.
    15
    Paper Size —A4*
    A5
    10x15cm
    Letter
    Legal Sets the size of the 
    paper in the paper tray.
    15
    1See 
    Advanced User’s Guide .
    The factory settings are shown in Bold with an asterisk.
     
    						
    							Menu and features77
    C
    General Setup
    (Continued)Volume Ring
    Off
    Low
    Med*
    High Adjusts the ring volume. 7
    Beeper Off
    Low*
    Med
    High Adjusts the volume level 
    of the beeper.
    7
    Speaker Off
    Low
    Med*
    High Adjusts the volume level 
    of the speaker.
    8
    Auto Daylight —On*
    Off Changes for Daylight 
    Savings Time 
    automatically. See
    1.
    LCD Settings
    LCD Contrast Adjusts the contrast of 
    the LCD.
    Backlight Light *
    Med
    Dark You can adjust the 
    brightness of the LCD 
    backlight.
    8
    Dim Timer Off
    10Secs
    20Secs
    30Secs* You can set how long 
    the LCD backlight stays 
    on for after the last key 
    press.
    See
    1.
    Sleep Mode —1Min
    2Mins
    3Mins
    5Mins*
    10Mins
    30Mins
    60Mins You can choose how 
    long the machine will 
    remain idle before it 
    goes into sleep mode.
    Level1 Level2 Level3 Options Descriptions Page
    1See 
    Advanced User’s Guide .
    The factory settings are shown in Bold with an asterisk.
     
    						
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