Blackberry Storm 1 Manual

							View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the  Menu key.
3. Click  Display Sender's PGP Key  or Display Encryption PGP key .
PGP protected message status Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
: The message is strongly encrypted.
:
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
: Your device requires more data to verify the digital signature.
: Your device trusts the sender’s PGP® key.
: The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
:
The key status is not current, or your device requires more data to verify the trust status of the key.
: The sender’s PGP key is expired.
User GuidePGP protected messages59 
						

							PGP protected message optionsChange your signing and encryption key
Your BlackBerry®  device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages
that you send so that recipients can encrypt their reply messages.
1. In the device options, click  Security Options.
2. Click  PGP.
3. Change the  Default Key field.
4. Press the  Menu key.
5. Click  Save.
Change options for downloading attachments in encrypted messages
1. In the device options, click  Security Options.
2. Click  PGP.
3. Perform one of the following actions: •To download attachments in encrypted messages automatically, change the  Retrieve Encrypted Attachment Information field
to  Automatically .
• To download attachments in encrypted messages manually, change the  Retrieve Encrypted Attachment Information field to
Manually .
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the  Retrieve Encrypted
Attachment Information  field to Never.
4. Press the  Menu key.
5. Click  OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you
have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact
previously, your device tries to use the signing and encryption option that was used for the last message.
1. In the device options, click  Advanced Options.
2. Click  Default Services .
3. Change the  Default Encoding  field.
4. Press the  Menu key.
5. Click  Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and
your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each
message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies
the message classifications that you can use.
User GuidePGP protected messages60 
						

							If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the
message and the full description for the classification in the body of the message. You can also view the abbreviation and full description
for the classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that
supports this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,
your device tries to use the message classification that was used for the last message.
1. In the device options, click  Advanced Options.
2. Click  Default Services .
3. Change the  Default Classification  field.
4. Press the  Menu key.
5. Click  Save.
Change the size of PGP indicators in messages
1. In the device options, click  Security Options.
2. Click  PGP.
3. Change the  Message Viewer Icons  field.
4. Press the  Menu key.
5. Click  Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your  BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are
known to support.
1. In the device options, click  Security Options.
2. Click  PGP.
3. Select the check box beside one or more encryption algorithms.
4. Press the  Menu key.
5. Click  Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. In the device options, click  Security Options.
2. Click  PGP.
3. Change the  Warn about truncated messages  field to No.
4. Press the  Menu key.
5. Click  Save.
To turn on the prompt again, change the  Warn about truncated messages field to Yes.User GuidePGP protected messages61 
						

							Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. In the device options, click  Security Options.
2. Click  PGP.
3. Change the  Warn about problems with my PGP keys  field to No.
4. Press the  Menu key.
5. Click  Save.
To turn on the prompt again, change the  Warn about problems with my PGP keys  field to Yes.
PGP protected message troubleshooting Some signing and encryption options are not available on my device
Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want.
Try using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to
prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does
not support attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus
Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your deviceshould send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number
for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received
an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen
to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
User GuideMessage troubleshooting62 
						

							• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Find information about wireless coverage indicators, 189
Change a contact, 110
Generate an encryption key, 208
Turn off data service, 191
Resend a message, 32
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you shouldreceive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received
an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen
to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Find information about wireless coverage indicators, 189
Turn off data service, 191
Change an email message filter, 37
Forward messages from a specific email message folder to your device, 35
I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your  BlackBerry® device, reconcile your email messages using the email settings
tool of the BlackBerry® Desktop Manager. For more information, see the   BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 155
I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported.User GuideMessage troubleshooting63 
						

							Related topics
Find information about wireless coverage indicators, 189
I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages.
If you have set your  BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 33
Some messages no longer appear on my device If your  BlackBerry®  application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the  Delete On field is set to  Mailbox & Handheld , email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the  Menu key. Click  More or More All .
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment
again.
HTML email messages do not appear correctly Try performing the following actions: •To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server
that supports this feature. For more information, contact your administrator.
• Wait for a short period of time. Your device receives long messages and attachments in sections.
• Try viewing your message in plain text. Press the  Menu key. Click  Get Plain Text .
Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:User GuideMessage troubleshooting64 
						

							• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email messages over the wireless network, 155
Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email message filters, 36
I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 153
Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your  BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.User GuideMessage troubleshooting65 
						

							User GuideAttachments66 
						

							Attachments
Attachment basics
About attachments You can view several attachment types on your  BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls
files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in
the device memory until you delete the email message.
You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an
email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card
until you delete it from your device.
To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and
Sheet to Go®) that are designed for use on BlackBerry devices.
Open an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, press the  Menu key.
2. If necessary, click  Retrieve Attachment Information .
3. Click  Open Attachment .
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. With the cursor in the body of the message, press the  Menu key.
2. Click  Download Attachment .
3. Click  Download .
4. Highlight the folder that you want to save the attachment in.
5. Press the  Menu key.
6. Click  Select Folder .
Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading.User GuideAttachments67 
						

							2. Press the Menu key.
3. Click  Cancel Download .
Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In an attachment, click a link.
2. Press the  Menu key.
3. Click one of the following menu items: •Get Link
• Retrieve
To return to the attachment, press the  Escape key.
View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the  Menu key.
2. Click  Retrieve Info  or View Info .
Set font options for an attachment 1. In an attachment, press the  Menu key.
2. Click  Options.
3. Set the font fields.
4. Press the  Menu key.
5. Click  Save.
Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the  Menu key.
2. Click  Find.
3. Type the text.
4. Press the  Enter key.
To search for the next instance of the text, press the  Menu key. Click  Find Next.User GuideAttachment basics68