Blackberry Porsche Design P 9983 Smartphone 10 3 2 User Guide

							Transfer
methodData
transferredtBlackBerry Browser bookmarks and folders
tText messages (SMS and MMS)
tPhone history
tFonts
tPassword Keeper records
Switching
from
a
BlackBerry
10
device
If you switch from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer 
methods are available to you:
Transfer
methodData
transferredDevice Switch app (using either a Wi-Fi 
network or a media card)
Data saved to the storage space on your previous device,  including the following:
tContacts
tCalendar entries
tPictures
tVideos (not DRM)
tMusic (not DRM)
tDocuments
tTasks and notes from BlackBerry Remember
tText messages (SMS)
BlackBerry LinkData saved to the storage space on your previous device, including the following:
tContacts
tCalendar entries
tPictures
tVideos
tMusic
tTasks and notes from BlackBerry Remember
tText messages (SMS and MMS)
Setup and basicsUser Guide31 
						

							Transfer
methodData
transferredtSettings
tPhone history
tFonts
tBBM contacts
tBlackBerry Browser bookmarks and folders
tAlarm and clock settings
tPassword Keeper records
SIM card (your previous device must use 
the same size of SIM card as your new 
device)tContacts saved on your SIM card
Switching
from
an
iPhone
or
Android
device
If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device 
Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and 
videos. When you finish setting up your 
BlackBerry device, you can add your email accounts and sync 
the contact and calendar info to your new device.
Transfer
data
using
a
Wi-Fi
network
and
the
Device
Switch
app
You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 
7.1, a device running the 
BlackBerry 10 OS, a device running iOS 6 and later, or a device running 
Android 2.3 and later to your new BlackBerry 10 device.
To use the Device Switch app, both of your devices must be connected to the same Wi-Fi network, 
preferably a home 
Wi-Fi network, since some corporate or public Wi-Fi networks can block the Device 
Switch app from working.
1.On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, 
on your device, visit the 
BlackBerry World storefront, or www.deviceswitch.com.
2.Connect both of your devices to the same Wi-Fi network.
3.To transfer your data, complete the instructions on the screen.
Note:
Only the data that is saved in the storage space on your device is transferred. Any data that is 
wirelessly backed up or synchronized with a web-based account isnht transferred to your new device. To 
transfer data that is synchronized with a web-based account, add the account to your device. Any 
information that is saved to your media card isnht transferred when you use the Device Switch app, but 
you can insert your media card into your new device.
Setup and basicsUser Guide32 
						

							Transfer
data
using
a
media
card
and
the
Device
Switch
app
This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS 
(version 5.0 to 7.1) or the 
BlackBerry 10 OS.
Only the data saved in the storage space on your previous device or on the media card is transferred. 
Any data that is wirelessly backed up or synchronized with a web-based account isnht transferred to 
your new device. This method is designed to move the data in your personal space but not the data in 
your work space.
1.On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, 
on your device, visit the 
BlackBerry World storefront, or www.deviceswitch.com.
2.On your previous device, download the Device Switch app.
3.On your previous device, open the Device Switch app.
4.On your previous device, tap Next > Transfer
via
Media
Card > Back
Up
to
Media
Card.
5.When the backup is complete, remove the media card from your previous device and insert it into 
your new device.
6.On your new device, in the Device Switch app, tap Next > Transfer
via
Media
Card > Restore
from

Media
Card
.
7.Complete the instructions on the screen.
Transfer
data
using
a
media
card
This data transfer method is available if you switch from a BlackBerry device running a version of 
BlackBerry 7.
This method is designed to move the data in your personal space but not the data in your work space.
Only the data saved in the storage space on your previous device is transferred. Any data that is 
wirelessly backed up or synchronized with a web-based account isnht transferred to your new device.
1.On your previous device, click Setup > Device
Switch.
2.Click Using
a
Media
Card > Save
Data.
3.Complete the instructions on the screen.
4.When the backup is complete, remove the media card from your previous device and insert it into 
your 
BlackBerry 10 device.
5.On your BlackBerry 10 device, on the home screen, tap  > .
6.Complete the instructions on the screen.
Transfer
data
using
BlackBerry
Link
on
a
computer
This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS 
(version 5.0 to 7.1) or the 
BlackBerry 10 OS. You can use BlackBerry Link to transfer data and settings, 
such as phone history, media files, browser bookmarks, and more, to your new 
BlackBerry 10 device. 
Setup and basicsUser Guide33 
						

							BlackBerry Link is designed to move the data in your personal space but not the data in your work 
space.
Only the data saved in the storage space on your previous device is transferred. Any data that is 
wirelessly backed up or synchronized with a web-based account isnht transferred to your new device.
1.On your computer, download and install BlackBerry Link from www.blackberry.com/
BlackBerryLink
.
2.Open BlackBerry Link.
3.Connect your current BlackBerry device to your computer using a USB cable.
4.Complete the instructions on the screen.
5.When prompted, connect your new BlackBerry 10 device to your computer using a USB cable.
6.Complete the instructions on the screen.
Back
up
your
device
data
Using a computer and BlackBerry Link, you can back up and restore most of the data on your 
BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, 
organizer data, browser bookmarks, and media files.
You should regularly create and save a backup file on your computer, especially before you update any 
software. Maintaining a current backup file on your computer might allow you to recover device data if 
your device is lost, stolen, or corrupted by an unforeseen issue.
Note:
If your device is activated on an Enterprise Mobility Management solution from BlackBerry, 
contact your administrator to verify if you are able to back up and restore your device data.
Transfer
contact
info
using
a
SIM
card
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You can use this method if youhre 
switching from another 
BlackBerry 10 that uses the same size of SIM card.
1.On your previous device, tap Contacts.
2.Swipe down from the top of the screen.
3.Tap .
4.Under SIM
Card, tap Copy
Contacts
from
Device
to
SIM
Card.
5.When your contacts are copied to your SIM card, remove the SIM card and insert it into your new 
device.
6.On your new device, tap Contacts.
7.Swipe down from the top of the screen.
8.Tap .
9.Under SIM
Card, tap Import
Contacts
from
SIM
Card.
Setup and basicsUser Guide34 
						

							Note:
If you have BlackBerry Balance installed on your device, contact information saved in your work 
space might not be copied to your SIM card.
After
you
switch
devices
After you finish switching to your new BlackBerry 10 device, if you used a media card in your previous 
device, move it to your new device. Also, consider doing the following:
tDelete the data on your previous device using a security wipe.
tDownload apps from the BlackBerry World storefront or from the Amazon Appstore.
tExplore the Help app on your new device and discover tips and tricks.
For information about returning your previous BlackBerry device for recycling and safe disposal, visit 
www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas.
Add
email
and
social
networking
accounts
to
your
new
device
Calendar and contact information that is associated with an email or social networking account can be  added when you add the account to your new 
BlackBerry 10 device. If you used the Device Switch app 
to switch from a 
BlackBerry device running the BlackBerry OS (version 5.0 to 7.1), your email accounts 
might already be set up on your new 
BlackBerry 10 device.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Accounts.
3.If necessary, tap .
4.Tap a type of account.
5.Do one of the following:
tIf youhre adding an email account, enter the email address. Tap Next. Enter the password for the 
account. Tap 
Next. If necessary, change any sync settings.
tIf youhre adding a social networking account, enter your account information. If necessary, change 
any sync settings or reminder settings.
6.Tap Done.
Deleting
the
data
on
your
BlackBerry
device
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your 
previous 
BlackBerry device. A security wipe is designed to permanently delete your data so it canht be 
recovered. This includes email accounts, downloaded apps, media files, documents, browser 
bookmarks, and settings.
When the security wipe is completed, your device turns off automatically. To turn on your device, press 
the Power/Lock key.
Setup and basicsUser Guide35 
						

							Wipe
the
data
on
devices
running
the
BlackBerry
OS
(version
5.0
-
7.1)
1.On the home screen of your device, tap the Options app.
2.Tap Security or Security
Options.
3.Tap Security
Wipe.
4.Select the items that you want to delete.
5.Type blackbHrry.
6.Tap Wipe
Data or Wipe.
Wipe
the
data
on
devices
running
the
BlackBerry
10
OS
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings.
3.Tap Security
and
Privacy > Security
Wipe.
4.Type blackbHrry.
5.Tap Delete
Data.
If youhre planning to give away or recycle your device, remember to also remove your SIM card and 
media card.
Download
your
apps
from
BlackBerry
World
You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry 
device, and on up to four additional devices, without having to pay for the items again.
1.On your BlackBerry 10 device, tap the BlackBerry
World icon.
2.If prompted, enter your BlackBerry ID username and password.
3.Tap .
4.Tap My
World > My
Apps

Games.
5.Tap Available.
tTo reinstall one app or game, tap  next to the app or game that you want to install.
tTo reinstall multiple apps and games, at the bottom of the screen, tap  > . Tap the apps and 
games that you want to reinstall. Tap 
.
Troubleshooting:
Device
Switch
My
previous
device
doesnht
detect
my
new
BlackBerry
10
device
When you use a Wi-Fi network and the Device Switch app to switch devices, your devices might not be 
able to connect if you use a corporate, academic, or public 
Wi-Fi network. When you switch devices, try 
using a home network that allows connections.
Setup and basicsUser Guide36 
						

							If you use a home network to connect your devices and you still cant connect your devices, try the 
following:
1.Unplug your router from the power source and restart both devices.
2.Wait 30 seconds.
3.Plug in the router and make sure that its turned on.
4.Wait 2 minutes.
5.Move both devices approximately 3 feet (1.83 m) from the router.
6.Turn on both devices.
7.Try running the Device Switch app again.
The Device Switch app is supported by Media Mushroom. For questions or more info, visit 
www.deviceswitch.com or contact Media Mushroom at [email protected].
I
canht
switch
my
SIM
card
to
my
new
BlackBerry
10
device
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your 
service provider to get the appropraite SIM card for your device.
Some
of
the
data
from
my
previous
device
isnht
on
my
new
device
The type of device you transferred data from and the version of device software on your previous device 
determines what data can be transferred to your new device. For a list of the type of data that is 
transferred, visit 
www.blackberry.com/deviceswitch.
Try any of the following:
tCheck that your personal email accounts are set up. Email accounts arenht transferred and need to  be set up in the 
BlackBerry Hub on the device.
tCheck that your work email accounts are set up. Contact your administrator for the information 
required to activate the account.
tLook for memos and tasks in the BlackBerry Remember app.
tTransfer apps by downloading them from the BlackBerry World storefront.
I
canht
transfer
items
using
my
media
card
Try any of the following:
tBack up items from your media card to another source, such as your BlackBerry device built-in 
media storage or your desktop computer. Format your media card or purchase a new media card. 
Save the items that you backed up to the media card and then try transferring the items again.
tUse BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, 
on your computer, visit 
www.blackberry.com/BlackBerryLink and select the Windows or Mac 
option.
Setup and basicsUser Guide37 
						

							About
BlackBerry
ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you 
create a 
BlackBerry ID, you can use your email address and password to log in to any BlackBerry 
product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded 
from the 
BlackBerry World storefront and download the apps when you switch devices. You should sign 
in with the same 
BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of 
creating a new 
BlackBerry ID. You can log in to both a tablet and smartphone using the same 
BlackBerry ID.
Set
up
a
new
BlackBerry
ID
Tip:
Iths important to choose a password that you can remember. For your BlackBerry ID username, be 
sure to use an email address that you use frequently. Recovery details can be sent to the email address 
that you use as your 
BlackBerry ID username if you forget your BlackBerry ID password. The email 
address that you use as a 
BlackBerry ID username doesnht have to be associated with your BlackBerry 
device.
1.To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry
ID

screen, tap Create
New.
2.Complete the instructions on the screen.
Confirm
your
BlackBerry
ID
username
When you create a BlackBerry ID, you receive an email message that allows you to confirm the email 
address that you use as your 
BlackBerry ID. If you forget your BlackBerry ID password, you can reset it 
easily if you confirmed the email address that you use as your 
BlackBerry ID username.
If you didnht confirm the email address that you use as your BlackBerry ID username when you created 
your 
BlackBerry ID, you can receive a new confirmation email message.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
ID.
3.Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
4.Open the email message and follow the instructions on the screen.
Change
your
BlackBerry
ID
password
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
ID.
3.Tap Change
Password.
Setup and basicsUser Guide38 
						

							Change
your
BlackBerry
ID
information
You can change your username, screen name, first name, or last name.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
ID.
3.Tap .
Using
your
BlackBerry
ID
to
switch
devices
Using
your
BlackBerry
ID
on
a
new
device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your 
BlackBerry ID username and password. Iths important to use the same BlackBerry ID that you used on 
your previous device, since many of your apps and settings are associated with your 
BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that 
you downloaded on your previous device from the 
BlackBerry World storefront, if a version of that app 
exists for your new device.
Find
your
BlackBerry
ID
on
your
old
device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, iths 
important to sign in using your existing 
BlackBerry ID, as many of your apps and settings are associated 
with it.
1.On the home screen of your old device, click Options.
2.Depending on your device, do one of the following:
tClick Third
Party
Applications > BlackBerry
ID.
tClick Device > BlackBerry
ID.
tClick BlackBerry
ID.
How
do
I
reset
my
lost
or
forgotten
BlackBerry
ID
password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address 
that you use as your 
BlackBerry ID username. For security reasons, your BlackBerry ID password canht 
be reset for you.
Do one of the following:
tTo reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset
your

password
. Complete the instructions on the screen.
tTo reset your password on your BlackBerry device, when you are prompted to sign in with your 
BlackBerry ID, click Forgot
Password. Answer your security question and complete the instructions 
on the screen.
Setup and basicsUser Guide39 
						

							Once you have completed the steps above, you will receive a password reset email. If you complete the 
steps to reset your password on a computer, the password reset email can only be viewed on a 
computer and isnht delivered to your device. If you follow the steps to reset your password on your 
device, the password reset email will be delivered to your device. Complete the instructions in the email 
to reset your 
BlackBerry ID password.
Setup and basicsUser Guide40