BenQ Projector SU964 User Manual

  61
  Additional information
English
Resetting the lamp timer
Do not reset the lamp timer if the lamp has not been replaced as this could cause damage.
1. After the start-up logo, press MENU/EXIT and then press  /  until the System Setup: 
Advanced menu is highlighted.
2. Press   to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
3. Highlight Reset Lamp 1 Timer/Reset Lamp 2 Timer and press ENTER. A warning message is 
displayed asking if you want to reset the lamp timer....

62 Additional information  
EnglishIndicators
LightStatus 
POWERTEMPLAMP1LAMP2
Pow e r  eve n t s
Orange Off Off OffStand-by mode.
Green
FlashingOff Off OffPowering up.
Green Off Off OffNormal operation.
Orange
FlashingOff Off OffNormal power-down cooling.
Red Off Off OffDownload
Red
FlashingOff Off OffScaler shutdown fail (data abort)
Red Off Red OffScaler reset fail (video projector only)
Off Red Off OffLAN download fail
Off Green Off OffLAN download OK
Green Off Orange OffLamp 1 Life exhausted
Green...

  63
  Additional information
EnglishTroubleshooting
ProblemCauseRemedy
The projector does 
not turn on.There is no power from the power 
cable.Plug the power cable into the AC inlet on the 
rear of the projector, and plug the power 
cable into to the power outlet. If the power 
outlet has a switch, make sure that it is 
switched on. (See page 20.)
Attempting to turn the projector on 
again during the cooling process.Wait until the cooling down process has 
completed.
The lamp cover is not securely...

64 Additional information  
EnglishSpecifications
All specifications are subject to change without notice. 
 Optical
Projection systemSingle-chip DLP™ system
Native resolution0.67 DLP (1920 x 1200)
LensF = 2.48 to 2.81, f = 24.1 to 36.15 mm
Projection screen size70 to 300
Lamp350W x 2
 Electrical
CompatibilityPC: 640 x 480 to 1920 x 1200
Video: NTSC, PAL, SECAM, YPbPr (480i/480p/576i/576p/720p/1080i/
1080p), HDTV (720p/1080i/1080p)
Color SpaceTy p .  =  6 0 %  N T S C
 Te r m i n a l s
InputAnalog RGB:...

  65
  Additional information
English Dimensions
443 mm x 354.7 mm x 167 mm (W x D x H)
 Ceiling mount installation
443
354.7 380.8
167
46
72.52
24266298
70
222288
230.92
443.03
537.90 577.70
202.86
380.8
143.39
127.7
Ceiling mount screws: M5
(Max. L = 25 mm; 
 Min. L = 20 mm)
Unit: mm 

66 Additional information  
English Timing chart
Supported timing for PC input
* Supported timing for 3D signal with Frame Sequential, Top-Bottom and Side-by-Side format.
** Supported timing for 3D signal with Frame Sequential format.
*** Supported timing for 3D signal with Top-Bottom and Side-by-Side format.
FormatResolutionRefresh rate 
(Hz)H. Frequency 
(KHz)Pixel Frequency 
(MHz)
640 x 480VGA_60* 59.94 31.469 25.175
VGA_72 72.809 37.861 31.5
VGA_75 75 37.5 31.5
VGA_85 85.008 43.269 36
720 x 400 720 x...

  67
  Additional information
English**** Only for the PC (analog RGB) inputs
The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is 
possible that some timings cannot be chosen.
Supported timing for HDMI (HDCP) input
* Supported timing for 3D signal with Frame Sequential format.
** Supported timing for 3D signal with Frame Packing, Top-Bottom and Side-by-Side format.
*** Supported timing for 3D signal with Frame Sequential, Frame Packing, Top-Bottom and...

68 Additional information  
EnglishSupported timing for EDTV and HDTV (via Component inputs)
* Supported timing for 3D signal with Frame Sequential format.
Supported timing for Video input
Supported timing for 3D signal with Frame Sequential format.
FormatResolutionRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
480i 720 x 480* 59.94 15.73 13.5
480p 720 x 480* 59.94 31.47 27
576i 720 x 576 50 15.63 13.5
576p 720 x 576 50 31.25 27
720/50p 1280 x 720 50 37.5 74.25
720/60p 1280 x 720* 60 45 74.25
1080/50i...

  69
  Warranty and Copyright information
English
Warranty and Copyright 
information
Wa rr a n t y
BenQ warrants this product against any defects in material and workmanship, under normal usage and 
storage.
Proof of purchase date will be required with any warranty claim. In the event this product is found to be 
defective within the warranty period, BenQ’s only obligation and your exclusive remedy shall be 
replacement of any defective parts (labor included). To obtain warranty service, immediately...