BenQ Projector SU964 User Manual

							  61
  Additional information
English
Resetting the lamp timer
Do not reset the lamp timer if the lamp has not been replaced as this could cause damage.
1. After the start-up logo, press MENU/EXIT and then press  /  until the System Setup: 
Advanced menu is highlighted.
2. Press   to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
3. Highlight Reset Lamp 1 Timer/Reset Lamp 2 Timer and press ENTER. A warning message is 
displayed asking if you want to reset the lamp timer. Highlight Reset and press ENTER. The lamp 
time will be reset to 0. 7. Insert the replacement lamp. Make sure it is 
pushed fully and firmly in place.
8. Tighten the screw securing the lamp box. 
Reconnect the lamp connector.
9. Ensure the handle is fully locked in place.
 Notes
•  Please be careful to not over-tighten the screws.
•  Loose screws may cause a bad connection, which 
could result in malfunction.
10. Replace the lamp cover.
11. Tighten the screws on the lamp cover.
12.  Reapply power and turn the projector back 
on. 
						

							62 Additional information  
EnglishIndicators
LightStatus 
POWERTEMPLAMP1LAMP2
Pow e r  eve n t s
Orange Off Off OffStand-by mode.
Green
FlashingOff Off OffPowering up.
Green Off Off OffNormal operation.
Orange
FlashingOff Off OffNormal power-down cooling.
Red Off Off OffDownload
Red
FlashingOff Off OffScaler shutdown fail (data abort)
Red Off Red OffScaler reset fail (video projector only)
Off Red Off OffLAN download fail
Off Green Off OffLAN download OK
Green Off Orange OffLamp 1 Life exhausted
Green Off Off OrangeLamp 2 Life exhausted
Burn-in events
Green Off Off OffBurn-in ON
Green Green Green OffBurn-in OFF
Lamp events
Off Off Red OffLamp 1 error in normal operation
Off Off Off RedLamp 2 error in normal operation
Off Off Red RedBoth lamps fail
Off OffOrange
Flashing OffLamp is not lit up
Thermal events
Red Red Off OffFan 1 error (Fan speed is +25% outside the desired speed)
RedRed
FlashingOff OffFan 2 error (Fan speed is +25% outside the desired speed)
Red Green Off OffFan 3 error (Fan speed is +25% outside the desired speed)
RedGreen
FlashingOff OffFan 4 error (Fan speed is +25% outside the desired speed)
Red
FlashingRed Off OffFan 5 error (Fan speed is +26% outside the desired speed)
Red
FlashingRed
FlashingOff OffFan 6 error (Fan speed is +27% outside the desired speed)
Red
FlashingGreen Off OffFan 7 error (Fan speed is +28% outside the desired speed)
Red
FlashingGreen
FlashingOff OffFan 8 error (Fan speed is +29% outside the desired speed)
Red Red Off GreenFan 9 error (Fan speed is +29% outside the desired speed)
Green Red Off OffTemperature 1 error (exceeding temperature limit) 
						

							  63
  Additional information
EnglishTroubleshooting
ProblemCauseRemedy
The projector does 
not turn on.There is no power from the power 
cable.Plug the power cable into the AC inlet on the 
rear of the projector, and plug the power 
cable into to the power outlet. If the power 
outlet has a switch, make sure that it is 
switched on. (See page 20.)
Attempting to turn the projector on 
again during the cooling process.Wait until the cooling down process has 
completed.
The lamp cover is not securely 
attached.Correctly attach the lamp cover. (See page 
59.)
No picture.The video source is not turned on or 
connected correctly.Turn the video source on and check that the 
signal cable is connected correctly. (See page 
16.)
The projector is not correctly 
connected to the input source device.Check the connection. (See page 16.)
The input source has not been 
correctly selected.Select the correct input source with the 
Source keys on the remote control or 
SOURCE on the projector. (See page 21.)
Image is unstable.The connection cables are not 
securely connected to the projector 
or the signal source.Correctly connect the cables to the 
appropriate terminals. (See page 16.)
Picture is blurred.The projection lens is not correctly 
focused.Adjust the focus of the lens using the focus 
ring. (See page 26.)
The projector and the screen are not 
aligned properly.Adjust the projection angle and direction as 
well as the height of this projector if 
necessary. (See page 26.)
Remote control does 
not work correctly.The batteries are out of power.Replace both of the batteries with new ones. 
(See page 7.)
There is an obstacle between the 
remote control and the projector.Remove the obstacle. (See page 7.)
You are too far away from the 
projector.Stand within 8 meters (26.2 feet) of the 
projector. (See page 7.)
3D content does not 
display correctlyThe 3D glasses are out of battery. Recharge the 3D glasses.
The settings in the 3D menu are not 
set correctly.Correctly set the settings in the 3D menu. 
Your Blu-ray Disc is not in 3D 
format.Use a 3D Blu-ray Disc and try again.
The input source has not been 
correctly selected.Select the correct source with the SOURCE 
key on the projector or remote control.  
						

							64 Additional information  
EnglishSpecifications
All specifications are subject to change without notice. 
 Optical
Projection systemSingle-chip DLP™ system
Native resolution0.67 DLP (1920 x 1200)
LensF = 2.48 to 2.81, f = 24.1 to 36.15 mm
Projection screen size70 to 300
Lamp350W x 2
 Electrical
CompatibilityPC: 640 x 480 to 1920 x 1200
Video: NTSC, PAL, SECAM, YPbPr (480i/480p/576i/576p/720p/1080i/
1080p), HDTV (720p/1080i/1080p)
Color SpaceTy p .  =  6 0 %  N T S C
 Te r m i n a l s
InputAnalog RGB: D-Sub 15-pin (female) x 1
HDMI (V. 1.4a) x 2
Component Video in 5BNC x 1
Component Video (Y/C
B/CR + Y/PB/PR) x 1 (shared with RGB input)
Composite Video x 1
HDBaseT: RJ45 x 1 (shared with LAN)
Audio in x 1
Output12VDC (Max. 0.5 A)
Analog RGB: D-Sub 15-pin (female) x 1
Audio out x 1
Speaker: 10W x 1
ControlSerial Connector: RS232 9 pin (male)
Mini B type USB x 1
IR receiver x 2
LAN x 1 (RJ45)
 General characteristics
Projector weight< 13 kg (28.66 lbs)
Pow e rVAC 100-240V, 10 A, 50-60Hz
Power consumptionMax. 1023 W; Standby < 0.5 W; Network Standby < 6 W
Operating temperature0 °C to 40 °C (without condensation)
Operating humidity10% - 90% (without condensation) 
						

							  65
  Additional information
English Dimensions
443 mm x 354.7 mm x 167 mm (W x D x H)
 Ceiling mount installation
443
354.7 380.8
167
46
72.52
24266298
70
222288
230.92
443.03
537.90 577.70
202.86
380.8
143.39
127.7
Ceiling mount screws: M5
(Max. L = 25 mm; 
 Min. L = 20 mm)
Unit: mm 
						

							66 Additional information  
English Timing chart
Supported timing for PC input
* Supported timing for 3D signal with Frame Sequential, Top-Bottom and Side-by-Side format.
** Supported timing for 3D signal with Frame Sequential format.
*** Supported timing for 3D signal with Top-Bottom and Side-by-Side format.
FormatResolutionRefresh rate 
(Hz)H. Frequency 
(KHz)Pixel Frequency 
(MHz)
640 x 480VGA_60* 59.94 31.469 25.175
VGA_72 72.809 37.861 31.5
VGA_75 75 37.5 31.5
VGA_85 85.008 43.269 36
720 x 400 720 x 400_70 70.087 31.469 28.3221
800 x 600SVGA_60* 60.317 37.879 40
SVGA_72 72.188 48.077 50
SVGA_75 75 46.875 49.5
SVGA_85 85.061 53.674 56.25
SVGA_120**
(Reduce Blanking)119.854 77.425 83
1024 x 768XGA_60* 60.004 48.363 65
XGA_72 70.069 56.476 75
XGA_75 75.029 60.023 78.75
XGA_85 84.997 68.667 94.5
XGA_120**
(Reduce Blanking)119.989 97.551 115.5
1152 x 864 1152 x 864_75 75 67.5 108
1024 x 576**** Notebook Timing 60 35.82 46.996
1024 x 600**** Notebook Timing 64.995 41.467 51.419
1280 x 720 1280 x 720_60* 60 45 74.25
1280 x 768 1280 x 768_60* 59.87 47.776 79.5
1280 x 800WXGA_60* 59.81 49.702 83.5
WXGA_75 74.934 62.795 106.5
WXGA_85 84.88 71.554 122.5
WXGA_120**
(Reduce Blanking)119.909 101.563 146.25
1280 x 1024SXGA_60*** 60.02 63.981 108
SXGA_75 75.025 79.976 135
SXGA_85 85.024 91.146 157.5
1280 x 9601280 x 960_60*** 60 60 108
1280 x 960_85 85.002 85.938 148.5
1360 x 768 1360 x 768_60*** 60.015 47.712 85.5
1440 x 900 WXGA+_60*** 59.887 55.935 106.5
1400 x 1050 SXGA+_60*** 59.978 65.317 121.75
1600 x 1200 UXGA*** 60 75 162
1680 x 1050 1680 x 1050_60*** 59.954 65.29 146.25
1920 x 12001920 x 1200_60***
(Reduce Blanking)59.95 74.038 154
640 x 480@67Hz
(MAC13)640 x 480@67Hz 66.667 35 30.24
832 x 624@75Hz
(MAC16)832 x 624@75Hz 74.546 49.722 57.28
1024 x 768@75Hz
(MAC19)1024 x 768@75Hz 74.93 60.241 80
1152 x 870@75Hz
(MAC21)1152 x 870@75Hz 75.06 68.68 100 
						

							  67
  Additional information
English**** Only for the PC (analog RGB) inputs
The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is 
possible that some timings cannot be chosen.
Supported timing for HDMI (HDCP) input
* Supported timing for 3D signal with Frame Sequential format.
** Supported timing for 3D signal with Frame Packing, Top-Bottom and Side-by-Side format.
*** Supported timing for 3D signal with Frame Sequential, Frame Packing, Top-Bottom and 
Side-by-Side format.
**** Supported timing for 3D signal with Side-by-Side format.
***** Supported timing for 3D signal with Top-Bottom and Side-by-Side format.
FormatResolutionRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
480i 720 (1440) x 480* 59.94 15.73 27
480p 720 x 480* 59.94 31.47 27
576i 720 (1440) x 576 50 15.63 27
576p 720 x 576 50 31.25 27
720/50p 1280 x 720** 50 37.5 74.25
720/60p 1280 x 720*** 60 45 74.25
1080/50i 1920 x 1080**** 50 28.13 74.25
1080/60i 1920 x 1080**** 60 33.75 74.25
1080/24P 1920 x 1080** 24 27 74.25
1080/25P 1920 x 1080 25 28.13 74.25
1080/30P 1920 x 1080 30 33.75 74.25
1080/50P 1920 x 1080***** 50 56.25 148.5
1080/60P 1920 x 1080***** 60 67.5 148.5 
						

							68 Additional information  
EnglishSupported timing for EDTV and HDTV (via Component inputs)
* Supported timing for 3D signal with Frame Sequential format.
Supported timing for Video input
Supported timing for 3D signal with Frame Sequential format.
FormatResolutionRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
480i 720 x 480* 59.94 15.73 13.5
480p 720 x 480* 59.94 31.47 27
576i 720 x 576 50 15.63 13.5
576p 720 x 576 50 31.25 27
720/50p 1280 x 720 50 37.5 74.25
720/60p 1280 x 720* 60 45 74.25
1080/50i 1920 x 1080 50 28.13 74.25
1080/60i 1920 x 1080 60 33.75 74.25
1080/24P 1920 x 1080 24 27 74.25
1080/25P 1920 x 1080 25 28.13 74.25
1080/30P 1920 x 1080 30 33.75 74.25
1080/50P 1920 x 1080 50 56.25 148.5
1080/60P 1920 x 1080 60 67.5 148.5
FormatRefresh rate (Hz)H. Freq. (KHz)Pixel Freq. (MHz)
NTSC* 60 15.73 3.58
NTSC 4.43 60 15.73 4.43
PAL-B/D/G/H/I/N 50 15.63 4.43
PAL M 60 15.73 3.58
PAL N 50 15.63 3.58
PAL 60 60 15.73 4.43
SECAM 50 15.63 4.25/4.41 
						

							  69
  Warranty and Copyright information
English
Warranty and Copyright 
information
Wa rr a n t y
BenQ warrants this product against any defects in material and workmanship, under normal usage and 
storage.
Proof of purchase date will be required with any warranty claim. In the event this product is found to be 
defective within the warranty period, BenQ’s only obligation and your exclusive remedy shall be 
replacement of any defective parts (labor included). To obtain warranty service, immediately notify the 
dealer from which you purchased the product of any defects.
Important: The above warranty shall be void if the customer fails to operate the product in accordance 
with BenQ’s written instructions, especially the ambient humidity must be in-between 10% and 90%, 
temperature in-between 0°C and 35°C, altitude lower than 3000 meters, and avoiding to operate the 
projector in a dusty environment. This warranty gives you specific legal rights, and you may have other 
rights which vary from country to country.
For other information, please visit www.BenQ.com.
Copyright
Copyright © 2014 by BenQ Corporation. All rights reserved. No part of this publication may be 
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or 
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, 
manual or otherwise, without the prior written permission of BenQ Corporation.
All trademarks and registered trademarks are the property of their respective owners.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to 
the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular 
purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes 
from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of 
such revision or changes.
*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are copyrights 
of their respective companies or organizations.
Patents
Please go to http://patmarking.benq.com/ for the details of BenQ projector patent coverage.
is a trademark of SRS Labs, Inc. WOW HD technology is incorporated under license from SRS
Labs, Inc.
WOW HD™ significantly improves the playback quality of audio, delivering a dynamic 3D entertainment
experience with deep, rich bass and high frequency clarity for crisp detail.