BenQ Projector SU964 User Manual

							  51
  Using the projector
EnglishSource menu
FunctionDescription
Quick Search
Sets whether the projector searches automatically for input sources. If the 
source scan is On, the projector will scan for input sources until it acquires a 
signal. If the function is not activated, the projector selects the last used input 
source.
HDMI Format
Selects an input source type for the HDMI signal. Auto is the default and 
recommended setting. You can also manually select the source type. The 
different source types carry different standards for the brightness level.
This function is only available when the HDMI signal is selected.
Audio SettingsSee Adjusting the sound on page 36 for details.
Po s i t i o n
Displays the position adjustment page. To move the projected picture, use the 
directional arrow keys. The values shown on the lower position of the page 
change with every key press you made until they reach their maximum or 
minimum. They will return to their factory preset values whenever the 
projector is re-started.
This function is only available when the Component 1, Component 2, 
or PC signal is selected.
Phase
Adjusts the clock phase to reduce picture distortion.
This function is only available when the 
Component 1, Component 2, or PC signal is selected.
H. Size
 Adjusts the horizontal width of the picture.
This function is only available when the Component 1, Component 2, 
or PC signal is selected. 
						

							52 Using the projector  
EnglishSystem Setup: Basic menu
FunctionDescription
Language
Sets the language for the On-Screen Display (OSD) menus. See Using the 
menus on page 22 for details.
Projector InstallationThe projector can be installed on a ceiling or behind a screen, or with one or 
more mirrors. See Choosing a location on page 12 for details.
Menu Settings
Menu Display Time
Sets the length of time the OSD will remain active after your last key press. The 
range is from 5 to 30 seconds in 5-second increments.
Menu Position
Sets the On-Screen Display (OSD) menu position.
Reminder Message
Sets whether to display the OSD messages about the status of detecting signals.
Operation Settings
Direct Power On
Sets whether to turn the projector directly on without pressing the 
POWER key on the projector or ON on the remote control when the 
projector is plugged in.
Signal Power On
Sets whether to turn the projector directly on without pressing the 
POWER key on the projector or ON on the remote control when the 
projector is in standby mode and the signal is feed through the VGA cable.
Auto Power Off
Prevents unnecessary projection when no signal is detected for a long time. See 
Setting Auto Power Off on page 57 for details.
Blank Timer
Sets the image blank time when the Blank feature is activated, once elapsed the 
image will return to the screen. See Hiding the image on page 35 for details.
Sleep Timer
Sets the auto-shutdown timer. The timer can be set to a value between 30 
minutes and 3 hours.
Remote ReceiverAllows you to choose to activate the Front, Rear, or Front + Rear remote 
control IR sensors.
Panel Key LockDisable or enables all panel key functions except POWER on the projector 
and keys on remote control. See Locking control keys on page 35 for details.
Background ColorAllows you to choose the color of the background screen that will be displayed 
when there is no input source detected.
Splash ScreenAllows you to select which logo screen will be displayed during projector start-
up. You can choose BenQ logo screen, Blue screen or Black screen.
Te s t  P a t t e r n
Press ENTER to display the grid test pattern. It helps you adjust the image 
size and focus and check that the projected image is free of distortion.
The function is only available when the projector detects no input 
signal.
IIII
IIII 
						

							  53
  Using the projector
EnglishSystem Setup: Advanced menu
FunctionDescription
High Altitude
A mode for operation in areas like high altitude or high temperature. See 
Operating in a high altitude environment on page 42 for details.
Lamp Settings
Lamp Mode
Selects the projector lamp power among Normal-Dual, Economic-Dual, 
Normal-Single Alternative, and Economic-Single Alternative modes. See 
Setting the lamp mode on page 37 for details.
Reset Lamp 1 Timer/Reset Lamp 2 Timer
Once the lamp is renewed, select Reset to return the lamp timer to 0. See 
Resetting the lamp timer on page 61 for details.
Lamp Information
Shows the lamp hour information. See Getting to know the lamp hour on 
page 57 for details.
Security Settings
Password / Power On Lock
Limits use of the projector to only those who know the correct password. See 
Utilizing the password function on page 23 for details. 
Change Password
You will be asked to enter the current password before changing to a new one. 
See Changing the password on page 25 for details.
Serial Port Setting
Baud Rate
Selects a baud rate that is identical with your computer’s so that you can 
connect the projector using a suitable RS-232 cable and update or download 
the projector’s firmware. This function is intended for qualified service 
personnel.
HDBaseT
Allows users to connect and control various input sources with a CAT5e/CAT 
6 cable for up to 100 meters in length. HDBaseT transmits uncompressed 
ultra-high-definition video (up to 4K), audio, power over HDBaseT, Ethernet, 
and a series of controls such as RS and IR.
This function is only available when the projector is connected to a 
HDBaseT switching matrix, and the baud rate is fixed at 9600.
Wired LAN
Allows users to manage the projector from a computer using a web browser 
when the computer and the projector are properly connected to the same 
local area network.
Does not include HDBaseT control functions. 
						

							54 Using the projector  
English
Closed Caption
Closed Caption Enable
Activates the function by selecting On when the selected input signal carries 
closed captions.
•  Captions: An on-screen display of the dialogue, narration, and sound effects 
of TV programs and videos that are closed captioned (usually marked as 
CC in TV listings).
Caption Version
Selects a preferred closed captioning mode. To view captions, select CC1, 
CC2, CC3, or CC4 (CC1 displays captions in the primary language in your 
area).
These functions are only available when the Video signal is selected.
Standby Settings
Network
Selecting On enables the function. The projector is able to provide the 
network function when it is in standby mode.
When serial port setting is set to HDBaseT or RS232, this function 
appears gray and is not available.
HDBaseT
Selecting On enables the function. The projector’s remote control can be used 
to control input sources connected to the projector via HDBaseT when it is in 
standby mode.
When serial port setting is set to RS232 or Wired LAN, this function 
appears gray and is not available.
Monitor Out
Selecting On enables the function. The projector can output a VGA signal 
when it is in standby mode and the PC jack is correctly connected to devices. 
See Connecting a monitor on page 18 for how to make the connection.
Audio Pass Through
The projector can play sound when it is in standby mode and the 
corresponding jacks are correctly connected to devices. 
Enabling this function slightly increases the standby power 
consumption.
Network SettingsWired LANSee Controlling the projector through a Wired LAN environment on page 37 
for details.
Expert Mode
The Expert Mode menu is password protected and only accessible by 
authorized calibrators. The ISF (Imaging Science Foundation) has developed 
carefully crafted, industry-recognized standards for optimal video performance 
and has implemented a training program for technicians and installers to use 
these standards to obtain optimal picture quality from BenQ video display 
devices. Accordingly, we recommend that setup and calibration be performed 
by an ISF certified installation technician. 
For more information, please go to www.imagingscience.com or 
contact the place you purchased the projector.
Reset All Settings
Returns all settings to the factory preset values.
The following settings will still remain: names of user modes, 2D 
Keystone, Language, Projector Installation, High Altitude, Password, 
and Expert Mode. 
						

							  55
  Using the projector
EnglishInformation menu
This menu shows you the current operating status of the projector.
Some picture adjustments are available only when certain input sources are in use. Unavailable adjustments 
are not shown on the screen.
FunctionDescription
Source
Shows the current signal source.
Picture ModeShows the selected mode in the Picture > Picture Mode menu.
Lamp ModeShows the selected lamp mode in the System Setup: Advanced > Lamp 
Mode
 menu.
ResolutionShows the native resolution of the input signal.
3D FormatShows the current 3D mode. Only available when 3D mode is enabled
Color SystemShows input system format.
Lamp 1 Usage TimeShows the total lamp time used.Lamp 2 Usage Time
Firmware Version
Shows the current firmware version 
						

							56 Additional information  
English
Additional information
Care of the projector
Your projector needs little maintenance. The only thing you have to do on a regular basis is keep the lens 
clean. Never remove any parts of the projector except the lamp. Contact your dealer or local customer 
service center if the projector fails to operate as expected.
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Before you attempt to clean the lens, 
turn the projector off, unplug the power cable, and leave it several minutes to cool completely.
1. Use a canister of compressed air to remove dust. (Available from building hardware or photographic 
suppliers.)
2. If there is stubborn dirt or smudge marks, use a proper photographic lens brush or moisten a clean 
soft lens cloth with lens cleaner to gently wipe the lens surface.
3. Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as 
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with 
rubber or vinyl materials may result in damage to the projector surface and cabinet material.
Never touch the lens with your finger or rub the lens with abrasive materials. Even paper towels can damage 
the lens coating. Only ever use a proper photographic lens brush, cloth, and cleaning solution. Do not 
attempt to clean the lens while the projector is switched on or is still hot from previous use. Be sure to turn 
off the projector and let it cool down completely before cleaning the lens.
Cleaning the projector case
Before you attempt to clean the case, turn the projector off, unplug the power cable, and leave it several 
minutes to cool completely.
1. To remove dirt or dust, wipe the case with a soft, dry, lint-free cloth.
2. To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral detergent. Then 
wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please:
1. Make sure the temperature and humidity of the storage area are within the recommended range for 
the projector. Please refer to the Spec. page in this manual or consult your dealer about the range.
2. Retract the adjuster feet.
3. Remove the batteries from the remote control.
4. Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent. 
						

							  57
  Additional information
EnglishLamp information
Getting to know the lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by 
the built-in timer.
To obtain the lamp hour information:
1. Press MENU/EXIT and then press  /  until the System Setup: Advanced menu is highlighted.
2. Press   to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
3. Press   to highlight Lamp Information and press ENTER. The Lamp Information page is 
displayed.
4. To leave the menu, press MENU/EXIT.
Extending lamp life
The projection lamp is a consumable item. To keep the lamp life as long as possible, you can do the 
following settings via the OSD menu.
•  Setting Lamp Mode as Economic-Dual
Using Economic-Dual mode reduces system noise and power consumption. If the Economic-Dual 
mode is selected, the light output will be reduced and result in darker projected pictures.
Setting the projector in Economic-Dual mode also extends the lamp life. To set Economic-Dual 
mode, go to the System Setup: Advanced > Lamp Settings > Lamp Mode menu and press 
ENTER. Press   to select Economic-Dual and press ENTER.
• Setting Auto Power Off
This function allows the projector to turn off automatically if no input source is detected after a set 
period of time.
To  s e t  Auto Power Off, go to the System Setup: Basic > Operation Settings > Auto Power Off 
menu and press  /  to select a time period. The time period can be set for 3 minutes or 10 to 30 
minutes in 5-minute increments. If the preset time lengths are not suitable for your presentation, select 
Disable. The projector will not automatically shut down in a certain time period.
• Economic-Single Alternative
Using Economic-Single Alternative will help extend the lamp life, total operation time, and reduce 
lamp replacement frequency. 
To  e n a b l e  Economic-Single Alternative mode, go to the System Setup: Advanced > Lamp 
Settings > Lamp Mode menu and press ENTER. Press   to select Economic-Single Alternative 
and press ENTER. 
						

							58 Additional information  
EnglishTiming of replacing the lamp
When the Lamp indicator lights up red or a message appears suggesting it is time to replace the lamp, 
please install a new lamp or consult your dealer. An old lamp may cause a malfunction in the projector 
and in some instances the lamp may explode. Go to http://www.BenQ.com for a replacement lamp.
The Lamp indicator light and Temperature warning light will light up if the lamp becomes too hot. Turn 
the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after 
turning the power back on, please contact your dealer. See Indicators on page 62 for details.
The following Lamp warning displays will remind you to change the lamp.
XXXX shown in the above messages are numbers that vary depending on different models.
StatusMessage
Install a new lamp for optimal performance. If the projector is 
normally run with Economic-Dual selected (See Getting to know 
the lamp hour on page 57), you may continue to operate the 
projector until the next hour lamp warning appears.
Press ENTER to dismiss the message.
It is strongly recommended that you replace the lamp at this age. 
The lamp is a consumable item. The lamp brightness diminishes with 
use. This is normal lamp behavior. You can replace the lamp 
whenever you notice that the brightness level has significantly 
diminished.
Press ENTER to dismiss the message.
The lamp MUST be replaced before the projector will operate 
normally.
Press ENTER to dismiss the message.
OK Replace lamp soon
Lamp1>XXXX Hours
Lamp2>XXXX Hours
Order a new lamp at www.BenQ.com
Notice
OK Order a replacement lamp
Lamp1>XXXX Hours
Lamp2>XXXX Hours
Order a new lamp at www.BenQ.com
Notice
OK Out of lamp usage time
Replace lamp
then reset the lamp timer
Order a new lamp at www.BenQ.com
Notice
OK Replace lamp now
Lamp1>XXXX Hours
Lamp2>XXXX Hours
Order a new lamp at www.BenQ.com
Notice 
						

							  59
  Additional information
EnglishReplacing the lamp
•  To reduce the risk of electrical shock, always turn the projector off and disconnect the power cable 
before changing the lamp.
•  To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the 
lamp.
•  To reduce the risk of injuries to fingers and damage to internal components, use caution when removing 
lamp glass that has shattered into sharp pieces.
•  To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not 
touch the empty lamp compartment when the lamp is removed.
•  This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a 
proper manner.
•  To assure optimal performance from the projector, it is recommended that you purchase a qualified 
projector lamp for lamp replacement.
•  If lamp replacement is performed while the projector is suspended upside-down from the ceiling, make 
sure that no one is underneath the lamp socket to avoid any possible injury or damage to the human eyes 
caused by fractured lamp.
•  Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety 
glasses, goggles or face shield and wear protective clothing such as gloves. 
						

							60 Additional information  
English1. Turn the power off and disconnect the 
projector from the power outlet. Turn off all 
connected equipment and disconnect all other 
cables. See Turning the projector off on 
page 43 for details.
2. Loosen the screw on the lamp cover.
3. Remove the lamp cover. 
4. Identify the lamp you want to replace by 
looking at the top of the lamp.5. Loosen the screw that hold the lamp to the 
projector. Disconnect the lamp connector 
from the projector.
6. Lift the handle so that it is perpendicular to 
the lamp. Use the handle to slowly pull the 
lamp out of the projector.
 Notes
•  Pulling it too quickly may cause the lamp to 
break and scatter broken glass in the projector. 
To reduce the risk of injuries to fingers and 
damage to internal components, use caution 
when removing lamp glass that has shattered.
•  Do not place the lamp in locations where water 
might splash on it, children can reach it, near or 
above heat sources, or near flammable 
materials.
•  Do not insert your hand into the projector when 
the lamp is removed. If you touch the optical 
components inside, it could cause blurred 
images.
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