AT&T Voicemail Viewer User Guide
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Help information includes an email address for assistance from AT&T (Figure 129).
Mac OS X Dashboard Requirements
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM
account in order to use these applications. Before you use Voicemail Viewer, you will
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T
U-verse MessagingSM mailbox.
Adobe® Flash® Player is required for message playback. If you do not have...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-61.png "Page 62
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Help information includes an email address for assistance from AT&T (Figure 129).
Mac OS X Dashboard Requirements
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM
account in order to use these applications. Before you use Voicemail Viewer, you will
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T
U-verse MessagingSM mailbox.
Adobe® Flash® Player is required for message playback. If you do not have...")
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Installation
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse
MessagingSM mailbox PIN. If you forgot your PIN, instructions can be found at
att.com/vmviewer under Frequently Asked Questions. Additional information can be
found at um.att.com/vmviewer-help.
To start the installation process of the AT&T Voicemail Viewer widget for Mac OS X, open
your Internet browser and go to um.att.com/vmviewer.
―Get it now Home!‖ or ―Get it now Work!‖ is...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-62.png "Page 63
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Installation
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse
MessagingSM mailbox PIN. If you forgot your PIN, instructions can be found at
att.com/vmviewer under Frequently Asked Questions. Additional information can be
found at um.att.com/vmviewer-help.
To start the installation process of the AT&T Voicemail Viewer widget for Mac OS X, open
your Internet browser and go to um.att.com/vmviewer.
―Get it now Home!‖ or ―Get it now Work!‖ is...")
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Figure 130: “Get it now Home!” or “Get it now Work!”
Figure 131: Select “Install” to proceed
Figure 132: Select “Keep” Figure 133: Mac Dashboard with Voicemail Viewer installed](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-63.png "Page 64
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Figure 130: “Get it now Home!” or “Get it now Work!”
Figure 131: Select “Install” to proceed
Figure 132: Select “Keep” Figure 133: Mac Dashboard with Voicemail Viewer installed")
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Application: Login
Once Voicemail Viewer is installed on the Mac OS X Dashboard, you are presented with
the login screen. You will be required to log in with your home phone number and PIN.
Click ―Remember me‖ to save credentials on the computer (Figure 134).
If the correct credentials are not entered, then an error message will pop up to require
you to re-enter the login credentials (Figure 135).
Application: Message Inbox
Once the correct login credentials...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-64.png "Page 65
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Application: Login
Once Voicemail Viewer is installed on the Mac OS X Dashboard, you are presented with
the login screen. You will be required to log in with your home phone number and PIN.
Click ―Remember me‖ to save credentials on the computer (Figure 134).
If the correct credentials are not entered, then an error message will pop up to require
you to re-enter the login credentials (Figure 135).
Application: Message Inbox
Once the correct login credentials...")
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A private message is marked by a lock icon, an urgent message is marked by
icon, and an urgent and private message is marked by icon. The caller name is
displayed in place of the calling number if the caller name is available. If no name is
available, then the caller’s telephone number is displayed. If the caller’s telephone
number is withheld, then ―Unknown‖ is displayed.
A visual symbol to the left of the name indicates from which number, Home, Work
or Mobile, the...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-65.png "Page 66
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A private message is marked by a lock icon, an urgent message is marked by
icon, and an urgent and private message is marked by icon. The caller name is
displayed in place of the calling number if the caller name is available. If no name is
available, then the caller’s telephone number is displayed. If the caller’s telephone
number is withheld, then ―Unknown‖ is displayed.
A visual symbol to the left of the name indicates from which number, Home, Work
or Mobile, the...")
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U-verse Messaging uses a different address book and the address book symbols are not
displayed, but the private and urgent symbols are displayed (Figure 137).
Both Unified Messaging and U-verse Messaging offer a convenient option to combine or
integrate AT&T Wireline and wireless messages into a single mailbox. For integrated
mailboxes, additional icons are added to indicate which phone number was called. Icon
indicates a message was left for the landline number,...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-66.png "Page 67
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U-verse Messaging uses a different address book and the address book symbols are not
displayed, but the private and urgent symbols are displayed (Figure 137).
Both Unified Messaging and U-verse Messaging offer a convenient option to combine or
integrate AT&T Wireline and wireless messages into a single mailbox. For integrated
mailboxes, additional icons are added to indicate which phone number was called. Icon
indicates a message was left for the landline number,...")
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Hovering the mouse or placing the cursor over a message displays the called number.
Play a message by clicking the arrow button on the left side of a message (Figure 139).
After selecting a Voicemail message to listen to, you can:
Pause and stop playing
Skip forward and backward within a message. The playback slider indicates progress
through the message, and you can click on the slider to select a point in the
message.
Delete a message by clicking the...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-67.png "Page 68
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Hovering the mouse or placing the cursor over a message displays the called number.
Play a message by clicking the arrow button on the left side of a message (Figure 139).
After selecting a Voicemail message to listen to, you can:
Pause and stop playing
Skip forward and backward within a message. The playback slider indicates progress
through the message, and you can click on the slider to select a point in the
message.
Delete a message by clicking the...")
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If a mailbox is full or near full, a warning message will appear (Figure 142). Clicking on
the warning message will bring up a pop-up message (Figure 143).
Figure 140: Message controls and delete message
Figure 141: Trash icon
Figure 142: Mailbox full warning message](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-68.png "Page 69
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If a mailbox is full or near full, a warning message will appear (Figure 142). Clicking on
the warning message will bring up a pop-up message (Figure 143).
Figure 140: Message controls and delete message
Figure 141: Trash icon
Figure 142: Mailbox full warning message")
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Widget Menu Options
The top right corner down arrow of Voicemail Viewer has a menu that includes items
Logout, Go to AT&T Mailbox and Help information (Figure 144).
Figure 143: Warning message pop-up
Figure 144: Voicemail Viewer menu](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-69.png "Page 70
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Widget Menu Options
The top right corner down arrow of Voicemail Viewer has a menu that includes items
Logout, Go to AT&T Mailbox and Help information (Figure 144).
Figure 143: Warning message pop-up
Figure 144: Voicemail Viewer menu")
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Help information includes an email address for assistance from AT&T (Figure 145).
Figure 145: AT&T Help information](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-70.png "Page 71
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Help information includes an email address for assistance from AT&T (Figure 145).
Figure 145: AT&T Help information")
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Legal
This User Guide is offered as a convenience to AT&T’s customers. The specifications and
information regarding the product in this User Guide are subject to change without
notice. All statements, information and recommendations in this User Guide are believed
to be accurate but are presented without warranty of any kind, express or implied, and
are provided ―AS IS.‖ Users must take full responsibility for the application of the
specifications and information in this User...](http://img.usermanuals.tech/thumb/575/55740/w64_att-voicemail-viewer_user_guide-71.png "Page 72
[72]
Legal
This User Guide is offered as a convenience to AT&T’s customers. The specifications and
information regarding the product in this User Guide are subject to change without
notice. All statements, information and recommendations in this User Guide are believed
to be accurate but are presented without warranty of any kind, express or implied, and
are provided ―AS IS.‖ Users must take full responsibility for the application of the
specifications and information in this User...")
[71] Help information includes an email address for assistance from AT&T (Figure 145). Figure 145: AT&T Help information
[72] Legal This User Guide is offered as a convenience to AT&T’s customers. The specifications and information regarding the product in this User Guide are subject to change without notice. All statements, information and recommendations in this User Guide are believed to be accurate but are presented without warranty of any kind, express or implied, and are provided ―AS IS.‖ Users must take full responsibility for the application of the specifications and information in this User Guide. Copyright © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Unless otherwise specified, all other trademarks are the property of their respective owners. Screen shots are for demonstration purposes only. Privacy Policy http://www.att.com/gen/privacy-policy?pid=2506 v14.0-1116011 Rev. 111611