AT&T Voicemail Viewer User Guide

							 
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If a mailbox is full or near full, a warning message will appear (Figure 107). Clicking on 
the warning message will bring up a pop-up message (Figure 108). 
 
  
 
 
 
 
 
 
 
 
 
 
Figure 105: Message controls & delete message   Figure 106: Trash icon   
Figure 107: Warning message  Figure 108: Warning message popup  
						

							 
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Gadget Menu Options 
 
The top right-hand corner of Voicemail Viewer has a menu that includes items Logout, 
Go to AT&T Mailbox and Help information (Figure 109). 
 
 
Help information includes an email address for assistance from AT&T (Figure 110). 
 
 
 
 
 
 
 
Figure 109: Menu options   
Figure 110: AT&T Help email    
						

							 
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Windows® 7 Desktop Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T       
U-verse MessagingSM mailbox. 
 
Adobe® Flash® Player is required for message playback. If you do not have Flash, go to 
http://get.adobe.com/flashplayer/ to install the software on your computer. 
 
Voicemail Viewer for Windows 7 requires a PC with Windows 7 operating system and 
Internet Explorer or Firefox for installation. 
 
Installation 
 
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse 
MessagingSM mailbox PIN.  If you forgot your PIN, instructions can be found at 
att.com/vmviewer under Frequently Asked Questions. Additional information can be 
found at um.att.com/vmviewer-help. 
 
To start the installation process of the AT&T Voicemail Viewer gadget for Windows 7, 
open your Internet browser and go to um.att.com/vmviewer. 
 
―Get it now Home!‖ or ―Get it now Work!‖ is available for your AT&T Unified MessagingSM 
and ―Get it now Home!‖ is available for your AT&T U-verse VoiceSM account. 
 
To download the Windows 7 Desktop gadget: 
 
1. Click ―Get it now‖ button. (Figure 111). 
2. Click ―OK‖ and the following screen will appear. (Figure 112)  
3. Select ―Open‖ to proceed.  (Figure 113) 
4. Select ―Install‖ to proceed (Figure 114). 
5. The UM gadget will be installed on the desktop (Figure 115). 
 
 
  
						

							 
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Figure 111:  “Get it now Home!” Or “Get it now Work!” 
 
Figure 112:  7RGRZQORDGWKHJDGJHWFOLFN
						

							 
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Application: Login 
 
Once Voicemail Viewer is installed on Windows 7, you are presented with the login 
screen. You will be required to log in with your home phone number and PIN. Click 
―Remember me‖ to save credentials on the computer (Figure 116). 
 
If the correct credentials are not entered, then an error message will pop up to require 
you to re-enter the login credentials (Figure 117). 
 
 
    
 
 
 
 
 
Figure 116: Login screen 
Figure 115: Desktop with UM gadget installed 
  
						

							 
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Application: Message Inbox 
 
 Once the correct login credentials are entered, you are presented with your Inbox 
view.  
 The Inbox view displays a list of messages on the mailbox. The unread unheard 
messages are bold. 
 The Inbox will be automatically refreshed whenever a new message is received in 
the UM mailbox. 
 Windows 7 Sidebar has a fixed size for gadgets. As the result, only the most 
important information is shown — the sender and the button to play the message 
(Figure 118).  
 
 
 
 
  
Figure 117: Error message   
Figure 118: Message Inbox   
						

							 
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Gadgets can be expanded from the Windows 7 Sidebar to a larger (but still fixed) size.  
To expand a gadget, right click the ―larger size‖ icon on the side of the gadget (Figure 
119).   
 
  
 
 
The expanded gadget has a much larger size to show more information to include 
date/time and duration of the call.  A private message is marked by a lock icon, an 
urgent message is marked by  icon, and an urgent and private message is marked by 
 icon.  The caller name is displayed in place of the calling number if the caller name 
is available.  If no name is available, then the caller’s telephone number is displayed. If 
the caller’s telephone number is withheld, then ―Unknown‖ is displayed.  
 
A visual symbol to the left of the name indicates from which number, Home, Work
 or Mobile, the message received is displayed (Figure 120).  
 
  
 
 
 
 
 
 
 
 
 
 
 
Figure 119: Expand gadget   
						

							 
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U-verse Messaging uses a different address book and the address book symbols are not 
displayed but the private and urgent symbols are displayed (Figure 121). 
 
 
 
 
Both Unified Messaging and U-verse Messaging offer a convenient option to combine or 
integrate AT&T Wireline and wireless messages into a single mailbox. For integrated 
mailboxes, additional icons are added to indicate which phone number was called. Icon 
 indicates a message was left for the landline number, while icon  indicates a 
message was left for the wireless number. Integrated mailbox called phone icons (to 
landline, to wireless) are located to left of time of call (Figure 122). 
 
 
 
 
Figure 120: Expanded gadget with icons 
Figure 121: U-verse Messaging address book  
						

							 
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Hovering the mouse or placing the cursor over a message displays the called number. 
 
 
 
Play a message by clicking the arrow button on the left side of a message (Figure 123). 
 
 
 
 
 
 
 
 
 
 
 
 
 
Figure 122: Integrated mailbox called phone icons  
Figure 123: Playing a message   
						

							 
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After selecting a Voicemail message to listen to, you can: 
 Pause and stop playing 
 Skip forward and backward within a message. The playback slider indicates progress 
through the message, and you can click on the slider to select a point in the 
message. 
 Delete a message by clicking the ―Delete‖ button while the message is being played, 
or after the message has been played. (Figure 124). 
 Clicking the trash icon will display deleted messages, which can then be permanently 
deleted or restored to the inbox (Figure 125). 
 
 
 
   
 
 
 
 
If a mailbox is full or near full, a warning message will appear (Figure 126). Clicking on 
the warning message will bring up a pop-up message (Figure 127). 
 
 
 
Figure 124: Message controls and delete message   
Figure 125: Trash icon   
Figure 126: Warning message