AT&T Voicemail Viewer User Guide

							 
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Application: Functionality Summary 
 
The following functions are available with the app: 
 Play or listen to messages 
 Delete messages 
 Make a call back to a caller 
 Mark a message as Unread or Read. The function toggles between ―Mark as Unread‖ 
and ―Mark as Read.‖ 
 Forward a message as email. (Note that private messages cannot be forwarded.) 
 Save caller information into device’s address book 
 
The Inbox view displays a list of messages on the mailbox (Figure 18). The unheard 
messages are highlighted with an orange phone icon and orange colored time stamp. 
You play the messages by tapping a message and then the arrow icon on the left side of 
the message (Figures 19 & 20).  An urgent message is marked by ―!‖ and a private 
message is marked by a key icon (Figure 21). 
 
 
 
 
 
 
  
Figure 18: Unheard messages are indicated with orange phone symbols and time stamps 
Figure 19: To play message, tap the message, then tap the arrow icon 
Figure 20: Message being played 
Figure 21: Urgent and private messages  
						

							 
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By tapping on a message to highlight it, you can call the caller by tapping the ―Call 
Back‖ button and delete a message by tapping the ―Delete‖ button (Figure 22).  All 
deleted messages will go into the ―Trash‖ folder. You have the ability to go into the 
―Trash‖ folder to either restore a deleted message or permanently delete it (Figure 23). 
 
 
          
 
 
To access other functions, tap the blue arrow icon on the right side of a message to get 
to the ―Info‖ screen (Figure 24). You can toggle between ―Mark as Unread‖ and ―Mark as 
Read‖ from this screen (Figures 25 & 26). You can also access ―Forward as Email‖ 
function from this screen (Figure 27). The voice mail message is attached as .wav file 
when it’s forwarded (Figure 28). 
 
When the blue icon is tapped and a caller is not in the device’s address book, you can 
choose to save the caller information into the local address book (Figure 29). 
 
 
 
Figure 22: “Trash” folder available in inbox view Figure 23: Trash folder view  
						

							 
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Figure 24: Tap to Access Other Functions  
Figure 25: “Mark as Unread” function Figure 26: “Mark as Read” function 
Figure 27: “Forward as Email” function 
Figure 28: Voicemail message is attached as a .wav file  
Figure 29: Save caller information into address book    
						

							 
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Application: Settings 
You can access settings by tapping the setting icon at the right bottom of the screen 
(Figure 30).   
 
  
 
 
The ―Save PIN‖ setting can be toggled between ―ON‖ and ―OFF‖ (Figures 31 & 32).  
 
   
 
 
Figure 30: Setting Icon 
Figure 31: Save PIN set to “ON” 
Figure 32: Save PIN set to “OFF”  
						

							 
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The number of messages saved on the device can also be set. The default setting value 
is 20 (Figures 33 & 34). 
 
   
 
 
 
You can switch to access a different mailbox by tapping the ―Reset‖ button on the 
―Settings‖ screen. When tapping ―Reset,‖ you will be presented with a pop-up message 
(Figure 35). By selecting ―OK‖, you will be presented with a login screen where you can 
enter a different mailbox number to log in (Figure 36). 
 
   
 
 
Figure 36: Login Screen  
Figure 33: Number of messages to be stored  
Figure 35: Reset pop-up message      
Figure 34: Default setting is 20 
  
						

							 
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BlackBerry® Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T U-
verse MessagingSM mailbox.  The app will be hosted on the RIM App World.  You must 
have App World app loaded on your device. 
 
The AT&T Voicemail Viewer application is available for at least the following BlackBerry 
smartphone models with specified software versions (collectively with the operating 
system, OS) with a compatible Internet Browser (Browser), Short Messaging Service 
(SMS) from AT&T and a data plan from AT&T:  
 
 Model 9800 (OS 6.0.0.695) – BlackBerry® Torch™ 
 Model 9700 (OS 5.0.0.405 and 6.0.0.526) – BlackBerry® Bold™ 
 Models 9000 (OS 4.6.0.301 and OS 4.6.0.304) – BlackBerry® Bold™ 
 Model 8820 (OS 4.5.0.110) 
 Model 8310 (OS 4.5.0.110) – BlackBerry® Curve™ 
 Model 8110 (OS 4.5.0.182) – BlackBerry® Pearl 
 Model 9100 (OS 5.0.0.921) – BlackBerry® Pearl 3G 
 Model 9300 (OS 5.0.0.955) – BlackBerry® Curve™ 3G 
 
AT&T Voicemail Viewer works only with wireless service from AT&T. Voicemail Viewer 
does not work with all BlackBerry devices or all software versions. 
 
Installation 
 
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse 
MessagingSM mailbox PIN.  If you forgot your PIN, instructions can be found at 
att.com/vmviewer under Frequently Asked Questions.  Additional information can be 
found at um.att.com/vmviewer-help. 
 
 
   
						

							 
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The steps for downloading the BlackBerry Voicemail Viewer:  
1. Click the track pad/trackball or tap the touchscreen (if device is equipped with a 
touchscreen) to start the BlackBerry App World™ app (Figure 37).  If not already on 
your device, BlackBerry App World is available at no charge. Simply download it from 
your BlackBerry® smartphone or computer and get started (Figures 38 A and B).  
2. Roll the track pad/trackball to highlight ―Search‖ and click it to bring up the search 
screen.  Select ―Search‖ (Figure 39).  
3. Input ―ATT Voicemail Viewer‖ in the search box and press the track pad/trackball. 
The ―ATT Voicemail Viewer‖ app will be listed (Figures 40A and B).  
4. Select the ―ATT Voicemail Viewer‖ app and press the track pad/trackball to load the 
app (Figures 41 and 42). 
5. Click ―Download‖ and follow the instructions. You may be asked to log in with a 
BlackBerry ID before downloading.  If you do not have a BlackBerry ID, you can 
create one by clicking the ―Create a BlackBerry ID‖ link and follow the instructions. 
Once signed in, the downloading begins (Figures 43, 44 and 45). 
6. If the app is downloaded for the first time, a reboot is required to finish the 
installation. Click ―OK‖ to reboot and complete the installation (Figure 46).  When the 
device is turned back on after the rebooting, you will be informed that the AT&T 
Voicemail Viewer app is requesting changes to its application control permission. You 
should click the ―View‖ button and accept the values as they are shown.  
7. However, if this is not the first time that the app is being downloaded, just click ―OK‖ 
to acknowledge that the ―AT&T Voicemail Viewer‖ is successfully installed (Figure 
47A and B). 
 
 
 
 
 
 
 
 
 
 
 
 
     
						

							 
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Figure 37: App World app 
Figure 38A & B: App World is loaded  
 
Figure 39: Select “Search” 
  
						

							 
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Figure 40A and B: “AT&T Voicemail Viewer” app is located 
 
Figure 41: App Loading 
 
Figure 42: Create BlackBerry ID Figure 43: ID Sign-in  
						

							 
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Figure 44: App is downloading 
 
Figure 45: App is installing  
 
Figure 46: Reboot 
 
Figure 47 A and B: AT&T Voicemail Viewer is now installed on the device