AT&T Voicemail Viewer User Guide

							 
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Settings 
 
There are a number of setting options that you can change. They are listed below: 
 
Use SD card Whether to use the SD card (if present) for VM messages.   
The value can be set as: 
 Yes 
 No 
Default is set as Yes. 
Auto refresh Whether to automatically refresh the message.   
The value can be set as: 
 Yes 
 No 
 Not when roaming 
 
Default is set as Yes.  
Confirm on 
delete 
Whether to display a confirmation dialog box before deleting a 
message. The value can be set as: 
 Yes 
 No 
Default is set to Yes.   
Number of VMs 
to store 
Number of messages the device stores. 
Value can be set as: 
 0 
 10 
 20 
 30 
 50 
 100 
 200 
Default is set as 20. 
 
   
						

							 
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The setting options listed on the previous page are accessible below the ―Add mailbox‖ 
button on initial setup mailbox screen (Figure 71).   
 
 
 
 
You can also access those options later by bringing up the menu and selecting the 
―Options‖ item while in the Inbox view (Figure 72). 
 
 
 
 
  
Figure 71: Add mailbox function 
 
Figure 72: Inbox view, select “Options” 
  
						

							 
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To change the value of those options: 
 
1. Highlight the value and then press the track pad/trackball to bring up a drop-down 
list. Roll the track pad/trackball to desired value and press it (Figure 73).  
2. Press Escape key, and click ―Save‖ on the confirmation screen (Figure 74). 
 
See references below 
 
   
 
 
 
 
 
  
Figure 73: Highlight “Value” 
 
Figure 74: Confirmation screen 
  
						

							 
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iGoogle Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T U-
verse MessagingSM mailbox. 
 
Adobe® Flash® Player is required for message playback. If you do not have Flash, go to 
http://get.adobe.com/flashplayer/ to install the software on your computer. 
 
The following operating systems and Internet browsers are compatible: 
 Windows XP with Internet Explorer 7 or 8 or with Firefox 3.0 and above 
 Windows Vista with Internet Explorer 7, 8, 9 or with Firefox 3.5 and above 
 Windows 7 with Internet Explorer 8, 9 or with Firefox 3.6 and above 
 Mac OS X 10.6 and above with Safari 5.0 and above or Firefox 3.5 and above 
 
Installation 
 
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse 
MessagingSM mailbox PIN.  If you forgot your PIN, instructions can be found at 
att.com/vmviewer under Frequently Asked Questions. Additional information can be 
found at um.att.com/vmviewer-help. 
 
To start the installation process of the AT&T Voicemail Viewer gadget for iGoogle, open 
your Internet browser and go to um.att.com/vmviewer. 
  
 
―Get it now Home!‖ or ―Get it now Work!‖ is available for your AT&T Unified MessagingSM 
account and ―Get it now Home‖ is available for your AT&T U-verse VoiceSM account. 
 
To download the iGoogle home gadget: 
 
1. Click the ―Get it now Home!‖ button in the iGoogle section (Figure 75).  
2. Click the ―Add AT&T Voicemail Viewer to iGoogle‖ button (Figure 76).  
See references on page 34  
						

							 
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Application: Login 
 
Once Voicemail Viewer is installed on the iGoogle page, you are presented with the login 
screen. Log in with your AT&T Unified MessagingSM AT&T U-verse VoiceSM phone number 
and voice mailbox PIN. Click the ―Remember me on this computer‖ which saves your 
credentials on the computer (Figure 77). 
 
If the correct credentials are not entered, then an error message will pop up to require 
you to re-enter the login credentials (Figure 78). 
 
 
 
  
Figure 75: “Get it now Home!” 
 
Figure 76: “Add AT&T Voicemail Viewer to iGoogle” button 
  
						

							 
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Application: Message Inbox 
 
Once the correct login credentials are entered, you are presented with your Inbox view.  
 
The inbox view displays a list of messages in the mailbox. The unread (or unheard) 
messages are bold. The Inbox will be automatically refreshed whenever a new message 
is received in the UM mailbox. 
 
Play a message by clicking the arrow button on the left side of a message (Figure 79). 
 
 
 
 
 
 
 
 
 
Figure 77: Login Screen  
Figure 78: Error Message 
Figure 79: Play a message   
						

							 
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You can pause and stop playing as well as skip forward and backward within a message. 
The playback slider indicates progress through the message, and you can click on the 
slider to select a point in the message to play from. You can also delete a message by 
clicking the ―Delete‖ button while the message is being played or after the message has 
been played (Figure 80).  
 
 
 
 
 
Clicking the trash icon will display deleted messages, which can then be permanently 
deleted or restored to the inbox (Figure 81). 
 
 
 
 
 
 
Figure 80: Message controls & delete a message  
Figure 81: Deleted messages   
						

							 
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A private message is marked by a lock icon, an urgent message is marked by  
icon, and an urgent and private message is mark by  icon.  The caller name is 
displayed in place of the calling number if the caller name is available.  If no name is 
available, then the caller’s telephone number is displayed. If the caller’s telephone is 
withheld, then ―Unknown‖ is displayed.  A visual symbol to the left of the name indicates 
from which number, Home, Work or Mobile, the message received is 
displayed (Figure 82).   
 
 
 
 
 
U-verse Messaging uses a different address book and the address book symbols are not 
displayed, but the private and urgent symbols are displayed (Figure 83). 
 
 
 
Figure 82: Message icons  
Figure 83: U-verse messaging address book  
						

							 
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If a mailbox is full or near full, a warning message will appear (Figure 84). Clicking on 
the warning message will bring up a pop-up message (Figure 85). 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Figure 84: Mailbox full warning 
Figure 85: Mailbox Quota information pop-up message  
						

							 
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When the gadget window is expanded, more information such as time of call and 
duration of call are shown (Figures 86 and 87). 
 
  
 
 Both Unified Messaging and U-verse Messaging offer a convenient option to combine 
or integrate AT&T Wireline and wireless messages into a single mailbox.  For 
integrated mailboxes, additional icons are added to indicate which phone number 
was called (Figure 88).  Icon  indicates a message was left for the landline 
number, while icon  indicates a message was left for the wireless number. 
Integrated mailbox called phone icons (to landline, to wireless) are located to left of 
time of call.  
 
 
Figure 86: Gadget window  Figure 87: Expanded inbox view  
Figure 88: Integrated mailbox called phone icons