AT&T Voicemail Viewer User Guide

							 
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Hovering the mouse or placing the cursor over a message displays the called number. 
 
 
 
Gadget Menu Options 
 
The top right-hand corner of Voicemail Viewer has a menu that includes items Logout, 
Go to AT&T Mailbox and Help information (Figure 89). 
 
 
 
Figure 89: Menu Options   
						

							 
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Help information includes an email address for assistance from AT&T (Figure 90). 
 
 
 
 
Windows® Vista Sidebar Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T       
U-verse MessagingSM mailbox. 
 
Adobe® Flash® Player is required for message playback. If you do not have Flash, go to 
http://get.adobe.com/flashplayer/ to install the software on your computer. 
 
Voicemail Viewer for Windows Vista Sidebar requires a PC with Windows Vista operating 
system and Internet Explorer or Firefox for installation. 
 
Figure 90: AT&T Help information   
						

							 
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Installation 
 
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse 
MessagingSM mailbox PIN.  If you forgot your PIN, instructions can be found at 
att.com/vmviewer under Frequently Asked Questions. Additional information can be 
found at um.att.com/vmviewer-help. 
 
To start the installation process of the AT&T Voicemail Viewer gadget for Vista Sidebar, 
open your Internet browser and go to um.att.com/vmviewer. 
 
―Get it now Home!‖ or ―Get it now Work!‖ is available for your AT&T Unified MessagingSM 
account and ―Get it now Home‖ is available for your AT&T U-verse VoiceSM account. 
 
To download the Windows Vista Sidebar home gadget: 
 
1. Click the ―Get it now Home!‖ button (Figure 91). 
2. Select ―Open‖ to proceed (Figure 92).  
3. Select ―Allow‖ to proceed (Figure 93). 
4. Select ―Install‖ to proceed (Figure 94).  
5. The Voicemail Viewer gadget will be installed on the Sidebar panel (Figure 95). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
						

							 
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 Figure 91: “Get it now Home!” 
 
Figure 92: Select “Open” 
 
Figure 93: Select “Allow” 
  
						

							 
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Application: Login 
 
Once Voicemail Viewer is installed on the Windows Vista Sidebar, you are presented with 
the login screen. You will be required to log in with your home phone number and PIN. 
Click ―Remember me‖ to save credentials on the computer (Figure 96). 
 
 
If the correct credentials are not entered, then an error message will pop up to require 
you to re-enter the login credentials (Figure 97). 
 
 
 
  
Figure 94: Select “Install” 
 
Figure 95: Sidebar panel 
  
						

							 
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Application: Message Inbox 
 
 Once the correct login credentials are entered, you are presented with your Inbox 
view.  
 The Inbox view displays a list of messages on the mailbox. The unheard messages 
are bold. 
 The Inbox will be automatically refreshed whenever a new message is received in 
the UM mailbox. 
 Windows Vista Sidebar has a fixed size for gadgets. As the result, only the most 
important information is shown — the sender and the button to play the message 
(Figure 98). 
 
 
 
Figure 96: Login screen on sidebar panel  Figure 97: Error message   
						

							 
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Gadgets can be detached from the Windows Vista Sidebar, in which case they have a 
much larger (but still fixed) size. To detach a gadget, right click a gadget to open a 
gadget menu where the menu item ―Detach from Sidebar‖ is available (Figure 99).  
 
 
 
 
 
 
  
Figure 98: Message Inbox  
Figure 99: Detach from Sidebar   
						

							 
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The detached gadget has a much larger size to show more information to include 
date/time and duration of the call.   
A private message is marked by a lock icon, an urgent message is marked by  
icon, and an urgent and private message is mark by  icon.  The caller name is 
displayed in place of the calling number if the caller name is available.  If no name is 
available, then the caller’s telephone number is displayed. If the caller’s telephone 
number is withheld, then ―Unknown‖ is displayed.  
A visual symbol to the left of the name indicates from which number, Home, Work
 or Mobile, the message received is displayed (Figure 100).   
 
   
 
U-verse Messaging uses a different address book and the address book symbols are not 
displayed, but the private and urgent symbols are displayed (Figure 101). 
 
 
 
 
 
Figure 100: Detached gadget with icons  
Figure 101: U-verse Messaging address book   
						

							 
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Both Unified Messaging and U-verse Messaging offer a convenient option to combine or 
integrate AT&T Wireline and wireless messages into a single mailbox.  For integrated 
mailboxes, additional icons are added to indicate for which phone number was called.  
Icon  indicates a message was left for the landline number, while icon  indicates a 
message was left for the wireless number.  Integrated mailbox called phone icons (to 
landline, to wireless) are located to left of time of call (Figure 102). 
 
 
 
 
 
 
 
Hovering the mouse or placing the cursor over a message displays the called number. 
 
 
 
 
Figure 102: Integrated mailbox called phone icons   
						

							 
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To ―dock‖ the gadget back to the Sidebar, right click the gadget again to bring up the 
menu and select ―Attach to Sidebar‖ (Figure 103). 
 
 
 
Play a message by clicking the arrow button on the left side of a message (Figure 104). 
 
 
 
 
After selecting a Voicemail message to listen to, you can: 
 Pause and stop playing 
 Skip forward and backward within a message. The playback slider indicates progress 
through the message, and you can click on the slider to select a point in the 
message. 
 Delete a message by clicking the ―Delete‖ button while the message is being played, 
or after the message has been played (Figure 105).  
 Clicking the trash icon will display deleted messages which can then be permanently 
deleted or restored to the inbox (Figure 106). 
 
Figure 103: Dock the gadget to the sidebar 
Figure 104: Playing a message