AT&T Voicemail Viewer User Guide

							 
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Message Notification and Message Count 
 
When a new message is received, the ―AT&T Voicemail Viewer‖ app will automatically 
receive a notification. A star in a red circle will appear on the app icon to indicate new 
message(s). When the track pad/trackball is over the app icon, the number of new 
messages is displayed in parentheses preceding the app name such as ―(1) AT&T 
Voicemail Viewer‖. You are also notified by the wireless phone’s Message Waiting 
Indicator — a flashing red light on the device. Once the Inbox has been accessed, the 
new message symbol (i.e., the star in a red circle) will go away, but the number of 
unheard messages will still be displayed in parentheses (Figures 48 and 49). 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
  
Figure 48: One new message 
 
Figure 49: No new messages, but one unheard message 
  
						

							 
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Application: Launch 
 
When you launch the app for the first time, you need to go through a few setup steps.  
 
1. Select the ―AT&T Voicemail Viewer‖ app from BlackBerry’s Home screen to start the 
application.  
2. You will be presented the End User License Agreement screen. Review the 
agreement and click ―Accept‖ button to continue (Figure 50).  
3. You will see a pop-up notification that says you may incur data airtime charges. Click 
the ―OK‖ button to continue (Figure 51). 
4. You will see a final pop-up notification that says you need to configure your mailbox 
details. Click ―OK‖ to continue (Figure 52).  
 
 
   
 
 
 
  
Figure 50: Accept End User License Agreement 
 
Figure 51: Data airtime charges 
 
Figure 52: Configure mailbox details  
						

							 
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Configure Mailbox Access 
 
After you go through the initial launching screens, you will be taken to a screen to 
configure the app to access your home phone voice mailbox or mailboxes.   
 
1. To set up access to your mailbox, click ―Add mailbox‖ (Figure 53). 
2. On the ―Add mailbox‖ screen, enter a mailbox name and the mailbox number. You 
choose the mailbox name, and it is only used as a reference name for this app 
(Figure 54). 
3. Press the Escape key (right of track pad/trackball) and then select ―Save‖ (Figure 
55). 
4. Enter the mailbox PIN, and click ―OK‖. The process of configuring mailbox is 
complete (Figure 56). 
5. Press the Escape key again, and you are presented with the AT&T Voicemail Viewer 
Inbox (Figure 57). 
6. If the correct credentials are not entered, then an error message will pop up. Press 
―OK‖ and you will be presented with the enter PIN screen again to re-enter the PIN 
(Figure 58).  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
						

							 
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Figure 53: Add mailbox 
 
Figure 54: Enter mailbox name and number 
 
Figure 55: Save changes 
 
Figure 56: Enter the mailbox PIN and click “OK” 
 
Figure 57: AT&T Voicemail Viewer Inbox 
 
Figure 58: Login failed 
  
						

							 
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Configure Multiple Mailboxes  
 
The BlackBerry app is capable of configuring multiple mailboxes, including sub-
mailboxes.  
 
To configure additional mailboxes or sub-mailboxes: 
1. On the Inbox view, highlight the mailbox name on the top right corner (Figure 59). 
2. Press the Menu key (left of track pad/trackball) and select ―Options‖ (Figure 60). 
3. You will be presented with the add mailbox screen again. You can then select ―Add 
mailbox‖ to configure additional mailbox access (Figure 61).  
a. To configure a sub-mailbox, enter the sub-mailbox number as 2105554444-x, 
where 2105554444 is the main mailbox number and x can be 1, 2, etc. 
 
Below is an example of a Voicemail Viewer account with two mailboxes configured. One 
is labeled ―mycvm‖ and the other is labeled ―test‖ (Figure 62). 
 
   
 
 
 
   
 
Figure 59: Highlight the mailbox name 
 
Figure 60: Options 
 
Figure 61: Add mailbox 
 
Figure 62: Multiple Mailboxes configured 
  
						

							 
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Functionality Summary 
 
The following functions are available with the app: 
 
 Play or listen to messages 
 Delete messages 
 Make a call to sender 
 Mark a message as Unheard or Heard. The function toggles between ―Mark as 
unheard‖ and ―Mark as heard.‖ 
 Forward a message as email. (Note that private messages cannot be forwarded.) 
 Save caller information into device’s Contact 
The Inbox view displays a list of messages in the mailbox. The icon is orange and the 
sender is bold for unheard messages. The currently selected mailbox is indicated at the 
top right corner of the screen. 
 
The number in parentheses indicates the number of unheard messages (Figure 63).  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Figure 63: Number of unheard messages 
  
						

							 
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A private message is marked by a key icon, and an urgent message is marked by an ―!‖ 
icon (Figure 64). 
 
 
 
 
 
If multiple mailboxes are configured, a drop-down list is available that allows mailbox 
selection. Pressing the track pad/trackball, while the mailbox is highlighted, will bring up 
the drop-down list. All configured mailboxes will be shown. You can highlight the desired 
mailbox and then press the track pad/trackball to go to that mailbox (Figure 65). 
 
 
 
 
 
 
 
 
 
 
 
 
 
Figure 64: Private messages 
 
Figure 65: Configured mailboxes 
  
						

							 
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You can play a message by highlighting the message and then pressing the track 
pad/trackball, or by tapping the message on a device equipped with a touchscreen 
(Figure 66).  
  
 
 
 
You can pause, stop, forward play or backward play the message (Figure 67). 
 
 
 
 
 
 
 
 
 
 
 
Figure 66: Play a message 
 
Figure 67: Pause, Stop, Forward or Play back message 
  
						

							 
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To access other functions while a message is highlighted, press the Menu key on 
BlackBerry device to bring up an item-specific menu. The items on this menu can be 
slightly different depending on the nature of the message. The following figures show 
some examples of the menu. 
 
Below reflects the menu of a message that has already been heard, and the caller is in 
the device’s address book. Notice the ―Mark unheard‖ is available, but not the ―Add 
contact‖ function (Figure 68).  
 
 
 
 
 
Below reflects the menu on a message that has not been heard and the caller is not in 
the device’s address book. Notice the ―Mark heard‖ and the ―Add contact‖ functions are 
available (Figure 69).  
 
 
 
 
 
 
 
Figure 68: Message menu for a heard message 
 
Figure 69: Message menu for an unheard message 
  
						

							 
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If a message is marked as private, all forwarding and callback functions are not 
permitted and hence not available on the menu (Figure 70). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Figure 70: Message menu for private messages