AT&T Voicemail Viewer User Guide

 
 
 
  
 
  
AT&T Voicemail Viewer 
User Guide  

 
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Contents 
 
iPhone® ............................................................................................................... 4 
Requirements.................................................................................................... 4 
Installation ....................................................................................................... 4 
Message Notification and Message Count .............................................................. 6 
Application...

 
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Installation ..................................................................................................... 42 
Application ...................................................................................................... 44 
Login  ......................................................................................................... 44 
Message Inbox ............................................................................................. 45 
Gadget Menu Options...

 
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iPhone® Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T U-
verse MessagingSM mailbox. 
 
AT&T Voicemail Viewer is available for the following devices: 
 
 iPhone 4S (iOS 5.0+) 
 iPhone 4 (iOS 4.0+) 
 iPhone 3GS (iOS 3.1+) 
 iPhone 3G (iOS 3.1+) 
 iPad® (iOS 3.2+) 
...

 
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Figure 1: App Store  Figure 2: Search Figure 3: Search “AT&T Voicemail Viewer” 
 
Figure 4: Voicemail Viewer Home and Work Application 
Figure 5: App Summary Screen Figure 6: VM Viewer App   

 
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Message Notification and Message Count 
 
When the application is installed on the device the first time, a pop-up screen will ask to 
enable push notification. Click ―OK‖ to enable notification (Figure 7).  
 
Please note that sometimes in order for this new notification to take effect, you 
may need to power down the device and power it back on again. 
 
 
 
 
To check if the notification is enabled: 
1. Tap the ―Settings‖ icon on the device (Figure 8) and then tap ―Notifications‖...

 
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    Figure 10: Voicemail Viewer 
 
 
 
 
  
Figure 8: Settings Icon  
Figure 11: Sounds & Badges Figure 12: Message count  
Figure 9: Settings Screen 
  

 
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Application: Login 
 
When you access the app for the first time, you will be presented with the login screen 
that asks for the home phone number and PIN. Enter the home phone number and PIN 
and tap ―Log in‖ (Figure 13). If the login credentials are authenticated, you will be 
logged in and presented with your Inbox (Figure 14).    
 
If your voice mailbox has sub-mailboxes configured, a ―Select mailbox‖ screen that lists 
the main mailbox and all sub-mailboxes will be presented...

 
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Figure 13: Login Screen Figure 14: Inbox  Figure 15: Select Mailbox  
Figure 16: Mailbox not set up Error Message  
Figure 17: Login Failed Error Message