AT&T Voicemail Viewer User Guide

 
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Application: Functionality Summary 
 
The following functions are available with the app: 
 Play or listen to messages 
 Delete messages 
 Make a call back to a caller 
 Mark a message as Unread or Read. The function toggles between ―Mark as Unread‖ 
and ―Mark as Read.‖ 
 Forward a message as email. (Note that private messages cannot be forwarded.) 
 Save caller information into device’s address book 
 
The Inbox view displays a list of messages on the mailbox (Figure 18). The...

 
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By tapping on a message to highlight it, you can call the caller by tapping the ―Call 
Back‖ button and delete a message by tapping the ―Delete‖ button (Figure 22).  All 
deleted messages will go into the ―Trash‖ folder. You have the ability to go into the 
―Trash‖ folder to either restore a deleted message or permanently delete it (Figure 23). 
 
 
          
 
 
To access other functions, tap the blue arrow icon on the right side of a message to get 
to the ―Info‖ screen (Figure...

 
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Figure 24: Tap to Access Other Functions  
Figure 25: “Mark as Unread” function Figure 26: “Mark as Read” function 
Figure 27: “Forward as Email” function 
Figure 28: Voicemail message is attached as a .wav file  
Figure 29: Save caller information into address book    

 
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Application: Settings 
You can access settings by tapping the setting icon at the right bottom of the screen 
(Figure 30).   
 
  
 
 
The ―Save PIN‖ setting can be toggled between ―ON‖ and ―OFF‖ (Figures 31 & 32).  
 
   
 
 
Figure 30: Setting Icon 
Figure 31: Save PIN set to “ON” 
Figure 32: Save PIN set to “OFF”  

 
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The number of messages saved on the device can also be set. The default setting value 
is 20 (Figures 33 & 34). 
 
   
 
 
 
You can switch to access a different mailbox by tapping the ―Reset‖ button on the 
―Settings‖ screen. When tapping ―Reset,‖ you will be presented with a pop-up message 
(Figure 35). By selecting ―OK‖, you will be presented with a login screen where you can 
enter a different mailbox number to log in (Figure 36). 
 
   
 
 
Figure 36: Login Screen  
Figure...

 
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BlackBerry® Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T U-
verse MessagingSM mailbox.  The app will be hosted on the RIM App World.  You must 
have App World app loaded on your device. 
 
The AT&T Voicemail Viewer application is available for at least the following...

 
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The steps for downloading the BlackBerry Voicemail Viewer:  
1. Click the track pad/trackball or tap the touchscreen (if device is equipped with a 
touchscreen) to start the BlackBerry App World™ app (Figure 37).  If not already on 
your device, BlackBerry App World is available at no charge. Simply download it from 
your BlackBerry® smartphone or computer and get started (Figures 38 A and B).  
2. Roll the track pad/trackball to highlight ―Search‖ and click it to bring up the...

 
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Figure 37: App World app 
Figure 38A & B: App World is loaded  
 
Figure 39: Select “Search” 
  

 
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Figure 40A and B: “AT&T Voicemail Viewer” app is located 
 
Figure 41: App Loading 
 
Figure 42: Create BlackBerry ID Figure 43: ID Sign-in  

 
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Figure 44: App is downloading 
 
Figure 45: App is installing  
 
Figure 46: Reboot 
 
Figure 47 A and B: AT&T Voicemail Viewer is now installed on the device