AT&T Voicemail Viewer User Guide

 
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Settings 
 
There are a number of setting options that you can change. They are listed below: 
 
Use SD card Whether to use the SD card (if present) for VM messages.   
The value can be set as: 
 Yes 
 No 
Default is set as Yes. 
Auto refresh Whether to automatically refresh the message.   
The value can be set as: 
 Yes 
 No 
 Not when roaming 
 
Default is set as Yes.  
Confirm on 
delete 
Whether to display a confirmation dialog box before deleting a 
message. The value can be...

 
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The setting options listed on the previous page are accessible below the ―Add mailbox‖ 
button on initial setup mailbox screen (Figure 71).   
 
 
 
 
You can also access those options later by bringing up the menu and selecting the 
―Options‖ item while in the Inbox view (Figure 72). 
 
 
 
 
  
Figure 71: Add mailbox function 
 
Figure 72: Inbox view, select “Options” 
  

 
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To change the value of those options: 
 
1. Highlight the value and then press the track pad/trackball to bring up a drop-down 
list. Roll the track pad/trackball to desired value and press it (Figure 73).  
2. Press Escape key, and click ―Save‖ on the confirmation screen (Figure 74). 
 
See references below 
 
   
 
 
 
 
 
  
Figure 73: Highlight “Value” 
 
Figure 74: Confirmation screen 
  

 
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iGoogle Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T U-
verse MessagingSM mailbox. 
 
Adobe® Flash® Player is required for message playback. If you do not have Flash, go to 
http://get.adobe.com/flashplayer/ to install the software on your computer. 
 
The following...

 
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Application: Login 
 
Once Voicemail Viewer is installed on the iGoogle page, you are presented with the login 
screen. Log in with your AT&T Unified MessagingSM AT&T U-verse VoiceSM phone number 
and voice mailbox PIN. Click the ―Remember me on this computer‖ which saves your 
credentials on the computer (Figure 77). 
 
If the correct credentials are not entered, then an error message will pop up to require 
you to re-enter the login credentials (Figure 78)....

 
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Application: Message Inbox 
 
Once the correct login credentials are entered, you are presented with your Inbox view.  
 
The inbox view displays a list of messages in the mailbox. The unread (or unheard) 
messages are bold. The Inbox will be automatically refreshed whenever a new message 
is received in the UM mailbox. 
 
Play a message by clicking the arrow button on the left side of a message (Figure 79). 
 
 
 
 
 
 
 
 
 
Figure 77: Login Screen  
Figure 78: Error...

 
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You can pause and stop playing as well as skip forward and backward within a message. 
The playback slider indicates progress through the message, and you can click on the 
slider to select a point in the message to play from. You can also delete a message by 
clicking the ―Delete‖ button while the message is being played or after the message has 
been played (Figure 80).  
 
 
 
 
 
Clicking the trash icon will display deleted messages, which can then be permanently 
deleted or...

 
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A private message is marked by a lock icon, an urgent message is marked by  
icon, and an urgent and private message is mark by  icon.  The caller name is 
displayed in place of the calling number if the caller name is available.  If no name is 
available, then the caller’s telephone number is displayed. If the caller’s telephone is 
withheld, then ―Unknown‖ is displayed.  A visual symbol to the left of the name indicates 
from which number, Home, Work or Mobile, the message...

 
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If a mailbox is full or near full, a warning message will appear (Figure 84). Clicking on 
the warning message will bring up a pop-up message (Figure 85). 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Figure 84: Mailbox full warning 
Figure 85: Mailbox Quota information pop-up message  

 
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When the gadget window is expanded, more information such as time of call and 
duration of call are shown (Figures 86 and 87). 
 
  
 
 Both Unified Messaging and U-verse Messaging offer a convenient option to combine 
or integrate AT&T Wireline and wireless messages into a single mailbox.  For 
integrated mailboxes, additional icons are added to indicate which phone number 
was called (Figure 88).  Icon  indicates a message was left for the landline 
number, while icon...