ATT Merlin Classic Mail Mailbox Issue 1 Users Guide

							Figure 5B: Line
numbering for Merlin
1030/3070 Attendant
telephones
If the caller wants to leave a message for someone
else, continue with steps 6 through 8.
6. Enter the intercom or mailbox
number of the destination party.
CLASSIC MAIL System Mailbox User Guide 
						

							7. If you know the destination party is
not available, or if you want to place
the calling party directly into the mailbox
without ringing the intercom
press#
8. Hang up.
Merlin 1030/3070 Transfer Procedures for Non-
Attendants
If you have a Merlin 1030/3070 system and your tele-
phone has “line pool” keys, you will not be able to transfer
callers into the CLASSIC MAIL system using the previ-
ously described procedure because you will not know the
line number of the outside line to transfer. In this case, we
recommend that you either:
lTransfer the caller back to the attendant and
ask the attendant to transfer the caller to the
CLASSIC MAIL system.
Chapter 5: Transferring Calls Into the CLASSIC MAIL System57 
						

							lTell the caller that you will transfer them to
the CLASSIC MAIL system. Transfer the caller
to intercom 11 and hang up.
The CLASSIC MAIL system will prompt the
caller to enter the intercom number of the
party they want to reach. After they enter it,
the CLASSIC MAIL system will transfer them.
You will not be able to dial the desired inter-
com number for them because your Merlin
telephone does not generate Touch Tone
signals during intercom calls. These Touch
Tone signals are required to dial into CLASSIC
MAIL system. As a courtesy to the caller, it’s a
good idea to tell them in advance the intercom
number of their desired party. Note that this
procedure will not work for calls arriving on
lines that have been identified to the CLASSIC
MAIL system as being “out of service.”
CLASSIC MAIL System Mailbox User Guide