ATT Merlin Classic Mail Mailbox Issue 1 Users Guide

							Copyright © 1993AT&T 585-321-114
All Rights ReservedIssue 1
June 1994
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference when equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if no
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at their own expense.
Security
As a customer of new telecommunications equipment, you should be aware of the significant and growing problem of
theft of long distance services by third parties, known commonly as “toll fraud.” It is particularly important that you
understand and take appropriate steps to deal with this crime because under applicable tariffs, you will be responsible for
payment of associated toll charges. AT&T cannot be responsible for such charges and will not make any allowance or give
any credit resulting from toll fraud.
Toll fraud can occur despite the preventative efforts of network providers and equipment manufacturers. Toll fraud is a
potential risk for any customer with telecommunications equipment having one or more of the following features: (1)
remote access, (2) automated attendant, (3) voice mail, (4) remote administration and maintenance, and (5) call forward-
ing (remote). This is not a product or design defect, but a risk associated with equipment having one or more of the
features described above. If your new telecommunications equipment possesses any of these features, please consult the
relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or
contact your AT&T dealer for further details.
Trademarks
MERLIN is a registered trademark of American Telephone & Telegraph Corporation. CLASSIC MAIL is a trademark of
American Telephone & Telegraph Corporation.
Warranty
AT&T provides limited warranty to this product. Refer to the “AT&T Limited Warranty and Limitation of Liability” in
Appendix E of the CLASSIC MAIL System Reference Guide.
Ordering Information
The order number for this book is 585-321-101. To order additional books, call 1-800-432-6600 in the U. S., 1-800-255-
1242 in Canada, and from other countries, call 1-317-322-6646 or send Fax to 1-317-322-6699.
Support Telephone Numbers
In the U. S., AT&T provides a toll-free customer helpline 24 hours a day. In the U. S., call the AT&T Helpline at 1-800-628-
2888 or your Authorized Dealer if you need assistance when installing, programming, or using your system.
For assistance outside the U. S., contact your local AT&T authorized representative. 
						

							Table of Contents
Preface5
1. Before you Begin
Know Your Phone
Commonly Used Keys
Know Your Mailbox
Getting Into the CLASSIC MAIL System
7
7
10
10
12
2. Your Mailbox
First-Time Use
Recording a Greeting
Switching a Greeting
15
15
19
21
3. Your Messages
Letting CLASSIC MAIL Answer Your Calls
Knowing when You Have Messages
Listening to Your Messages
23
23
23
26
iii 
						

							Handling your Messages
Deleting and Undeleting a Message
Replying to a Message
Forwarding a Copy of a Message
Listening to Envelope Information
Sending a Message
Special Delivery Options
Group Lists28
29
30
32
33
34
35
36
4. Off-Site Message Alert
How Off-Site Message Alert Works
Setting Up Off-Site Alert to a Phone
Setting Up Off-Site Message Alert to a Pager
Turning Off-Site Message Alert On or Off
Setting the Number of Attempts
Determining How Often Youre Alerted
Reviewing the Settings for Off-Site Message Alert
39
39
44
45
46
47
48
49
5. Transferring Calls Into the CLASSIC MAIL System
Transferring Outside Callers
Merlin 1030/3070 Transfer Procedures for Attendants
Merlin 1030/3070 Transfer Procedures for Non-Attendants
51
51
54
57
iv 
						

							Preface
To streamline your telephone communication, your
company has just installed a new round-the-clock voice
messaging system, the CLASSIC MAIL™ Voice Messaging
System. When you can’t take calls, the CLASSIC MAIL
system answers your phone and stores messages in your
personal mailbox. You can check your messages when-
ever and from wherever you like. And, if you are tempo-
rarily out of your office, you can have the CLASSIC MAIL
system notify you at a phone or pager number each time
a new message arrives.
This booklet contains instructions for using the CLASSIC
MAIL system features. It includes the following chapters:
lChapter 1, “Before You Begin,” discusses what
you need to know to get started using the
CLASSIC MAIL system.
Preface
5 
						

							lChapter 2, “Your Mailbox” discusses how to
open and initialize your “voice mailbox. ”
lChapter 3, “Your Messages” discusses how to
listen to your messages.
lChapter 4, “Off-Site Message Alert” discusses
how to use the CLASSIC MAIL system to alert
you that you have messages even when you
are out of the office.
lChapter 5, “Transferring Calls into the CLASSIC
MAIL System” discusses how to transfer outside
callers into the CLASSIC MAIL system.
Instructions on how to install the CLASSIC MAIL system
are contained in a separate document, the 
CLASSIC MAIL
System Reference Guide.
CLASSIC MAIL System Mailbox User Guide 
						

							Before
You
Begin 
						

							1. Before You Begin
You probably already have many of the skills necessary to
use the CLASSIC MAIL System.
Know Your Phone
Using the CLASSIC MAIL system is a simple matter of using
a touch-tone phone. You press various keys to gain access
to your mailbox, use its functions, and move around in the
system.
Before you use your mailbox, you should know that an
operator or receptionist is called an attendant and a phone
extension is called an intercom.
Chapter 1: Before You Begin7 
						

							Figure 1A: Typical
Merlin telephones.
You should also know how to perform these basic phone
operations:
lAnswer an outside call
lCall another intercom
lTransfer an outside call
Your phone should resemble one of the phones in Figure
1A. The number and types of buttons will vary depending
upon the model of phone system and the types of phone
sets you have. There should be voice mail labels on the
buttons similar to the one shown in Figure 1B for lines
that are assigned to the CLASSIC MAIL system.
CLASSIC MAIL System Mailbox User Guide