ATT Merlin Classic Mail Mailbox Issue 1 Users Guide

							Figure 3A.- Dial pad
menu of touch tone
commands
Handling Your Messages
If you hangup after listening to a message, the CLASSIC
MAIL system automatically saves the message for you as
an old message.
While listening to a message, you have several options.
The dial-pad menu in Figure 3A lists these options.
CLASSIC MAIL System Mailbox User Guide 
						

							Deleting and Undeleting Messages
You can delete a message by “marking it for deletion” and
then hanging up. Prior to hanging up you can “undelete”
any message accidentally marked for deletion.
To delete a message:
1.
2.
Listen to a message.
To mark the message for deletionpress3
Hear confirmation.
To undelete a message:
1. While listening to messagespress
2. To undelete a message just deletedpress
Hear confirmation.
If the CLASSIC MAIL system tells you that your mailbox
is getting full, you should start deleting your messages.
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Chapter 3: Your Messages
29 
						

							Replying to a Message
If you receive a message from other mailbox owners, you
can reply directly with a call to their intercoms (if the owner
has an intercom number) or reply with a message to their
mailbox.
To call the sender’s intercom:
1. Listen to the message.
2. To replypress4
3 To call the senderpress1
You’ll be transferred to the sender’s intercom. If the
sender does not answer, you can leave a message.
Note: To reply directly to the sender’s intercom, you must be listening
to your messages from an outside telephone, and it is required that the
sender sent you the message from their mailbox by using the “send
message” feature.
CLASSIC MAIL System Mailbox User Guide 
						

							Any message you leave when you’re replying to a message
can be marked as urgent or certified or both urgent and
certified.
To reply directly to the sender’s mailbox:
1.
2.
3.
4.
Listen to the message.
To reply
To reply with a message
OR to cancel
Record your message at the tone and
press
press
press
press4
2
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Note: To reply directly to the sender’s mailbox requires that the sender
sent you the message from their mailbox by using the “send message”
feature.
Chapter 3: Your Messages31 
						

							Forwarding a Copy of a Message
You can forward a copy of a message. The person who
receives the message can then save it, delete it, or respond
to it. You can mark a message you’re forwarding as either
urgent or certified, or as both.
To forward a copy of a message:
1.
2.
3.
4.
5.
Listen to a message.
To forward the message
Record an introduction
To accept the recording
Enter a destination mailbox or group
list number (801 to 805).
Hear confirmation.
press
press
press
5
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CLASSIC MAIL System Mailbox User Guide 
						

							6. To accept#
OR to cancelQ
Hear confirmation.
Listening to Envelope Information
press
press
Messages are “enclosed in envelopes.” Envelopes include
information that tells you when the message was sent and
(if the message was sent from another mailbox) by whom.
To listen to a message envelope:
1.Listen to a message.
2. To hear envelope informationpress6
Chapter 3: Your Messages
33 
						

							Sending a Message
To send a message from your mailbox:
1.
2.
3.
4.
5.
6.
Open your mailbox.
To send a message
Record your message at the tone and
OR to continue the recording
To accept the recording
Enter the destination mailbox or
group list number (801 to 805).
OR to use the company directory
Hear confirmation.
To send the message
OR to mark the message urgent
press
press
press
press
press
press
press
2
#
2
#
#
#
1
CLASSIC MAIL System Mailbox User Guide 
						

							OR to send the message bypress
certified delivery
2
OR for both urgent and certified optionspress3
OR to cancelQ
A confirmation plays.press
Special Delivery Options
The messages that callers leave in your mailbox maybe
marked with the “special delivery” options of urgent or
certified (or both urgent and certified). An urgent message
is preceded by the prompt “urgent message” when you
listen to it. When you listen to a certified message, a
“receipt” is sent back to the mailbox owner who sent you
the message. For example: Mary Franklin has listened to
the following message at 2:00 p.m., December 13.” The
receipt is followed by a playback of the message that was
sent. (You can fast forward through this playback as well
as any other message. See the dial-pad menu shown in
Figure 3A.)
Chapter 3: Your Messages35 
						

							Group Lists
To send a message to a group, you first have to create a
group list. A group list can be as big as all the mailboxes
in your system (this group list is already setup for you by
the CLASSIC MAIL system) or as few as two. When you
create a group list, you assign and record a name such as
“Managers” and the system assigns a number from 802 to
805 (801 is automatically and permanently assigned to
the all-mailboxes group list) to the list. Then you “enroll”
the mailbox number of everyone you want included.
When have finished creating the list, you can review the
list.
To create and review a group list:
1. Open your mailbox.
2. To change mailbox settings
press3
CLASSIC MAIL System Mailbox User Guide 
						

							3.
4.
5.
6.
7.
8.
9.
10.
For group lists
Hear an informational message.
(If group lists already exist,
you’ll hear their names and numbers).
To create a group list
Record a name for the list at the tone.
To hear confirmationpress
Enter the mailbox number.
OR to use the company directory
press
Hear confirmation.
Repeat steps 6 and 7 until all the mailboxes you want
to enroll are included.
To endpress
To review the listpresspress
press
3
1
#
#
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Chapter 3: Your Messages
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