ATT Merlin Classic Mail Mailbox Issue 1 Users Guide

							It’s a good idea to write down the sequence of keys corre-
sponding to your last name prior to entering these digits.
After you complete the spelling, you will hear a spelling
confirmation message and a message telling you about
any messages in your mailbox.
Note: Because Q and Z don‘t appear on the dial pad, they require a
special combination of key presses. See table 2A.
Recording a Greeting
Until you record your own greetings, callers leaving
messages in your mailbox will hear your recorded name
and the CLASSIC MAIL system’s instructions for leaving
a message.
You can record two of your own custom greetings and
change either of them when ever you like. Having two
greetings (primary and alternate) is useful because you can
use one for everyday business and another, for example,
Chapter 2: Your Mailbox19 
						

							for those times when you’re away from the office (“I’m not
in today but please leave a message and I’ll be alerted and
return your call immediately”) 
or out of town (“I’m out of
town until Wednesday, but if you leave a message, I’ll get back
to you when I retum. Or dial 0 and ask our attendant to connect
you to Sue Redford who can help you with your order”).
The CLASSIC MAIL system allows callers to “mark” their
messages urgent. Urgent messages will be delivered to you
before other messages. To use this feature, you might
want to add a sentence to your greeting such as, “If this
message is urgent, press pound afier you record your message,
and press three to mark it urgent. ”
To record a greeting:
1.
2.
3.
Open your mailbox.
To change mailbox optionspress
A message about the status of your mailbox and
instructions about recording a greeting plays.
To record a mailbox greeting
press
3
1
CLASSIC MAIL System Mailbox User Guide 
						

							4.
5.
6.
7.
To record a primary greeting
OR to record an alternate greeting
Record your greeting at the tone.
To end the recording
OR to start over
To listen to the confirmationpress
press1
2
press
press#
Q
press#
The greeting is now installed.
Each greeting can be up to three minutes long.
Switching a Greeting
To switch a greeting from alternate or primary:
1. Open your mailbox.
2. To change mailbox options
press3
Chapter 2: Your Mailbox
21 
						

							If the alternate greeting is in operation, the CLASSIC
MAIL system instructs you:
3. To record mailbox greeting(s)press
4. To switch the greeting that is
currently in usepress
A confirmation message plays.
1
3
CLASSIC MAIL System Mailbox User Guide 
						

							Your
Messages 
						

							I
3. Your Messages
Letting the CLASSIC MAIL System
Answer Your Calls
The CLASSIC MAIL system will answer your incoming
calls if you do not. If the CLASSIC MAIL system answers,
callers will be greeted and instructed to leave a message.
Knowing When You Have Messages
Anytime you have a new message, the CLASSIC MAIL
system attempts to let you know. The CLASSIC MAIL
system’s normal method of message alert is to call you on
your intercom line and announce that anew message has
arrived. The CLASSIC MAIL system will continue these
attempts until you have either listened to the complete
message or deleted it.
Chapter 3: Your Messages23 
						

							The CLASSIC MAIL system allows you to turn this feature
off or on, and to set the time interval between alert
attempts. You must have your telephone’s Intercom Voice
Announcement feature turned on in order to make this
feature work.
To turn message waiting alert off/on:
1.
2.
3.
4.
Open your mailbox.
A status message plays.
To change your mailbox optionspress
To setup message waiting alertpress
To turn message waiting alert off/onpress
3
5
1
To change the message waiting alert interval:
1.Open your mailbox.
A status message plays.
CLASSIC MAIL System Mailbox User Guide 
						

							2. To change your mailbox optionspress
3. To setup message waiting alertpress
4. To change the message waiting alert
intervalpress
5. Enter an interval number between five
and two-hundred fifty-five minutes.
You can also set up an off-site message alert. If you do, the
CLASSIC MAIL system will call you at an outside phone
number, or pager when a new message arrives. See Chap-
ter 4.
The CLASSIC MAIL system can also light the message
waiting light on your telephone, or a light on a message
waiting panel whenever you have new messages. See the
CLASSIC MAIL System Reference Guide for instructions.
3
5
2
Chapter 3: Your Messages
25 
						

							Listening to Your Messages
When you listen to your messages, you’ll hear them in
this order:
1. Urgent messages
2. New messages and certified receipts
3. Previously heard messages
Urgent messages and certified receipts are discussed later
in the section “Special Delivery Options. ”
To listen to your messages:
1. Open your mailbox.
Hear a status message.
2. To hear the first messagepress1
CLASSIC MAIL System Mailbox User Guide 
						

							If the message is urgent, hear a prompt. If a certified
message that you sent has been received, hear a receipt.
3. To hear the next messagepress2
After listening to your messages, if you want the CLASSIC
MAIL system to hang up:
4. Return to the top–level menupressQ
A message telling you to enter your mailbox
number and password plays.
5. To make the CLASSIC MAIL system
disconnect
press#
Chapter 3: Your Messages27