ATT Merlin Classic Mail Mailbox Issue 1 Users Guide

							No matter how many additional buttons your phone has,
the dial pad and the numbered keys you press to make a
call are the same on any phone. You’ll use the dial pad
extensively for voice messaging, so you should be familiar
with the star the 
pound keys and with the term enter,
which simply means “press a key or keys. ”
Figure 1B. Voice mail
Iables
Figure 1C: Kevs used
for CLASSIC MAIL
voice messaging
functions
Star KeyPound Key
Chapter 1: Before You Begin
9 
						

							Commonly Used Keys
There are certain keys on the dial pad that have a consistent
use no matter what you’re doing with voice messaging:
**
Returns you to the top-level menu
0Transfers you to attendant
#Accepts an entry OR gives access to company directory
*Backs up to previous step or cancels an action
Note: If you have a Merlin Plus, a Merlin 1030/3070, or a Merlin with
Feature Package 2 installed, you may have to press the pound key twice
to generate a tone. If you do not hear a tone when pressing your pound
key, try pressing it twice.
Know Your Mailbox
A voice mailbox includes:
lA personal password which allows you to open
your mailbox and check messages.
lPrimary and alternate greetings that callers
hear when they reach your mailbox.
CLASSIC MAIL System Mailbox User Guide 
						

							lYour recorded directory name which callers
hear when there is no primary or alternate
greeting, or when they use the company
directorv.
lA mailbox number which is identical to your
intercom number (if you have an intercom) or
a three-digit number beginning with 9.
Figure 1D: Elements
of your voice mail box
Chapter 1: Before You Begin11 
						

							You have been assigned either a regular mailbox or a guest
mailbox. If your mailbox number is from 0-79, you have
a regular mailbox. If your mailbox number is from 901 to
999, you have a guest mailbox. Your mailbox is capable of
storing up to 60 minutes of recorded messages, and up to
180 seperate messages.
Getting Into the CLASSIC MAIL System
There are several ways to reach the CLASSIC MAIL system:
lSelect a CLASSIC MAIL system access line on
your Merlin telephone and dial the access code
(normally the star key). CLASSIC MAIL system
access lines are the lines labeled as shown in
Figure 1B.
lFrom an outside line, call your company and
ask the operator to transfer you to the CLAS-
SIC MAIL system.
CLASSIC MAIL System Mailbox User Guide 
						

							lFrom an outside line, call your company and
wait for the CLASSIC MAIL. system’s auto-
mated answering service to answer.
Once you gain access to the CLASSIC MAIL system, you
will be instructed to press various keys on your telephone
dial pad. These instructions will lead you through the use
of the CLASSIC MAIL system’s features. If you don’t hear
the instruction you expected, or if you’re not sure what to
do, wait and these instructions will repeat. Often these
repeated instructions will contain additional information
about using the CLASSIC MAIL system’s features.
Chapter 1: Before You Begin13 
						

							Your
Mailbox 
						

							2. Your Mailbox
First-Time Use
You must create a password the first time you open your
mailbox. You will also record your name for the company
directory. Finally, you should enter the first four letters of
your last name into the company directory so callers who
don’t know your mailbox number can still leave messages
in your mailbox.
To open and use your mailbox the first time:
1. Ask your manager for the CLASSIC MAIL system
access code and your mailbox number.
2. Dial the access code from an available CLASSIC MAIL
system line.
The top-level menu message plays.
Chapter 2: Your Mailbox15 
						

							3.
4.
5.
6.
7.
8.
Enter your mailbox number.
To enter the temporary password, press 0000.
Hear an instruction to enter your new password.
Enter a new password of four to eight digits.
When you are finished
#
Hear your password played back to you.
To accept the password#
OR to start again,
press
press
pressQ
Hear an instruction to record your name at the tone.
Record your name, then
press#
Hear a prompt requesting that you spell the first four
letters of your name.
CLASSIC MAIL System Mailbox User Guide 
						

							9. Using table 2A, enter the first four letters of your last
name exactly with two key presses per letter:
OR to re-enter your name
Hear confirmation.
10. To accept the spelling
OR to re-enter
press
press
press
Q
#
Q
A
B
C
D
E
F
G
H
I2 and 1
2 and 2
2 and 3
3 and 1
3 and 2
3 and 3
4 and 1
4 and 2
4 and 3J
K
L
M
N
O
P
Q
R5 and 1
5 and 2
5 and 3
6 and 1
6 and 2
6 and 3
7 and 1
1 and 1
7 and 2S
T
U
V
W
X
Y
Z
7 and 3
8 and 1
8 and 2
8 and 3
9 and 1
9 and 2
9 and 3
1 and 2
Table 2A:
Corresponding key
sequences for letters
The first key you press indicates the number on the key
and the second indicates a letter’s position on that key.
Chapter 2: Your Mailbox17 
						

							For example, to enter a Y, you would press 9 and then
press 3 to specify that Y is the third letter on the 9 key.
If your last name consists of fewer than four letters, you
just enter the letters needed.
For example, if John Simon wants to enter his last name
he follows these steps:
1.
2.
3.
4.
For the first letterpress7 3
CLASSIC MAIL system’s recorded voice responds “S.”
For the second letterpress4 3
CLASSIC MAIL system’s recorded voice responds “I.”
For the third letterpress6 1
CLASSIC MAIL system’s recorded voice responds “M.”
For the fourth letterpress63
CLASSIC MAIL system’s recorded voice responds “O.”
CLASSIC MAIL System Mailbox User Guide