ATT Definity G1, G3, System 75, 8410 Voice Terminal Instructions Manual

							Problem
A feature doesn’t work
as noted in this guide.
There are no feature
access codes written in
the appropriate blanks
in this guide.
Troubleshooting
Solution
1
2
3
4Reread the procedure and try again.
For many features you must lift the handset before
you can use the feature.
Check with your system manager to be sure this
feature is administered on your voice terminal.
You may have an older version System 75; thus,
some features may operate differently from the
procedures described in this guide. Check the
section below on “System 75 Version Notes” for
ways in which these features work differently.
See your system manager for a list of feature access
codes for features assigned to your voice terminal.
Then, write the codes in this guide.
Problem
There’s no dial tone.
Solution
1
2
3
4
5Check with your system manager to be sure your
voice terminal is administered correctly.
Make sure the handset and line cords at your voice
terminal are securely connected at both ends.
Press [
 Test ] . If the green light next to [ Test ] does
not go on or flashes rather than goes on steadily,
the voice terminal is not communicating with the
PBX.
Find a working voice terminal of the same type as
your own. Unplug this voice terminal from its
modular wall jack. Plug your voice terminal into
that jack and check if it gets dial tone.
If your voice terminal still does not work, plug the
working voice terminal (of the same type) into
your modular wall jack. If the working voice
terminal has dial tone, your own voice terminal is
faulty. See your system manager.
46 
						

							Problem
Solution
The telephone doesn’t
1   Make sure the ringer is turned on.
ring.2   Set the ringer volume to a higher level.
3   Place a test call from another extension to your
extension.
4   Check the line cord to make certain it is securely
connected at both ends.
5   If there is still a problem, see your system
manager.
The lights do not go on
1   Press [ Test ] to check if the voice terminal lights go
next to the buttons.
on.
2   Check the line cord to make certain it is securely
connected at both ends.
3   If there is still a problem, see your system
manager.
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently
than noted in this guide. The following list explains the slight differences in these
procedures.
Note: If you are uncertain what version of the System 75 software your business is
using, check with your system manager.
FeatureSystem 75 VersionChanges in Feature Operation
AbbreviatedIf you are usingYou can store up to 16 digits
DialingVersion 1rather than 24 digits.
If you are usingYou cannot use an Enhanced
Version 1 or 2
List.
Call ForwardingIf you are usingYou cannot forward someone
All CallsVersion 1 or 2else’s calls.
Last NumberIf you are usingYou can store up to 16 digits
DialedVersion 1rather than 24 digits.
Priority CallingIf you are usingYou cannot change a regular
Version 1 or 2call into a priority call.
47 
						

							Key Words to Know
access code  See feature access code.
activate  To begin or turn on the operation of a feature.
attendant  The person who handles incoming and outgoing calls at the main
console.
AUDIX  Audio Information Exchange, an optional voice mail and message
service which provides coverage for calls to you by recording callers’ messages and
reporting Leave Word Calling messages.
call appearance  A button used exclusively to place or receive calls. It has an
assigned extension number and is equipped with a red light and a green status light.
console permission  The authorization (from your system manager) to initiate Call
Forwarding All Calls for an extension other than your own.
coverage  Automatic redirection of calls from an unanswered voice terminal to
another voice terminal. Redirection could be to the extension of a receptionist,
secretary, coworker, AUDIX, or message center. A person who provides coverage is
a covering user.
DEFINITY Communications System Generic 1 and 3  The AT&T switch to which
you may be connected. (Your voice terminal may be connected to System 75 instead.)
Both DEFINITY Generic 1 and Generic 3 and System 75 are communications
systems which transmit and receive voice and data signals for all communications
equipment in your network.
dial pad  The 12 pushbuttons you use to dial a number and access features.
display control buttons  These buttons are labeled [
 Menu ] , [ Exit ] , [ ¬   ¬ Prev ] ,
and [
 Next ®  ® ] . [ Menu ] is used to access the first feature option menu. [ Exit ]
allows you to exit a display feature and return to Normal (call-handling) Mode.
[ ¬   ¬ 
Prev ] and [ Next ®  ® ] can be used to help you go back and forth through the feature
option screens.
enhanced list  One of the four types of Abbreviated Dialing lists; programmable
only by the system manager (and available only with System 75 Version 3 and
DEFINITY Generic 1 and Generic 3). Contains telephone numbers useful to all
system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.
extension  A dialing number of 1 to 5 digits assigned to each voice terminal
connected to your DEFINITY Generic 1 or Generic 3 or your System 75.
feature  A special function or service, such as Conference, Hold, Send All Calls, etc.
feature access code  A dial code of one, two, or three digits, which you use to
activate or cancel the operation of a feature. Check with your system manager for
the feature access codes for your system.
group list  One of the four types of Abbreviated Dialing lists; programmable by the
controller of the list or the system manager. Contains telephone numbers useful to
members of a specific group, and stores each of those numbers as a 2-digit list item.
handset  The handheld part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
48 
						

							message retriever  A person authorized by the system manager to retrieve
messages for other users.
off-hook  When the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call) or when the speakerphone is turned on.
on-hook  When the handset is left on the cradle and the speakerphone is turned off.
party  A person who places or answers a call.
personal list  One of the four types of Abbreviated Dialing lists; programmable by
the system manager or by you, the user. Contains telephone numbers of your choice,
and stores each of them as a single-digit list item.
personal list item  One of the 10 available slots on an Abbreviated Dialing personal
list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth
item.
pickup group  A group of up to 25 voice terminal users who can answer calls for
each other through the Call Pickup feature. Group members are determined by the
system manager and are usually located in the same work area or perform similar
job functions.
priority call  An important or urgent call which sends a special 3-burst ring.
program/reprogram  To use your dial pad to assign a telephone number to a
personal list item or an [
 AD xxxxx ] for Abbreviated Dialing.
reset the speakerphone  Press [
 Shift ] and then [ Speaker ] to perform an acoustic
test of the surrounding environment and adjust the speakerphone for optimal
performance. (At power-up, press the softkey below Begin to start the Reset
Speakerphone feature.)
retrieve  To collect telephone messages with the Message or Voice Message
Retrieval features. (Also, with Call Park, to resume a call from an extension other
than the one where the call was first placed or received.)
ringer  The device that produces the electronic ringing sound in your voice
terminal.
softkey features  Those features accessed with the four arrowed softkeys ( [ s ] )
and the display control buttons. A person using an 8410D (with display) can access
up to 12 softkey features.
softkeys  The four buttons below the display labeled with arrows ( [
 s ] ). These
button correspond to words on the display screen. Softkeys can be used along with
display control keys to access up to 12 features. (These features are in addition to
those features assigned to the call appearance/feature buttons on your voice
terminal.)
stored number  A telephone number which has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a feature or trunk code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored. If the number is stored on an [
 AD xxxxx ] , the
number can be accessed by simply pressing that button, and then dialing the
appropriate entry number.
49 
						

							Quick Reference Lists
Feature Access Codes
FeatureCode
ABBREVIATED DIALING
List 1
List 2
List 3
Program
CALL FORWARDING
ALL CALLS
Cancel
CALL PARK
Answer Back
FeatureCode
CALL PICKUP
LAST NUMBER DIALED
LEAVE WORD CALLING
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel 
						

							MiscellaneousAbbreviated Dialing*
DescriptionExtension
Message
Attendant
AUDIX
DescriptionCodePersonal List 1Personal List 2Personal List 3
Item
No.NameNameName
1
2
3
4
5
6
7
8
9
0
* You may have as many as 3 personal lists, and each list can
have either 5 or 10 items; see your system manager.
Trunk Codes 
						

							AT&T 555-230-763
Issue 1
January 1994Graphics © AT&T 1988