ATT Definity G1, G3, System 75, 8410 Voice Terminal Instructions Manual

							AT&T
DEFINITY® Communications System
Generic 1 and Generic 3 and System 75
8410 Voice Terminal Users Guide 
						

							NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the informations contained in
this document may be incorporated into future issues.
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Contact:AT&T Customer Information Center
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1 800 432-6600,
In Canada: 1 800 255-1242
Order:Document No. AT&T 555-230-763
Issue 1, January 1994
For more information about AT&T documents, see Business Communications
Systems Publications Catalog, 555-000-010.
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids as required
by the Federal Communications Commission (FCC). 
						

							YOUR RESPONSIBILITY FOR YOUR SYSTEMS SECURITY
You are responsible for the security of your system. AT&T does not warrant that
this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. AT&T
will not be responsible for any charges that result from such unauthorized use.
Product administration to prevent unauthorized use is your responsibility and your
system manager should read all documents provided with this product to fully
understand the features available that may reduce your risk of incurring charges.
Prepared by
©1994 AT&T
AT&T GBCS Documentation DevelopmentAll Rights Reserved
Middletown, New Jersey 07748-1998Printed in USA 
						

							Contents
Using the Display, Softkeys, and Display Control Buttons11
Entering Softkey Mode and Viewing
the Three Feature Option Screens
11
Other Softkey Features That May Be On Your Display13
Using the Softkeys to Activate a Feature14 Your 8410 Voice Terminal1
A Quick Look at the Features5
Voice Features5
Display Features and Features Used with the Softkeys8
How to Use the Features9
General Instructions9
Conventions Used in the Following Procedures10
Troubleshooting (Later in this Guide)10
Quick Reference Lists (At the Back of this Guide)10
Resetting the Speakerphone with the Softkeys
(When Powering Up the Voice Terminal)
15
Voice Feature Procedures
16
Handset and Speaker
16
Abbreviated Dialing (AD)
16
Automatic Callback
19
Bridging/Manual Exclusion
20
Call Coverage/Consult
20
Call Forwarding All Calls
21
Call Park22
Call Pickup23
Conference
23
Drop
24
Handset Volume
25
Hold
25
Intercom (Automatic/Dial)
26
Last Number Dialed
27
Leave Word Calling (LWC)
27
Message
28
Mute
29
i 
						

							Priority Calling
29
Reset Speakerphone
30
Select Ring (and Ringer Volume)
32
Send All Calls33
Speaker34
Speakerphone36
Test37
Transfer38
Display Feature Procedures39
Call Information39
Directory40
Exit (Normal)41
Inspect41
Message Retrieval
42
Normal (Exit)43
Stored Number
43
Time/Date44
Timer44
Tones and Their Meanings
45
Ringing Tones
45
Feedback Tones
45
Troubleshooting46
System 75 Version Notes47
Key Words to Know48
Quick Reference Lists
ii 
						

							Your 8410 Voice Terminal
The 8410 voice terminal is available in two models: one with a display and one
without a display. The display, along with the softkeys and display control buttons,
offers the user valuable added functionality. Both models are comprehensively
equipped so you can make the best use of the many features of the AT&T
DEFINITY® Communications System Generic 1 or Generic 3 and System 75.
Figure 1 below depicts the display-equipped model. However, both this model and
the 8410 without a display have the same button layout. Familiarize yourself with
your voice terminal, shown here and explained on the following pages.
Display
HandsetSoftkeys
Display
control
buttons
Volume control
button
10 Call appearance/
feature buttons
Transfer button
Handset jack
(on back of
voice terminal)Message light
Shift buttonLine jack (on back
of voice terminal)
Test button
Mute button
Speaker/ResetSpeaker buttonSpeakerphone/
headset adapterjack (on back of
voice terminal)
Hold/Ring
button
Drop
buttonDial pad
Conferencebutton
Figure 1. 8410D Voice Terminal (With Display)
1 
						

							Starting with the upper right corner of Figure 1 and continuing clockwise:
DisplayA 2-line by 24-character display.
SoftkeysThe four buttons located below the display and labeled
with arrows ( [
 s ] ), correspond to words on the display
screen. You can use the softkeys along with display
control keys to access up to 12 features on your voice
terminal in addition to those features administered on
the call appearance/feature buttons.
For a list of the features that can be accessed with the
softkeys, check with your system manager. For
procedures for using these softkey features, see “Using
the Display, Softkeys, and Display Control Buttons”
later in this guide.
Display control buttonsThese four buttons are labeled [ Menu ], [ Exit ],
[ ¬   ¬ 
Prev ], and [ Next ®  ® ] .
l[ Menu ] is used to enter Softkey Mode and access the
first feature option screen.
l[ Exit ] is used for exiting the Display Mode and
returning to Normal (call-handling) Mode.
[ ¬   ¬ 
Prev ] and [ Next ®  ® ] can be used to help you gol
back and forth through the feature option screens.
10 Call appearances/
feature buttons
Message light
Line jack
(on back of voice terminal)
Speakerphone/headset
adapter jack (on back of voice
terminal)
Dial pad
At least three of these 10 buttons are devoted to
incoming and outgoing calls (call appearances) and
are labeled with an extension number; the remaining
buttons access features (feature buttons) and are
labeled with a feature name. Each has a red light telling
you this is the line you are using or this is the line you
will get when you lift your handset. The green status
light next to each call appearance and feature button
tells you the line or feature is being used.
A red light which goes on steadily when a message has
been left for you.
This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”
This jack is used for connecting an external
speakerphone (such as an S101A or S201A
Speakerphone) or a headset adapter (such as a 500A
Headset Adapter) to your voice terminal. The jack is
labeled
.
The standard 12-button pad for dialing phone numbers
and accessing features. The letters “Q” and “Z” have
been added to the appropriate dial pad keys for
directory access, and the “5” button on your dial pad has
raised bars for visually-impaired users.
2 
						

							Conference buttonFor setting up conference calls. This button is labeled
[
 Conf ] .
Drop buttonFor disconnecting from a call or dropping the last party
added to a conference call.
Hold/Ring buttonA red button for putting a call on hold. By pressing
[
 Shift ] and then [ Hold ] , you can select a personalized
ring for your voice terminal from eight possible ringing
patterns.
Speaker/ResetFor accessing the built-in 2-way speakerphone. When
Spkr buttonyou press [ Shift ] and then [ Speaker ] (your voice terminal
must be on-hook, and it must be set for the
Speakerphone feature), you hear a set of tones as the
speakerphone performs an acoustic test of the
environment. When the tones stop, your speakerphone
has finished adjusting itself for optimal performance
and is ready for use.
Note: Your voice terminal can be set for either the
Speaker (listen-only) feature or the Speakerphone
(listen and talk) feature. Check with your system
manager to see how your Speaker button is to be used.
Mute buttonFor turning off the microphone associated with the
handset or the built-in speakerphone so the other person
on the call cannot hear you.
Test buttonWhen the voice terminal is initially powered up, the
green light next to [
 Test ] flashes if the link with the
PBX is not (or not yet) operational. The light changes to
steady green when the voice terminal is able to
communicate with the PBX, and then goes off after a
short period of time. After the voice terminal is powered
up, you can press [
 Test ] to test the lights and the
display on your voice terminal.
Shift buttonA blue button which can be used to access two additional
features (when [
 Shift ] is active, the red light next to the
button is on.):
lWhen used with [ Hold ] , you can select a
personalized ring from among eight available
patterns.
lWhen used with [ Speaker ] , you can perform an
acoustic test of the environment and adjust the
speakerphone to the surrounding acoustic
environment for optimal performance (for the
built-in speakerphone option only).
Handset jackThis jack is for connecting a handset to your voice
(on back of voice terminal)terminal. The jack is labeled
3 
						

							Transfer button
Volume control
buttonl
l
l
Handset
For transferring a call to another voice terminal.
For adjusting the volume of the following:
The speakerphone or speaker when a call is in
progress using the 2-way speakerphone or 1-way
speaker
The handset receiver level while a call is in progress
using the handset
The tone ringer when the speaker is off and either
the handset is inactive or the tone ringer is active
Note: When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is
restored when the speaker is turned off.
Remember: The Volume control button on your voice
terminal does not control the volume level of adjunct
equipment.
A handset is provided for placing and receiving calls.
(The handset is also known as the receiver.) In most
cases, you must lift the handset (go off-hook) or activate
the speaker or speakerphone before you can use a
feature.
4 
						

							A Quick Look at the Features
Here are brief descriptions of both voice features and display features that can be
used with the 8410 voice terminal. Each description includes what each feature does
and how you might want to use it.
Note: You will automatically have the following features on your voice terminal:
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice
features and Normal Mode/the Exit feature (labeled [
 Exit ] on the voice terminal)
among the display features. You may also be able to use the Speakerphone (and
Reset Speakerphone) or the Speaker feature. Check with your system manager to
see what other features you can use with the DEFINITY Generic 1 or Generic 3 or
System 75 switch.
Note: If you are using an 8410 voice terminal with a display, you may also be able to
use up to 12 other features accessed with the softkeys and display control buttons.
These features are in addition to the features that are administered on the call
appearance/feature buttons on your voice terminal. Check with your system
manager to see which softkey features are available to you.
Voice Features
Abbreviated Dialing (AD)  Allows you to store selected telephone numbers for quick
and easy dialing. Each number can be a complete or partial telephone number, an
extension number, or a trunk or feature access code. Abbreviated Dialing offers four
possible types of lists— personal, group, system, and enhanced, and you can have a
total of three out of the four lists. Numbers on a personal list are programmable by
you; numbers on group lists are programmable by the controller of the list; system
lists are programmable only by the system manager. Use this feature as a timesaver
for dialing frequently called, lengthy, or emergency numbers. Note: Check with
your system manager concerning what types of lists you have and how many of each
list.
Automatic Callback  Sends you a special 3-burst ring indicating a previously busy
or unanswered extension you dialed is now available. Use to avoid constant redialing
when you wish to speak to someone who is frequently busy on the telephone or in
and out of the office. Note: You can use this feature only for extensions, not for
outside numbers.
Bridging/Manual Exclusion  Permits you to answer or join in calls to someone elses
extension by pressing a bridged appearance button on your voice terminal. This
button can be any call appearance button labeled with another user’s primary
extension number, as assigned to you by your system manager. Use to assist in
handling calls for a designated coworker. Note: You can use the Manual
Exclusion feature to keep other users with whom you have a bridged call
appearance from listening in on an existing call.
5