ATT Definity G1, G3, System 75, 8410 Voice Terminal Instructions Manual

							Call Coverage/Consult  Provides automatic redirection of certain calls to your voice
terminal for answering. (Your system manager determines which calls will be sent
to you.) Use to answer calls for other extensions for whom you provide coverage.
Note: If you are a covering user, you can use the Consult feature, after answering
a coverage call, to call the principal (the person for whom you are answering calls)
for private consultation. Then, you can add the calling party to the conversation,
transfer the call to the principal, or return to the calling party.
Call Forwarding All Calls  Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away
from your voice terminal and you want your calls to be forwarded to a telephone
number of your choice.
Call Park  Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from another
voice terminal.
Call Pickup  Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can use this feature only if you and
the called party have been assigned to the same pickup group by your system
manager.
Conference  Allows you to conference up to six parties on a call (including yourself)
so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to
spontaneously include an additional party important to a conversation.
Drop  Disconnects from a call without requiring you to hang up the handset, turn
off the speakerphone, or press the switchhook. Can also be used with the Conference
feature to disconnect the last party added. Use whenever you want to continue using
the handset or speakerphone after ending a call.
Hold  Puts a call on hold until you can return to it. While a call is on hold, you can
place another call, activate another feature, answer a waiting call, or leave your
voice terminal to do another task. Use when you have a call you don’t want to drop,
but have to interrupt briefly to do something else.
Intercom (Automatic/Dial)  Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single
feature button. With Dial Intercom, you can call any member of a predetermined
group of users. (For the Dial Intercom feature, you need to know the group member’s
2- or 3-digit code.) Use to rapidly dial frequently called numbers.
Last Number Dialed  Automatically redials the last extension or outside number
you dialed. Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC)  Leaves a message for another extension to call you
back. The called party will be able to dial message service (for example, an
attendant, AUDIX®, a covering user, etc.) to retrieve a short, standard message
which gives your name and extension, the date and time you called, and the number
of times you called. Use whenever you wish to have someone call you back; it will
help cut down on repeated call attempts. This feature also allows other people in
your system to leave a message for you.
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							Message  Your Message light goes on when a caller has left a message for you. You
can then follow your system manager’s local message retrieval procedures to get your
message.
Mute  Allows you to turn off the microphone of the built-in speakerphone or the
handset. Use when you want to confer with someone in the room with you, but you
do not want the other person on the call to hear your conversation.
Priority Calling  Allows you to call an extension with a distinctive 3-burst ring to
indicate your call requires immediate attention. Use when you have important or
timely information for someone.
Reset Speakerphone  Initiates an acoustic test of the surrounding environment by
using a series of tones. When the tones stop, your speakerphone has finished
adjusting itself for optimal performance. It is now ready for use. Use whenever you
move your voice terminal to a different location (even in the same room), when the
red light next to [
 Speaker ] is fluttering, or when the display shows you a message that
the speakerphone needs to be reset. This feature is accessed by pressing [
 Shift ] and
then [
 Speaker ] or pressing the softkey below the word “Begin” on the display.
Select Ring  Allows you to choose your own personalized ringing pattern for your
voice terminal from among eight available patterns. Use to help distinguish your
incoming calls from those of other nearby voice terminals. This feature is accessed
by pressing [
 Shift ] and then [ Hold ] .
Send All Calls  Temporarily sends all your calls to the extension of a person
designated by your system manager to answer them when you cannot (perhaps a
secretary or receptionist). Use when you will be away from your desk for awhile, or
when you do not wish to be interrupted by telephone calls.
Speaker (Listen-Only)  Allows you to place calls or access other voice features
without lifting the handset. However, in order to speak to the other party, you must
use the handset. Use with feature activities that require listening only, such as on-
hook dialing, monitoring calls on hold, and group listening situations. Note: Your
voice terminal has either the Speaker (listen-only) or the Speakerphone function.
Check with the system manager to see how your voice terminal is administered.
Speakerphone  Allows you to place and answer calls or access other voice features
without lifting the handset. When you press [
 Shift ] and then [ Speaker ], the built-in
speakerphone performs a test of the surrounding acoustic environment by using a
sequence of tones. When the tones stop, your speakerphone has finished adjusting
itself for optional performance. It is now ready for use. (See “Reset Speakerphone.”)
Use the built-in speakerphone any time you prefer hands-free communication, both
speaking and listening, or for group conference situations. Note: Your voice
terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and
speak) feature. Check with your system manager to see how your voice terminal is
administered.
Test  When the voice terminal is initially powered up, the green light next to [
 Test ]
flashes if the link with the PBX is not (or not yet) operational. The light changes to
steady green when the voice terminal is able to communicate with the PBX, and then
goes off after a short period of time. After the voice terminal is powered up, you can
press [
 Test ] to test the lights and the display on your voice terminal.
Transfer  Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
7 
						

							Display Features and Features Used with the Softkeys
Note: If you are using an 8410 voice terminal with a display, you can also use up to
12 additional features accessed with the softkeys and display control buttons. Your
system manager can tell you which softkey features are available to you.
Directory  Searches for the extension of another user in your location by allowing
you to key in the user’s name with the dial pad. Use as a handy quick reference
source for extension number information.
Exit  Use [
 Exit ] to leave Display (call-handling) Mode (after using any display or
softkey feature) and return to Normal (call-handling) Mode. Once you are in Normal
Mode, you can use the display to identify current call appearance, calling/called
party, and calling/called number.
Feature Status Indication  Indicates the status of each feature accessed with the
softkeys. If the feature is active, an arrow ( 
t ) appears above the feature
abbreviation; if the arrow does not appear above the feature, the feature is off.
Inspect  Shows you call-related information for an incoming call when you are
already active on a call. Use to identify and screen new calls.
Message Retrieval  Allows you to retrieve messages left for you when your Message
light is on. Will also let you retrieve messages for other voice terminals not equipped
with a display (if you are authorized as a systemwide message retriever by your
system manager). Use to quickly and conveniently check messages, even when you
are already on a call.
Normal (see “Exit”)
Stored Number  Allows you to check the number stored on an Abbreviated Dialing
button or as an item on an Abbreviated Dialing list. Also lets you see what number
you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing
list items before placing a call or reprogramming a number, and to make sure the
Last Number Dialed feature is appropriate to use.
Time/Date  Shows you the date and time. Use as a handy calendar and clock.
Timer  Allows you to measure elapsed time. Use in order to keep track of time
spent on a call or task.
8 
						

							How to Use the Features
The procedures which appear in the sections, Voice Feature Procedures and
Display Feature Procedures, give short, step-by-step instructions for using each
feature. For your convenience, features in each section are listed alphabetically.
General Instructions
Use the following special instructions for operating your voice terminal.
lThe first time you use these procedures, you will need to customize them for
yourself by obtaining the following information from your system manager:
l
l
l
ä   Your system manager may assign call appearances or features to the 10 call
appearance/feature buttons on your voice terminal. To the right of each
feature name in this section is a box. For each feature you have on your voice
terminal or feature you can access with the softkeys (see “Note” below), mark
a [
 4 ] in the blank box as a reminder. [The Conference, Drop, Hold,
Message, Mute, Select Ring, Test, and Transfer voice features and the
Normal Mode/the Exit feature (labeled [
 Exit ] on the voice terminal) display
feature are already marked for you.] You may also be able to use the
Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with
your system manager to see what other features you can use with the
DEFINITY Generic 1 or Generic 3 or System 75 switch.
Note: If you are using an 8410 voice terminal with a display, you may also be
able to use up to 12 additional features accessed with the softkeys and display
control buttons. Check with your system manager to see which softkey
features are available on your voice terminal and then put a check in the box
beside each of those features.
ä   Any feature not appearing on a button or accessed with the display and
softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature
access code. Ask your system manager for the feature access codes for the
features you need, and then write the assigned code number in the provided
blanks in each feature procedure.
To operate a feature, you must have the handset off-hook (removed from
the cradle of the voice terminal) or the speaker or speakerphone on
unless otherwise noted.
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.
System 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions. If you are using Version 1 of 2 of
the System 75 software, you should check the section titled Troubleshooting
later in this guide before you use you use any of these four features.
9 
						

							Conventions Used in the Following Procedures
[ xxxxx ]This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red light and a green status light and is
labeled with an extension number (shown as xxxxx).
[
 Feature ] andEach of these boxes represents a button that has a
[
 Feature xxxxx ]feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number (shown as xxxxx) or a person’s name.
LWC CnLWC AutCB TimerThis rectangular box, 2 lines by 24 characters,
represents the 8410 display screen (for those sets that
have a built-in display). Like the example to the left,
the second line appearing on the display will most likely
list the features you can access with the softkeys. For
directions on using the display and softkeys, see the
section titled Using the Display, Softkeys, and
Display Control Buttons.
[handset tones]The tone that appears in brackets after a step, such as
[dial tone], indicates what you should hear from your
handset (or speakerphone) after successfully performing
that step. For a list of tones and their meanings, see the
section titled Tones and Their Meanings.
Troubleshooting (Later in this Guide)
Later in this guide you will find a short section on troubleshooting. Use the
procedures listed in that section if you have problems in using your voice terminal.
Quick Reference Lists (At the Back of this Guide)
At the back of this guide is a set of quick reference lists. Use them to record your
feature access codes and trunk codes, Abbreviated Dialing personal list items, and
message and attendant extensions. Once you have completed the lists, remove the
page from the guide (tear along the perforation), and keep the lists near your voice
terminal.
10 
						

							Using the Display, Softkeys, and
Display Control Buttons
If you are using an 8410 voice terminal equipped with a display, the following
information will help you use the display, the softkeys, and the display control
buttons.
The softkeys are the four keys labeled with arrows ( [ s ] ) located directly below the
display. The four display control buttons, labeled [
 Menu ], [ Exit ], [ ¬   ¬ Prev ],
and [
 Next ®  ® ]  are located under the softkeys. Figure 2 shows the location of the
softkeys in relation to the display above the softkeys and the display control buttons
below them.
Display
Softkeys
Display control buttons
Figure 2. The Display, Softkeys, and Display Control Buttons
Entering Softkey Mode and Viewing the Three Feature Option Screens
There are three separate feature option screens. Each of these screens allows you to
select from four different features.
You can enter Softkey Mode by pressing the display option button labeled [
 Menu ] .
The following is an example of a feature option screen.
t
LWC CnLWC AutCB Timer
The top line of each feature option screen shows you the status of each of the four
features. An arrow appears above the feature name or abbreviation if that feature is
active. If there is no arrow above the feature, the feature is not active. In the above
example, the Automatic Callback feature is active because there is an arrow above
that feature abbreviation.
Note: If the feature requires you to dial a telephone number or extension, such as
Call Forwarding, you will temporarily see the digits you are dialing, rather than the
arrow, above the feature name.
11 
						

							The second line on each feature option screen shows the features you can access. To
use any of these features, you must press the softkey below the feature name or
abbreviation. For example, on the feature option screen shown above, you can leave
a message for another extension to call you back by pressing the softkey below LWC
(the Leave Word Calling feature). If you want to cancel the message, press the
softkey below CnLWC (the Cancel Leave Word Calling feature).
To see the next set of four features, press the display control button labeled
[
 Next ®  ® ] ; to move back a screen, press the display control button labeled [ ¬   ¬ Prev ] .
Press [
 Next ®  ® ] or [ ¬   ¬ Prev ]  until the feature you want to use appears on the second
line.
The following flowchart (Figure 3) shows the default features for the three feature
option screens. These are the 12 softkey features that are available when the voice
terminal (with display) is shipped from the factory. Also, see “Other Softkey
Features That May Be On Your Display” in this section.
LWC CnLWC AutCB Timer
CFrwd CPark TmDay PCall
Cancel
LWCTimer
Prog  Pause  Mark  Wait
Leave
Word
CallingAutomatic
Callback
Call
ParkPriority
Calling
Call
ForwardingTime/
Date
ADPause
ADWait
Abbreviated
Dialing (AD)
ProgramAD
Mark
Figure 3. The Three Default Feature Option Screens
Note: An error tone (one beep) sounds when you have made a mistake in your
softkey entries.
Press [
 Exit ] at any time to exit softkey mode and return to Normal (call-handling)
Mode.
12 
						

							Other Softkey Features That May Be On Your Display
Figure 3 shows the 12 default softkey features, those features that can be accessed
with the softkeys when the voice terminal is initially installed. However, if the voice
terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager
may substitute other softkey features in their place. The following table is a list of
these alternate features and the feature abbreviation associated with each.
Abbreviation
AD
Cnslt
Count
CPkUp
Dir
Excl
HFAns
IAutoFeature
Abbreviated Dialing buttons (can be multiple buttons)
Consult
ACD Stroke Count (can be up to 10 buttons)
Call Pickup
Directory*
Manual Exclusion
Internal Auto Answer**
Automatic Intercom
Abbreviation
Feature
IDialDial Intercom
InsptInspect
LastLast Number Dialed
RngOfRinger Off
SACSend All Calls
SFuncAbbreviated Dialed Special Function
SpresAbbreviated Dialing Suppress
StatsACD Agent Statistics
StopAbbreviation Dialing Stop/Indefinite Wait
ViewStored Number
* A [ Call Display ] button should be administered, if access to System Directory is
provided. It is also desirable for [
 Next Display ] to be administered.
** This feature is available only with the DEFINITY G3v2 (and later) switch.
13 
						

							Using the Softkeys to Activate a Feature
Your display and softkeys allow you to access up to 12 switch-related features. For
example, you may want to use the Priority Calling feature to call another extension
with a distinctive 3-burst ring. You can activate this feature with the softkeys in the
following way:
To access a feature with1   Press [
 Menu ]
the softkeys (Priority
Calling is used in this
lThe display shows the initial feature option
screen:example)
LWC CnLWC  AutCB Timer
2   Press [ Next ®  ® ]
lThe display shows:
CFrwd CPark DayTm PCall
3   To use the Priority Calling feature, press the softkey
below PCall and then dial extension
Note: When the feature is activated, after the
display screen shows you the digits you are dialing,
an arrow appears above the feature, as in the
example below. If there is not an arrow above the
feature, the feature is off.
t
CFrwd CPark DayTm PCall
When the both parties hang up from the call, the
arrow above PCall (showing feature status
indication) disappears.
14 
						

							Resetting the Speakerphone with the Softkeys
(When Powering Up the Voice Terminal)
When you first power up the voice terminal, the following display appears.
PLEASE RESET SPKR.
BeginCancel
When you set the speakerphone on your voice terminal, you hear a set of tones as the
speakerphone performs an acoustic test of the environment. When the tones stop,
your speakerphone has finished adjusting itself for optimal performance and is ready
for use. For more information about the Reset Speakerphone feature, see “Reset
Speakerphone” in the section Voice Feature Procedures later in this guide.
To reset the1   Press the softkey below Begin to reset the
speakerphone (when thespeakerphone
voice terminal is first(Press the softkey below Cancel if you do not want
powered up)to reset the speakerphone at this time. However,
note that the red light next to [
 Speaker ] will continue
to flutter.)
lIf you press the softkey below Begin, the display
shows the following timed screen:
OPTIMIZING PERFORMANCE
OF THE SPEAKERPHONE.
lYou will hear a set of rising tones as the
speakerphone adjusts itself to the surrounding
acoustical environment. These tones are
automatic. No user response is required.
15