ATT Definity G1, G3, System 75, 8410 Voice Terminal Instructions Manual

							Voice Feature Procedures
Handset and Speaker
When placing calls or using the voice features, you have the option of doing so
by lifting the handset or by pressing [ Speaker ] . If your voice terminal is set for the
Speakerphone feature, pressing [ Speaker ] simultaneously activates the built-in
microphone so you can place and answer calls without lifting the handset.
Abbreviated Dialing (AD)
Note: Before you can use this feature, AD buttons must first be assigned by your
system manager. (These AD locations can be assigned to actual buttons, or you may
be able to access them with the softkeys.)
If you hear the intercept tone while programming, start over from the beginning.
If you have an 8410 with display, you may be able to use the following softkey
features with Abbreviated Dialing (Press [
 Menu ] and then the softkey below the
feature abbreviation):
l
l
l
l
lProgram (labeled Prog) — You can program a telephone number, extension, or
feature access code on an AD button.
Pause (labeled Pause) — A 1.5-second pause can be placed in an AD number,
such as between an access code and the telephone number.
Mark (labeled Mark) — Numbers included after a Mark on an AD button are
dialed in Touch-Tone signal form.
Wait (labeled Wait) — Numbers included after a Wait on an AD button are
delayed 5 to 25 seconds until the voice terminal receives dial tone from the
switch.
Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on
the display (an “s” appears instead). Used for passwords or authorization codes.
To program/reprogram
an AD button
1
2
On a separate sheet of paper, write down the outside
numbers, extensions, and/or feature access codes you
want to program.
Note: Each AD button will hold one complete phone
number or feature access code.
Pick up handset
[dial tone]
Note: If you are using the built-in speakerphone,
you must either press a call appearance button or
press [
 Speaker ] before you begin Step 3.
16 
						

							3
4
5
6
7If you are using an 8410 with a display, press [ Menu ]
and then press the softkey below Prog
If your 8410 does not have a display or if Prog is not
available on your display, press [
 Program ]
or Dial AD Program access code
[dial tone]
Press [ AD xxxxx ] to be programmed[dial tone]
Dial outside number, extension, or feature access
code you want to store (up to 24 digits)
Note: If your 8410 has a display, you may be able to
use the softkeys to add special functions such as
Pause, Mark, or Wait into the telephone numbers
programmed on the AD button.
If you are programming an outside number, be sure
to include a trunk code, if applicable.
Press [
 # ][confirmation tone]
l
lNumber is stored
Repeat Steps 4 through 6 to program additional
buttons
Hang up or press [
 Drop ] to end programming
To place an AD call1
Press selected [
 AD xxxxx ][ringback tone]
2
Call is automatically dialed
To program/reprogram
an outside number,
extension, or feature
access code into a
personal list1
2
3
4On a separate sheet of paper, write down the outside
numbers, extensions, and/or feature access codes you
want to program as items on your personal lists(s)
Note: Each phone number or feature access code is
stored as a separate item.
Pick up handset
[dial tone]
Note: If you are using the built-in speakerphone,
you must either press a call appearance button or
press [
 Speaker ] before you begin Step 3.
If you are using an 8410 with a display, press
[
 Menu ] and then press the softkey below Prog
If your 8410 does not have a display or if Prog is not
available on your display, press [
 Program ]
or Dial AD Program access code
[dial tone]
Dial Personal List number (1, 2, or 3)
[dial tone]
17 
						

							5
6
7
8Dial list item (1, 2, 3...)[dial tone]
Dial number you want to store (up to 24 digits)
Note: If your 8410 has a display, you may be able to
use the softkeys to add special features such as
Pause, Mark, or Wait into the telephone numbers
programmed on the AD button.
If you are programming an outside number, be sure
to include a trunk code, if applicable.
Press [
 # ]
l
lNumber is stored
[confirmation tone]
Repeat Steps 5 through 7 if you want to program
additional items on the same list; press [
 Drop ]
and begin again at Step 1 if you want to program
items on another list
Hang up or press [
 Drop ] to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this guide;
group, system, and enhanced lists can be obtained
from your system manager.
To place a call using an1
Press [
 Pers List ] or [ Grp List ] or [ Sys List ]
AD list button or code
or Dial appropriate AD List code:
lList 1
lList 2[dial tone]
lList 3
Note: An [
 Enhcd List ] may also be available; see your
2system manager.
Dial desired list item (1, 2, 3...)
lCall is automatically dialed[ringback tone]
18 
						

							Automatic Callback
You can access this feature with the softkeys only if your voice terminal has a display
and if the feature’s abbreviation, AutCB, appears on the second line of one of the
feature option screens.
To automatically place
1
another call to an
extension that was busy,
did not answer, or
returned a call waiting
ringback tone
2
3If you are using an 8410 with a display, press [
 Menu ]
and then press the softkey below AutCB during call
attempt
If your 8410 does not have a display or if AutCB is
not available on your display, press [
 AutoCallBk ]
during call attempt
[confirmation tone]
Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
Hang up
lYou will get a 3-burst priority ring when both you
and the called extension are idle; when you
answer, regular ringing is sent to the called party
Lift handset when you hear priority ring
Note: Automatic Callback is automatically canceled
after 30 minutes.
To cancel Automatic1
If you are using an 8410 with a display, press [ Menu ]
Callbackand then press the softkey below AutCB again
(while on-hook)
If your 8410 does not have a display or if AutCB is
not available on your display, press [
 AutoCallBk ]
again (while on-hook)
19 
						

							Bridging/Manual Exclusion
You can access the Manual Exclusion feature with the softkeys only if your voice
terminal has a display and if the feature’s abbreviation, Excl, appears on the second
line of one of the feature option screens.
To answer a bridged call1
2Press [
 xxxxx ] of bridged call
Note: If your terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset.
Pick up handset, or press [ Speaker ]
To use Manual Exclusion1
If you are using an 8410 with a display, press [
 Menu ]
to prevent other bridged
terminals from entering a
call (on a per-call basis)and then press the softkey below Excl while active
on a call
If your 8410 does not have a display or if Excl is not
available on your display, press [
 Excl xxxxx ] while
connected to the call
Note: Pressing [
 Excl xxxxx ] or pressing the softkey
below Excl reactivates bridging.
Call Coverage/Consult
You can access the Consult feature with the softkeys only if your voice terminal has a
display and if the feature’s abbreviation, Cnslt, appears on the second line of one of
the feature option screens.
To answer a call for a1
Press [
 xxxxx ] of incoming call when ring begins or
coworker for whom yougreen light flashes
are a coverage point
Note: The call is not at your terminal until the
green light is flashing.
To leave a message for a1
Press [
 Cvr CallBk ] while connected to the call
coworker to call the
[confirmation tone]
original caller’s extension
Note: To leave a message for a coworker to call you,
activate Leave Word Calling instead.
20 
						

							To use the Consult1
Press [ Transfer ][dial tone]
feature to talk privately
Call is put on hold
with a coworker afterl
answering a redirected2
If you are using an 8410 with a display, press [ Menu ]
calland then press the softkey below Cnslt
If your 8410 does not have a display or if Cnslt is not
available on your display, press [
 Consult ]
[priority ring to coworker]
or Dial coworker’s extension
Note: You can privately discuss call; if coworker is
not available, press the fluttering [
 xxxxx ] to
reconnect to call.
3
Press [ Transfer ] again to send call to coworker
or Press [
 Conf ] to make it a 3-party call
Call Forwarding All Calls
You can access this feature with the softkeys only if your voice terminal has a display
and if the feature’s abbreviation, CFrwd, appears on the second line of one of the
feature option screens.
To temporarily redirect
all calls to an extension
or outside number of your
choice1
2If you are using an 8410 with a display, press [
 Menu ]
and then press the softkey below CFrwd
(while on-hook or off-hook)
If your 8410 does not have a display or if CFrwd is
not available on your display, press [
 Call Fwd ]
(while on-hook or off-hook)
or Dial Call Forward access code
(while on-hook or off-hook)
[dial tone]
Note: If you have console permission, next, dial the
extension number whose calls are to be forwarded;
receive dial tone.
Dial extension or number where calls will be sent
[confirmation tone]
21 
						

							3
Note: Some voice terminals have restrictions on
where calls can be forwarded (see your system
manager).
Hang up
Note: You may hear a ring-ping tone from your
voice terminal as each call is forwarded.
To cancel Call
1If you are using an 8410 with a display, press [
 Menu ]
Forwarding
and then press the softkey below CFrwd
(while on-hook)
[dial tone]
If your 8410 does not have a display or if CFrwd is
not available on your display, press [
 Call Fwd ]
(while on-hook)
or Dial Call Forward cancel code
(while on-hook)
[confirmation tone]
lYour calls will now ring at your own voice
terminal
Call Park
You can access this feature with the softkeys only if your voice terminal has a display
and if the feature’s abbreviation, CPark, appears on the second line of one of the
feature option screens.
To park a call at your
extension (for retrieval at
any extension)
1
2
3
4Note: To use the Call Park feature on an 8410 with
display (if Call Park is one of your softkey features),
press [
 Menu ] and then the softkey below CPark.
Then hang up.
or if a [
 Call Park ] button has been assigned to your
voice terminal, press [
 Call Park ] and hang up.
Otherwise, follow the instructions below.
Press [
 Transfer ][dial tone]
Dial Call Park access code
[confirmation tone]
Press [ Transfer ] again
lCall is parked
Hang up
22 
						

							To retrieve a parked call1
Pick up handset or press [ Speaker ][dial tone]
from any extension
2Dial Call Park Answer Back code
[dial tone]
3Dial extension where call is parked
[confirmation tone]
lIf returning to call parked at your voice terminal,
dial your own extension
Note: If you receive intercept tone, the parked call
has been disconnected or retrieved by someone else.
Call Pickup
You can access this feature with the softkeys only if your voice terminal has a display
and if the feature’s abbreviation, CPkUp, appears on the second line of one of the
feature option screens.
To answer a call placed to
a member of your pickup
group when your voice
terminal is idle1
If you are using an 8410 with a display, press [
 Menu ]
and then press the softkey below CPkUp
If your 8410 does not have a display or if CPkUp is
not available on your display, press [
 CallPickup ]
or Dial Call Pickup access code
lCalled voice terminal stops ringing
lYou are connected to ringing call
Conference4
To add another party to a1
call (for a total of up to
6 parties)
2
3Press [ Conf ][dial tone]
lPresent call is put on hold, and you are given a
new call appearance; all other parties remain
connected to each other
Dial number of new party and wait for answer
Note: You can privately discuss the call with the
new party at this time; if no answer or busy, press
fluttering [
 xxxxx ] to return to held call.
Press [
 Conf ] again
lAll parties now connected
lRepeat Steps 1 through 3 for additional
conference connections
23 
						

							To add a call you’ve put1
Press [ Conf ][dial tone]
on hold to another call
you’re connected tolHeld call light continues to flutter; current call
light also flutters
2
3
lYou are given a new call appearance
Press [
 xxxxx ] of call on hold (first call)
Press [
 Conf ] again
lAll parties are now connected
To drop the last party
1
Press [ Drop ]
added to a conference calllLast party you added is dropped
lYou remain connected to other parties
Note: Parties other than the last one must
disconnect to be released from the conference call.
Drop4
To disconnect from a1Press [ Drop ][dial tone]
normal call and obtain
dial tone without hangingNote: If you press [ Drop ] during a conference call,
the last party added will be dropped, and you will
up the handset
remain connected to the other parties.
24 
						

							Handset Volume
4
To raise or lower the
1
receive level volume of
the handset
While handset is off-hook, press the Volume control
button
ä   To raise the volume, press the right half of the
Volume control button labeled [ Ù 
] ;
to lower the volume, press the left half of the
Volume control button labeled [ Ú 
]
lIf your 8410 voice terminal has a display, it
shows:
HANDSET L>>>>>   H
(There are eight possible volume settings. On the
display, one arrow is the lowest setting, and eight
arrows is the highest setting)
Hold4
To put a call on hold1   Press [ Hold ]
while you answer anotherlGreen light next to held call flutters
call, make a call, or
perform some other taskNote: If you put a conference call on hold, the other
parties remain connected.
Note: The light next to
[
 Shift ] must be off.
To answer a new call1   Press [
 Hold ]
while active on another
lGreen light next to held call flutters
2   Press [
 xxxxx ] of incoming call
lYou are connected to incoming call
25