ATT DEFINITY Communications System Generic 3V4 Instructions Manual

Glossarybbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
VRIVoice Response Integration
VRUVoice Response Unit
VuStatsA feature that allows stations equipped with
displays to display data items chosen from
the BCMS data.
Work modeAn ACD agents work state: manual-in,
auto-in, after-call-work, or aux (auxiliary).
GL-16  Issue 4  September 1995 

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbbbb
Index
bbbbbbbbbbbbbbbbbbbb
A
ACD, See Automatic Call Distribution
ACD Agent Login Audit Query, 9-6
ACD Agent Status Query, 9-6
ACD Split Query, 9-7
ACS, 
See Adjunct-Controlled Splits
Activate/Cancel SAC and call forwarding
EAS interaction with, 12-32
Add Hunt Group form, 14-4, 14-5
Add Station form, 14-3
add station command, 14-3
Add Trunk Group form, 14-5
Add VDN form, 14-5
Adjunct
definition, 1-1
links, 14-2
serving as gateway, 2-18
Adjunct...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
request feature, 1-4
routing, 1-3
set value, 1-4
value query, 1-4
AT&T
adjunct links, 14-2
vendor partners, 14-6
Attendant Auto-manual Splitting feature, 12-6
Attendant Call Waiting feature, 12-7
Attendant Console form, 14-5
Attendant Control of Trunk Group Access, 12-7
Attendant group 0
and event reports, 3-3
Attendant groups, 12-5
Attendants, 12-5
Attendant-specific button operation, 12-6
Audible tones, 4-17, 4-20
AUDIX, 3-23
feature interactions,...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Call destination
direct-agent, 4-21
supervisor-assist, 4-25
switch-classified, 4-14
user-classified, 4-18
Call Ended Event Report
generation of, 3-17
items, 3-4
Call Forwarding All Calls
feature interactions, 12-15
Call Initiated Event Report
generation of, 3-18
items, 3-4
Call monitoring
VDNs and ACD splits, A-7
Call Offered to Domain Event Report, 2-8
generation of, 3-19
items, 3-4
Call Originated Event Report
generation of, 3-22
items, 3-5
Call...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Change VDN form, 14-5
Circuit card
Packet Controller, 14-1
Circuit packs
Announcement, 14-1
Call Classifier, 14-1
DS1 Interface, 14-1
Expansion Interface, 14-2
Facility Test, 14-2
ISDN-BRI, 14-1
Packet Maintenance, 14-1
TN2170, 13-3
TN2208 (Ethernet), 13-2, 13-3
TN556 (BRI), 13-2
TN570, 14-2
TN776, 14-2
Class of Restriction, 4-2
feature interactions, 12-20
form, 12-20
Class of Service
feature interactions, 12-21
collect digit (vector) command,...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Distributed Communications System, 4-7
DNIS, 
See Dialed Number Identification Service
Do Not Disturb
feature interactions, 12-27
Domain Call Control
capabilities, 5-4
parameters, 5-4
Domain Control Capability Group
event reporting from, 3-2
Domain (station) control, 5-3
Domain (station/ACD split) Control
associations, 1-3
capability group, 1-2
Domain-controlled calls, 3-2
Drop button operation
feature interactions, 12-27
DS1 Interface circuit pack,...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
and logical direct-agent calls, 12-29
and skill hunt groups, 12-28
and supervisor-assist calls, 12-30
and switch-classified calls, 12-30
and user-classified calls, 12-28
Extension Information Query, 9-8
bbbbbbbbbbbbbbbbbbbb
F
Facility Restriction Levels
feature interactions, 12-33
Facility Test circuit pack, 14-2
Feature interactions
announcements, 12-4
answer supervision, 12-4
ARS/AAR, 12-5
AUDIX, 12-8
authorization codes, 12-8
auto-available...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Hold
button, 12-6
feature interactions, 12-34
Hold Event Report
generation of, 3-34
items, 3-6
Hot line
feature interactions, 12-34
Hunt Group form, 5-3, 6-2
and queued direct-agent calls, 12-24
bbbbbbbbbbbbbbbbbbbb
I
ICI, See Incoming Call Identification
ICM, 
See Inbound Call Management
Inbound Call Management, 2-5
Incoming Call Identification application, 2-12
Incoming call monitoring and manual conference, A-15
Initiating capabilities, 1-3...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Multiple queuing and call abandon
ACD split or VDN monitoring, A-9
Multiple Split Queuing, 12-19
feature interactions, 12-35
Multiple splits
agents in, 12-9
Multiple-port network systems, 14-2
Music on hold
feature interactions, 12-35
MWI, 
See Message Waiting Indicator
bbbbbbbbbbbbbbbbbbbb
N
Negative acknowledgement
of a direct-agent call, 4-21
of a supervisor-assist call, 4-25
of a switch-classified call, 4-15
of a user-classified call, 4-18...

Indexbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbbbbbbbbbbbbbbbbbbb
R
Reason for Redirection
event report item, 3-10
Reconnected Event Report
generation of, 3-38
items, 3-7
Redirect Call, 4-35, 5-16
and Domain Call Control, 5-4
capability, 4-2, 5-2
Redirection feature
and analog sets, 12-2
Redirection on No Answer feature
and analog sets, 12-2
Release button, 12-6
Remote Access
and ASAI-Ethernet, 13-4
form, 14-5
Reorder/Denial Event Report
and Direct-Agent call, 3-39
generation of, 3-39
items,...