ATT DEFINITY Communications System Generic 3V4 Instructions Manual

Call Scenarios and Applicationsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Call Sequence 3 shows an incoming call on an ISDN-PRI trunk delivered to
VDN A.  (This call sequence uses the same VDN as call sequence 2.)  The
ISDN trunk is configured for MultiQuest service.  The incoming call indicates in
its SETUP message that Flexible Billing is NOT supported.  The call is adjunct-
routed.  The adjunct sees that Flexible Billing is NOT enabled and routes the
call to split 2.  The call rings at agent...

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ASAI and Generic 3 Switch
Requirements
B
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This appendix provides capacity requirements and constraints for ASAI on the
Generic 3 switch (G3i and G3r).
Capacity Requirements and
Constraints
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Table B-1.  System-Wide ASAI Limitsbbbbbbbbbbbbbbbbbbbbb
Capacity G3s G3i G3r
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ASAI Links 4...

ASAI and Generic 3 Switch Requirementsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Ð The maximum number of adjunct-control associations is 75 for
G3s, 300 for G3i, and 3,000 for G3r.1 This number consists of the
total active Third Party Make Call (or Third Party Take Control
Calls) plus any in-progress Third Party Call Control requests (made
over a domain control association).  It also includes outstanding
adjunct routing requests as well as outstanding feature and value
query requests.
Ð The...

ASAI and Generic 3 Switch Requirementsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Ð The maximum number of active domain-control associations per
station is two.
Ð The maximum number of associations that can control a station on
a call is three, two domain-control associations and one call-control
association.
Per ACD split domain:
Table B-3.  ASAI Limits per ACD Split Domain
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Capacity G3s G3i G3r
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ASAI and Generic 3 Switch Requirementsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Ð The maximum number of domain-control associations per call is 12
(since the maximum number of stations on a call is six and each
may have two domain control associations).
Ð The maximum number of associations that can control a call is 13,
two domain-control associations per station on a call and one
adjunct-control association (2x6+1).
Ð Typically, the maximum number of associations that can receive
event reports...

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Glossary
GL
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ACDAutomatic Call Distribution
ACD agent/extensionA station extension that is a member of an
Automatic Call Distribution (ACD)
split/skill/hunt group.
ACD callA call directed to an ACD split/skill/hunt group
either directly or through vector processing.
ACD split/skill/hunt groupA specific type of hunt group that distributes
similar type calls to the available agent/station
extension that has been...

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Active-Notification CallA call for which Event Reports are being sent
over an active-notification association
(communication channel) to the adjunct.
Sometimes referred to as a ``monitored call.
Active Notification DomainA VDN or ACD Split extension for which
Event Notification has been requested.
Adjunct
See Application.
Adjunct-Control AssociationA relationship initiated by an application via
the 
Third Party Make Call, Third Party Take...

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Collected digits are retained with the call and
sent to the adjunct in the Route Request
message.
AnnouncementAn administered extension that provides a
recorded message.  DEFINITY supports both
internal (announcement circuit pack - TN750)
and external (TIE trunk connected to
recording device; for example, A15 Unit)
announcement sources.
Answer SupervisionA signal sent by a terminating communication
system to an originating communication
system,...

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ASAIAdjunct Switch Application Interface (ASAI).
1. The AT&T recommendation for
Computer Telephony Integration (CTI)
based on the CCITT Q.932 protocol.
2. An option on the DEFINITY switch that
enables the ASAI messaging interface.
Also called CallVisor ASAI.
Adjunct Services Application Interface (ASAI).
1. A messaging interface between the
switch and an Adjunct Processor that
allows the AP to perform call monitoring
and control functions.
ASAI...

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directed to the split.  Also, allows the
movement of agents to other splits without
the agent being logged out.
Automatic-answer (auto-
answer)A feature that allows an agent to receive ACD
calls while off-hook.
Available AgentAn agent available to receive a call through
an ACD split (ACD call); that is, an agent
who/which is logged in and not on a call, and
in the auto-in or manual-in work mode.
Basic Call Management
SystemSwitch features that...