ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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Call Management System
(CMS)An application that collects, stores, analyzes,
displays and reports ACD information
provided by the switch.  CMS enables
customers to monitor and manage
telemarketing centers by generating reports
on the status of agents, splits, trunks, trunk
groups, vectors, and vector directory
numbers, and enables customers to partially
administer the ACD features on the switch.
Call PromptingA feature that uses vector commands...

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through switch administration, and can be
requested by an application.
Referred to in other documentation as
administration groups or Application Service
Elements (ASEs).
Cause ValueA value returned in responses to requests or
in event reports when a denial occurs or an
unexpected condition is encountered.  ASAI
cause values fall into two ``coding standards:
Coding Standard 0 includes cause values that
are part of AT&T and CCITT ISDN...

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Converse splitA split/skill or hunt group accessed by a
converse vector step.  (The term ``non-
converse split is used to signify any split/skill
or hunt group accessed by a queue to main
or check backup vector step.)
CORClass of Restriction
Coverage callA call that is redirected from the called
extension to another extension or group of
extensions when certain criteria are met. 
See
also 
Coverage criteria.
Coverage criteriaThe conditions under...

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DomainAn entity that can be controlled or monitored.
Domain-Control AssociationThe unique ``CRV/link number combination
initiated by a 
Third Party Domain Control
Request 
capability.
Domain-Controlled SplitA split for which 
Third Party Domain Control
request has been accepted.  A domain-
controlled split provides an event report for
logout.
Domain-Controlled StationA station for which a 
Third Party Domain
Control 
request has been accepted....

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FACility MessageA Q.931 message sent during an ASAI
association to convey information from one
endpoint to another as part of the message
exchange for that ASAI association.
Also used to pass change rate requests for
the Flexible Billing feature to the 4ESS switch
and to receive success or failure responses
from the 4ESS switch.
Feature Access CodeA 1-, 2-, 3-, or 4-digit dial code used to
activate or cancel a feature or to access an
outgoing...

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Monitored callA call that provides ASAI Event Reports over
Event Notification associations.
Monitored domainThe VDN, split, or agent specified in an ASAI
Event Notification Request.  ASAI messaging
to support this feature only applies to
monitored domains.
NSF IENetwork-Specific Facility IE. Part of the ISDN
SETUP message that contains the
identification of the service used to process
that particular call.  This adds the ability to act
upon a...

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QueuingThe process of holding calls in order of their
arrival to await connection to an attendant,
answering group, or idle trunk.
Receiving EndpointFor the Send DTMF Digits feature, an
endpoint that can listen to DTMF signals on
behalf of a sender. A receiving endpoints
listen path is connected to the senders talk
path.  Also called ``receiver.
Redirection on No AnswerA feature that redirects an unanswered,
ringing, ACD split call back to the...

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Skill Hunt GroupA hunt group for EAS (Expert Agent
Selection) that has the same attributes as a
vector-controlled split.
Simulated Bridged
AppearanceThe same as a temporary bridged
appearance. Allows the station user (usually
the principal) to bridge onto a call answered
by another party on its behalf.
SplitA group of agents organized to receive calls
in an efficient and cost-effective manner.
Split night serviceIf a hunt group does not operate...

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paging amplifiers and speakers are
automatically released.
TEGTerminating Extension Group
TACTrunk Access Code
To ControlThe action an application takes when it
invokes Third Party Call Control capabilities
using either an adjunct-control or a domain-
control association. 
See Controlled call.
To MonitorThe action an application takes when it
receives Event Reports on either an active-
notification, adjunct-control, or domain-control
association....

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digits; routing to internal or external
destinations; and unconditional and
conditional branching.  Conditional branching
is based on call-handling conditions of the
ACD splits, collected digits, or on time of day
and day of the week. 
See also Vectors and
Vector step.
Vector-Controlled SplitA hunt group or ACD split administered with
the ``vector field enabled. Access to such a
split is only possible by dialing a VDN
extension....