ATT DEFINITY Communications System Generic 3 Instructions Manual

Night Service — Hunt Group
Issue  3   March 1996
3-927
Interactions
The following features interact with the  Night Service — Hunt Group feature.
nACD 
When Hunt Group Night Service is activated for a split and the 
night-service d estination is a hunt group, the caller  hears the first forc ed 
announcement for the original split, if administered,  before redirecting.   
The call is then redirected to the night service destination hunt group. 
When an agent in the night service hunt group becomes...

Feature Descriptions
3-928Issue  3   March 1996 
nAssign ‘‘hunt-ns’’ b utton(s) to designated voice terminal(s). Up to three 
hunt group buttons can be assigned to a combination of attendant 
consoles and voice terminals in each hunt group. The hunt group numb er 
must be assigned for each button. These buttons should be assigned to 
feature b uttons that have an associated status lamp.  The lamp lights 
when Hunt Group Night Service is activated. If the assigned button has no 
status lamp, no visual...

Night Service — Night Console Service
Issue  3   March 1996
3-929
Night Service — Night Console Service
Feature Availability
This feature is available with all Generic 3 releases.
Description
Directs all calls for the primary and daytime attendant consoles to a night 
console.
Night Service — Night Console Service is typically activated when an attendant 
presses the Night button on the principal attendant console, and deactivated by 
pressing the Night button again. Night service may also be activated...

Feature Descriptions
3-930Issue  3   March 1996 
Administration
Night Service — Night Console Service is administered b y the System Manager.  
The only administration required is the assignment of a night console and 
whether or not only DID LDN calls goes to the DID-LDN night service extension.
Each attendant console is required to have a night service button. One additional 
night service button may be assigned to another station. This allows the 
a d ditional station to activate night service on the...

Night Service — Night Station Service
Issue  3   March 1996
3-931
Night Service — Night Station Service
Feature Availability
This feature is available with all Generic 3 releases.
Description
Redirects incoming attendant-seeking trunk calls to designated extension 
numbers whenever the system is placed in Night Service.
This feature is activated under the following two conditions:
nThe attendant (or voice terminal user, if the switch has no attendant) has 
pressed the Night button on the principal...

Feature Descriptions
3-932Issue  3   March 1996 
Considerations
Night Station Service provides for the answering of attendant-seeking calls when 
all attendant consoles are out of service d ue to Night Service activation.
When the Night Station Service feature is active but  night station extension 
numbers have not been established, the Trunk Answer From Any Station feature 
can be activated.
A ‘‘Night-Serv’’ button can be assigned to either an attendant or a voice terminal 
extension. This button, when...

Night Service — Night Station Service
Issue  3   March 1996
3-933
If a night extension has a c overage path in which Cover All Calls has been 
administered, all attendant-seeking calls redirect to coverage and 
changes to the protocol for handling DID-LDN calls (that is, forwarding 
attendant-seeking calls on or off premise from the night extension) does 
not work.
nCall Forwarding All Calls
Calls redirected to the attendant via Call Forwarding All Calls do not route 
to the DID LDN extension.
nInward...

Feature Descriptions
3-934Issue  3   March 1996 
Hardware and Software Requirements
No a d ditional hardware or software is required. 

Night Service — Trunk Answer From Any Station
Issue  3   March 1996
3-935
Night Service — Trunk Answer From 
Any Station
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows voice terminal users to answer all incoming attendant-seeking calls when 
the attendant(s) is not on duty and when other voice terminals have not been 
designated to answer the calls.
The incoming call activates a gong, bell, or chime.  A voice terminal user dials an 
access code and answers...

Feature Descriptions
3-936Issue  3   March 1996 
activates Night Service - Trunk Group, for any trunk group without an individual 
trunk group night service button.
Administration
TAAS is administered on a per-system b asis by the System Manager.  The 
following items require administration:
nDial access code for TAAS (to answer a call)
nPort for the ringing device
nEnable or disable the Night Service Station from taking internal attendant 
greeting calls if Night Station Service is also in effect....