ATT DEFINITY Communications System Generic 3 Instructions Manual

MERLIN® /System 25 Voice Terminal Su p port  —  731xH 
Series
Issue  3   March 1996
3-887
Control Outward Restriction  c o r
Control Station to Station Restriction c s r
Automatic Call-Back Call callback Q
ACD Hunt Group Supervisor Assist  sa S
Control Termination Restriction c t r
Emergency Call to Attendant Queue 
Full Redirectionqf E
All Call-Ap pearances on Station are 
Busy BB
CAS Main in Night Service  n n
Call Forward to CAS-Main attendant  f f
Service Observe agent & one other 
party    o
Held...

Feature Descriptions
3-888Issue  3   March 1996 
Considerations
The following features of the 731xH series voice terminals are affected when 
used with the DEFINITY switch:
nACD 
The 731x hybrid terminals are not recommended for ACD agent 
applications because in heavy traffic conditions display information may 
be lost.
nCall Ap pearance Button LEDs
Both the red and green LEDs associated with the first 10 dual-LED feature 
buttons are supported for the 7313H, 7314H, 7315H, 7316H, and 7317H 
voice...

MERLIN® /System 25 Voice Terminal Su p port  —  731xH 
Series
Issue  3   March 1996
3-889
nMessage LED
The Message LED is supported for the 731xH voice terminals. This LED is 
controlled by existing AUDIX and Leave Word Calling features on the 
DEFI NI TY switch. With these terminals, users cannot control the state of 
the Message LED by pressing the Message buttons. The Message LED 
operation is i dentical to that provided by the 7400 series voice terminals.
The Mess a ge Retrieval and Retrieval Using...

Feature Descriptions
3-890Issue  3   March 1996 
Misoperation Handling
Feature Availability
Misoperation Handling is available with all Generic 3 releases. G3V4 a n d later 
releases provide for modified misoperation alerting.
Description
Misoperation Handling defines the treatment of calls when a misoperation 
occurs. A misoperation occurs when calls are left on hold when the controlling 
station g oes on hook.
For exam ple, a misoperation can occur under either of the following conditions:
1. When a...

Misoperation Handling
Issue  3   March 1996
3-891
1. While connected to an incoming external call, an analog station user 
flashes with the intent of transferring the call to another terminal.
2. The user hears d ial tone and then dials an invalid extension and hangs up.
3. A misoperation has occurred. The analog station user will receive priority 
ringback indefinitely
Digital Operation
The following sc enario d esc ribes a typical misoperation on a di gital terminal.
1. While connected to an incoming...

Feature Descriptions
3-892Issue  3   March 1996 
2. The user hears d ial tone and dials an invalid extension. The user then 
hears interc ept tone. 
3. At any point after this, when the user hangs up, the call re-alerts the user 
for 15 seconds, and is then route d to the attendant.
Scenario 2
1. While connected to an incoming external call (Call Type 1), an analog 
station user flashes with the intent of placing the current call on hold while 
calling another extension.
2. The user hears d ial tone and...

Misoperation Handling
Issue  3   March 1996
3-893
3. When the calls start re-alerting, a timer is started. The timer is set to the 
duration entered in the “Alerting (sec)” field on the “Attendant Console”  
form.
4. If the attendant has not answered the call by the time the timer has 
expired, the call is routed to the system night service destination. (If still 
not answered the call will be dropped by the night service disconnect 
timer.)
Interactions
nAttendant Lockout
The attendant lockout feature...

Feature Descriptions
3-894Issue  3   March 1996 
Modem Pooling
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows switched connections between d i gital data en d points  (data modules) 
and analog data endpoints and acoustic coupled modems. The  analog data 
endpoint can be either a trunk or line circuit.
Data transmission between a d i gital data en d point and an analog endpoint 
requires a conversion resource since the DCP format used b y the d ata module...

Modem Poolin g
Issue  3   March 1996
3-895
The DEFI NI TY s yst em  provides a ‘‘HOLD Time’’ parameter to sp ecify the 
maximum time any conversion resource may be held but not used (while a data 
call is in queue).
Combined conversion resources additionally supports the following 
configurations:
nIBM bisynchronous protocols typically used in 3270 and 2780/3780 
applications. Both require 2400 bps or 4800 b ps, half-duplex, 
synchronous transmission.
nInteractive IBM-TSO  a p p lications using 1200 bps,...

Feature Descriptions
3-896Issue  3   March 1996 
When a voice terminal user places a data call to d i gital data endpoint and does 
not transfer the call to another digital data endpoint, but uses a mo dem or 
acoustically coupled modem, the user must dial the Data Origination access 
code assigned in the system b efore dialing the distant endpoint.
DEFI NI TY s yst em  Generic 3i can support u p to five pools; Generic 3s can 
support up to two pools, and Generic 3r can support up to 63 pools. The pools...