Apple mac mini server mid 2010 User Manual

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 712010-10-29
2. Insert headphones jack into 
audio out jack , them remove 
it and verify that external 
display audio out port becomes 
available in System preferences 
Sound Output, and sound 
can be played on the external 
display speakers. 
YesIssue no longer present. 
Return system to customer.
NoGo to step 3.
3. Disconnect and reconnect 
HDMI /Mini DisplayPort cables 
from computer, and verify 
whether external display 
audio out becomes...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 722010-10-29
Deep Dive
CheckResultActionCode
1. Unplug all FireWire devices 
from the computer. Start the 
computer and reset PRAM. 
Reconnect the FireWire device 
in question. Is the FireWire 
device recognized?
YesIssue resolved
NoPossible logic board failure. 
Go to step 2
2.  Use a known good FireWire 
cable with a known good 
FireWire device (another 
Mac in FireWire Target Disk 
mode is good). Is this device 
recognized?
YesTry the FireWire...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 732010-10-29
SD (Secure Digital) Memory Card Will Not Insert Into Slot
Unlikely cause: Optical drive, hard drive, power supply
Quick Check
SymptomQuick Check
SD Memory Card will not insert 
into SD Slot
SD Memory Card does not fully 
seat into the slot
Card slot does not align with 
enclosure.
1. The SD memory card must be a 32 mm by 24 mm 
by 2.1 mm. You can also use thinner cards, such as 
MultiMediaCards (MMC).
2.  Clear any obstruction in the...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 742010-10-29
SD (Secure Digital) Memory Card Not Recognized By System
Unlikely cause: optical drive, hard drive, power supply
Quick Check
SymptomQuick Check
SD Memory Card is not 
recognized by the system.
Card does not show up on the 
desktop or in System Profiler
1. Insert customer’s SD card into a known-good 
system and verify that it functions properly. If the 
card cannot be read, contact the manufacturer 
for support options.
2.  Verify with...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 752010-10-29
4. Run Apple System Profiler and 
verify whether the SD Card 
reader is now listed in the USB 
devices
YesSD card reader seen. Go to 
step 5 .
NoReplace logic board (SD card 
reader is part of logic board). .
M17
5. Check that system is at least 
running original Mac mini (Mid 
2010) system software (10.6.3 
Build # 10D2235 or 10.6.4 Build 
# 10F2025), that all available 
system software updates have 
been applied before inserting 
a...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 762010-10-29
USB Devices Not Recognized
Quick Check
SymptomsQuick Check
USB Devices Not Recognized
• USB wired keyboard/mouse not 
recognized
• USB external drive not 
recognized
• USB printer not recognized
1. For printers and external USB drives, make sure 
any external power source is plugged in and 
operating to isolate a power issue with the 
device.
2.  The system has 4 USB ports on the rear of the 
computer. Make sure to try each port to...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 772010-10-29
3. Are known good mouse and 
keyboard recognized?
YesTest original mouse and 
keyboard. Replace if still not 
recognized. Go to step 5
NoExternal USB ports not 
functioning. Replace logic 
board.
4.  With no USB devices 
connected, restart the 
computer. Did Bluetooth 
Mouse Setup assistant launch 
after startup?
YesBluetooth detected via 
Internal USB. Go to step 3
NoBluetooth not recognized 
via internal USB. Internal and 
external...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 782010-10-29
Wired Keyboard Does Not Function Properly
Quick Check
SymptomsQuick Check
Wired Keyboard Does Not 
Function Properly
• Some or all keys on the 
keyboard don’t work
• Eject key or Caps Lock key 
doesn’t seem to work
• Some keys don’t work as 
expected
1. The system has 4 USB ports on the rear of the 
computer. Make sure to try each port to isolate a 
particular port malfunction.
2.  Test with a known good wired keyboard to 
isolate a...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 792010-10-29
5. With optical media in the drive, 
hold the Media Eject key. Does 
the disc eject normally and the 
eject symbol appear?
YesMedia eject key delay. No 
repair necessary.
NoGo to Optical Drive Won’t 
Accept/Reject Media 
6.  Open System Preferences > 
Universal Access > Keyboard. Is 
“Slow Keys” enabled?
YesWith “Slow Keys” on, you need 
to press a key for a longer 
period of time for it to be 
recognized.
NoGo to step 7
7. Open...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 802010-10-29
Keyboard: Specific Keys Do Not Respond
Quick Check
SymptomsQuick Check
Keyboard: Specific Keys Do Not 
Respond
• One or more keys do not 
respond when pressed
• Key sticks
• Keycap missing
1. If wireless keyboard is being used verify that it is 
properly paired with the system. Go to ‘Wireless 
Input Device Doesn’t Pair’ symptom flow to 
resolve pairing issues.
2.  The caps lock key has a built-in delay to reduce 
accidental...