Apple mac mini server mid 2010 User Manual

Mac mini (Mid 2010) Symptom Charts — Communications 412010-10-29
Ethernet Port/Device Issue
Unlikely cause: Adapter, hard drive, optical drive, fan
Quick Check
SymptomsQuick Check
Ethernet Port/Device Issue
• No Ethernet device present
• Unable to access network 
resources
• Ethernet device shows no 
connection
• Ethernet device unable to an IP 
address
• Slow network performance
1. Check the Ethernet cable for damage, try a 
known good Ethernet cable – CAT5 or better 
recommended for 100Mbps+...

Mac mini (Mid 2010) Symptom Charts — Communications 422010-10-29
3. Connect the computer to 
another Macintosh computer 
using CAT5 Ethernet cable. 
See article .
 
Can you connect successfully?
YesEthernet communication 
good. Go to step 4
NoIf same Ethernet cable and 
computer connects to a 
known good computer of 
same make and model, 
replace logic board
M10
4.  Check for speed and duplex 
issues on the network. Open 
System Preference > Network; 
click the Advanced button, 
then the Ethernet tab. Is...

Mac mini (Mid 2010) Symptom Charts — Communications 432010-10-29
Wireless Input Device Doesn’t Pair
Quick Check
SymptomsQuick Check
Wireless Input Device Doesn’t 
Pair
• Can’t get system to recognize a 
Bluetooth keyboard or mouse
1. Remove and reinstall the batteries for the device.
2.  Check that device is powering on.
3. Use known-good batteries with the device.
4.  Ensure that device is being used within range. 30 
ft. for Bluetooth devices.
5. Ensure that the latest Software Updates have 
been...

Mac mini (Mid 2010) Symptom Charts — Communications 442010-10-29
4. With the known-good wireless 
mouse paired, does the mouse 
stay connected?
YesIssue resolved
NoInspect and reseat the 
Bluetooth antenna cable 
on the AirPort/Bluetooth 
card. Replace any damaged 
AirPort/Bluetooth card if 
its antenna connector is 
damaged, or logic board if 
the Bluetooth antenna is 
damaged (Bluetooth antenna 
is part of logic board I/O wall)
Go to step 5
 
 
N17
 
M11
5. With the wireless mouse 
paired, does the...

Mac mini (Mid 2010) Symptom Charts — Communications 452010-10-29
Deep Dive
CheckResultActionCode
1. Open System Preferences > 
Bluetooth. Paired items and 
their connection status are 
shown. Is the device listed?
YesDevice has been paired. Go to 
step 2
NoThe device is not paired. Make 
device discoverable and open 
Bluetooth Setup Assistant. Go 
to step 3
2.  Make sure device is on. 
In System Preferences > 
Bluetooth, select the device 
and from the Action menu 
choose “Connect”. Does the 
device...

Mac mini (Mid 2010) Symptom Charts — Communications 462010-10-29
8. Is the device performing to 
stated specifications?
YesEducate User. Issue resolved.
NoReplace device.
Uncategorized Symptoms
Quick Check
SymptomsQuick Check
Uncategorized Symptoms
• Unable to locate appropriate 
symptom code.
1. Verify System Preferences/Network settings 
are configured appropriately to support 
communication method.
2.  For Ethernet connection issues verify that the 
cable being used functions when used with 
another...

Mac mini (Mid 2010) Symptom Charts — Display 472010-10-29
Display
No Video
Unlikely cause:  hard drive, optical drive, speakers
Quick Check
SymptomsQuick Check
No Video
• No image.
1. Check display DisplayPort or HDMI connections
2.  Connect known-good display and cables, 
3. For HDMI display, power on the display first and 
set AV input to HDMI, then power on the Mac 
mini. 
4.  Check that customer display is directly connected 
to computer with known-good cables.
5. Check connections for pin damage.
6....

Mac mini (Mid 2010) Symptom Charts — No Video 482010-10-29
4. Install known-good SDRAM in 
the system. Does the computer 
start with video?
YesInstall user’s SDRAM and 
test. If no video issue persist, 
replace user’s SDRAM. Verify 
that the correct SDRAM type 
is being used.
X01
NoGo to step 5
5. Take apart system to access, 
remove battery, check battery 
voltage , reinstall good backup 
battery and retest. Does the 
computer start with video?
YesIssue solved. Corrupted power 
management or depleted...

Mac mini (Mid 2010) Symptom Charts — No Video 492010-10-29
Deep Dive
CheckResultActionCode
1. Boot from Original Mac mini 
Install DVD and verify whether 
issue is still visible.
YesGo to step 2.
NoIssue likely caused by installed 
software or driver issue. 
Troubleshoot for software 
issues. Make sure all software 
updates have been installed.
2.  Use known-good SDRAM in 
the system. Does the corrupted 
video issue still appears?
YesGo to step 3.
NoReinstall user’s SDRAM and 
test. If corrupted video...

Mac mini (Mid 2010) Symptom Charts — No Video 502010-10-29
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies to  the 
issue reported by the user. If not, document reported 
symptom and send feedback to smfeedback@apple.
com stating that a suitable symptom code could not 
be found.