Apple mac mini server mid 2010 User Manual
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Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 712010-10-29 2. Insert headphones jack into audio out jack , them remove it and verify that external display audio out port becomes available in System preferences Sound Output, and sound can be played on the external display speakers. YesIssue no longer present. Return system to customer. NoGo to step 3. 3. Disconnect and reconnect HDMI /Mini DisplayPort cables from computer, and verify whether external display audio out becomes available in System preferences Sound Output, and sound can be played on the external display speakers. YesIssue no longer present. Return system to customer. NoGo to step 4 4. Boot system from this model of Mac mini Install DVD, from a similar Mac mini setup as FireWire Target Disk mode, or from another bootable volume with an up to date system software. Verify whether external audio issue still occurs. YesReplace logic boardM09 NoKnown good boot volume works OK. Troubleshoot for software related issue. Isolate whether issue is application specific or whether possible operating system conflict. Make sure user data backed up before removing or reinstalling software. FireWire Devices Not Recognized Quick Check SymptomsQuick Check FireWire Devices Not Recognized • FireWire external drive not recognized • FireWire printer not recognized 1. For external FireWire drives, make sure any external power source is plugged in and operating to isolate a power issue with the device. 2. Test with a known good FireWire device to isolate a failed peripheral issue. 3. Test with a known good FireWire cable to isolate a FireWire cable issue. 4. Ensure that all available Software Updates have been applied to the computer for access to the latest bug fixes.
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 722010-10-29 Deep Dive CheckResultActionCode 1. Unplug all FireWire devices from the computer. Start the computer and reset PRAM. Reconnect the FireWire device in question. Is the FireWire device recognized? YesIssue resolved NoPossible logic board failure. Go to step 2 2. Use a known good FireWire cable with a known good FireWire device (another Mac in FireWire Target Disk mode is good). Is this device recognized? YesTry the FireWire device in question with a known good computer of the same make and model. Go to step 3 NoFireWire not recognized. Replace main logic board. M12 3. Is the FireWire device recognized on a known good computer of the same make and model? YesTest the FireWire device with a known good cable on user’s computer. Go to step 4 NoFireWire device may need additional power. Use a powered FireWire hub. Go to step 5 4. Is the FireWire device recognized with a known good FireWire cable on the user’s computer? YesFireWire cable issue. Issue resolved. NoFireWire device may need additional power. Use a powered FireWire hub. If the issue persists, check for any firmware updates for the FireWire device. Go to step 5 5. Using a Powered FireWire hub, and having installed any software or firmware update for the device, is the FireWire device recognized now? YesDevice recognized. Required additional power from hub or update. Issue resolved. NoDevice may require additional software, or there may be a conflict in the Mac OS. Test in New User. Go to step 5 6. Is the FireWire device recognized with a New User? YesSoftware Issue. Troubleshoot software on User account. Issue resolved. NoApply all Mac OS updates. If the issue persists, replace the FireWire device.
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 732010-10-29 SD (Secure Digital) Memory Card Will Not Insert Into Slot Unlikely cause: Optical drive, hard drive, power supply Quick Check SymptomQuick Check SD Memory Card will not insert into SD Slot SD Memory Card does not fully seat into the slot Card slot does not align with enclosure. 1. The SD memory card must be a 32 mm by 24 mm by 2.1 mm. You can also use thinner cards, such as MultiMediaCards (MMC). 2. Clear any obstruction in the slot. Deep Dive CheckResultActionCode 1. Verify whether a known-good SD card fits in slot. YesAsk customer to replace defective or out-of-spec SD card. NoMake sure that SD card reader slot is aligned with rear cover, with no foreign material obstructing the slot, then try to insert a known-good SD card again. Go to Step 2. 2. Verify if the memory card now fits in the SD slot. YesIssue resolved. Go to step 3 NoReplace logic board (SD card reader is part of logic board). M17 3. Verify whether the SD card now ejects and inserts without issue. YesIssue resolved. NoReplace logic board (SD card reader is part of logic board). . M17
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 742010-10-29 SD (Secure Digital) Memory Card Not Recognized By System Unlikely cause: optical drive, hard drive, power supply Quick Check SymptomQuick Check SD Memory Card is not recognized by the system. Card does not show up on the desktop or in System Profiler 1. Insert customer’s SD card into a known-good system and verify that it functions properly. If the card cannot be read, contact the manufacturer for support options. 2. Verify with known-good SD Memory card that issue remains. 3. Check in the About This Mac window that Mac mini is at least running the original Mac mini (Mid 2010) system software 10.6.3 Build # 10D2235 or 10.6.4 Build # 10F2025 (click once on the Version to get the build #). Previous versions do not have the driver installed for the SD Reader usage. For reference, the list of versions of system specific install media is available at http://support.apple. com/kb/HT1159. 4. SDHC cards may require that all latest system software updates have been applied. Deep Dive CheckResultActionCode 1. Verify whether SD card inserts correctly in SD slot. YesGo to step 2. NoGo to SD Memory card Will Not Insert Into Slot” Symptom flow.. 2. Unlock and insert the SD card and verify whether it shows up on the desktop or in System Profiler. YesGo to step 7 NoGo to step 3. 3. Insert a known-good (NON SDHC) unlocked SD Memory card and verify whether Read/ Write capabilities are working. YesGo to step 5. NoGo to step 4.
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 752010-10-29 4. Run Apple System Profiler and verify whether the SD Card reader is now listed in the USB devices YesSD card reader seen. Go to step 5 . NoReplace logic board (SD card reader is part of logic board). . M17 5. Check that system is at least running original Mac mini (Mid 2010) system software (10.6.3 Build # 10D2235 or 10.6.4 Build # 10F2025), that all available system software updates have been applied before inserting a known-good unlocked SDHC Memory card and verify that it can now be correctly read and written on system. For reference, the list of versions of system specific install media is available at http://support. apple.com/kb/HT1159. YesGo to step 6 NoReplace Logic board.M17 6. Retry with customer’s SD card and verify that it can now be correctly read and written on system YesIssue fixed by software update. Go to step 7. NoOnly customer’s SD card is not functioning properly. Contact vendor for support options. 7. Lock the customer SD Card and verify whether it can’t anymore be written.. YesSystem is functional. NoReplace logic board. M17
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 762010-10-29 USB Devices Not Recognized Quick Check SymptomsQuick Check USB Devices Not Recognized • USB wired keyboard/mouse not recognized • USB external drive not recognized • USB printer not recognized 1. For printers and external USB drives, make sure any external power source is plugged in and operating to isolate a power issue with the device. 2. The system has 4 USB ports on the rear of the computer. Make sure to try each port to isolate a particular port malfunction. 3. Test with a known good wired keyboard or mouse to isolate a failed peripheral issue. 4. Test with a known good USB cable when dealing with a printer or external USB drive, to isolate a USB cable issue. 5. Ensure that all available Software Updates have been applied to the computer for access to the latest bug fixes. Deep Dive CheckResultActionCode 1. Unplug all USB devices from the computer except for the keyboard and mouse. Start the computer and reset PRAM. Are the keyboard and mouse recognized? YesTest in all USB ports to ensure all USB ports working as expected. Replace logic board for any port failures. NoPossible logic board failure. Go to step 2 2. Did Bluetooth Mouse Setup assistant launch after startup? YesBluetooth detected via Internal USB, but external USB devices not recognized. Go to step 3 NoBluetooth not recognized via internal USB. Disconnect mouse and keyboard. Go to step 4
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 772010-10-29 3. Are known good mouse and keyboard recognized? YesTest original mouse and keyboard. Replace if still not recognized. Go to step 5 NoExternal USB ports not functioning. Replace logic board. 4. With no USB devices connected, restart the computer. Did Bluetooth Mouse Setup assistant launch after startup? YesBluetooth detected via Internal USB. Go to step 3 NoBluetooth not recognized via internal USB. Internal and external USB not functioning. Replace logic board. M15 5. With known good mouse and keyboard working, test other USB peripheral in question (USB external drive or printer, etc.). Is the device recognized via Apple System Profiler under USB? YesDevice recognized. Test in all USB ports to ensure all USB ports working as expected. Replace logic board for any port failures. NoDevice may require more power than supplied by USB ports. Try powered USB hub. Go to step 6 6. Does powered USB hub resolve issue? YesTest device on another computer of the same make and model. If another computer does not require a powered USB hub to allow functionality, replace the logic board NoTest device on another computer of the same make and model. If another computer does not recognize the device, replace the device
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 782010-10-29 Wired Keyboard Does Not Function Properly Quick Check SymptomsQuick Check Wired Keyboard Does Not Function Properly • Some or all keys on the keyboard don’t work • Eject key or Caps Lock key doesn’t seem to work • Some keys don’t work as expected 1. The system has 4 USB ports on the rear of the computer. Make sure to try each port to isolate a particular port malfunction. 2. Test with a known good wired keyboard to isolate a failed peripheral issue. 3. Test the keyboard on another Mac. If it works here, you may have bad USB port if the keyboard doesn’t work at all, or a software issue if the keyboard is working but not as expected. 4. Ensure that all available Software Updates have been applied to the computer for access to the latest bug fixes. Deep Dive CheckResultActionCode 1. Do any of the keys on the keyboard work? YesGo to step 2 NoGo to USB Port Doesn’t Recognize Devices symptom 2. Is the Caps Lock working as expected? YesGo to step 3 NoGo to Keyboard: Specific keys do not respond symptom 3. Is the media Eject key working as expected? YesGo to step 4 NoTo prevent accidentally ejecting media, Mac OS X adds a slight delay to the Media Eject key before it takes effect. Go to step 5 4. Open System Preferences > Speech. Is “Speak selected text when the key is pressed” enabled? YesThe key combination to speak text cannot be used for any other purpose. Either disable, or change to a more rare key combination (including Shift, Command, Option and Control). NoGo to step 6M15
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 792010-10-29 5. With optical media in the drive, hold the Media Eject key. Does the disc eject normally and the eject symbol appear? YesMedia eject key delay. No repair necessary. NoGo to Optical Drive Won’t Accept/Reject Media 6. Open System Preferences > Universal Access > Keyboard. Is “Slow Keys” enabled? YesWith “Slow Keys” on, you need to press a key for a longer period of time for it to be recognized. NoGo to step 7 7. Open System Preferences > Universal Access > Keyboard. Is “Mouse Keys” enabled? YesWith “Mouse Keys” on, you cannot use the Numeric Keypad to enter numbers. It will move the mouse pointer instead. NoGo to step 8 8. Open System Preferences > International > Input Menu. Check “Keyboard Viewer”. Then, from the Input Menu in the Menu Bar (flag), choose “Show Keyboard Viewer”. When typing on the keys that are not responding, do they show in the Keyboard Viewer? YesThe keys are being recognized. Go to step 9 NoThe keys are not being recognized. Replace the keyboard. K01 9. Open TextEdit or another text application and try typing something using the non- responding keys. Do they type in another application? YesApplication specific issue. Troubleshoot the application. NoTest another User to isolate a User account issue. If the issue persists, reinstall Mac OS X from the Install DVD.
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 802010-10-29 Keyboard: Specific Keys Do Not Respond Quick Check SymptomsQuick Check Keyboard: Specific Keys Do Not Respond • One or more keys do not respond when pressed • Key sticks • Keycap missing 1. If wireless keyboard is being used verify that it is properly paired with the system. Go to ‘Wireless Input Device Doesn’t Pair’ symptom flow to resolve pairing issues. 2. The caps lock key has a built-in delay to reduce accidental activation and must be held for approximately ½ second for it to be activated. Refer to http://support.apple.com/kb/TS1578 for additional information. 3. Inspect the keyboard for signs of liquid spills or other contamination. Apple’s warranty does not cover accidental damage. 4. If the keycap is loose attempt to reattach it. 5. For other keyboard issues jump to the appropriate symptom flow. Wired Keyboard/Mouse Not Recognized Quick Check SymptomsQuick Check Wired Keyboard/Mouse Not Recognized • USB wired keyboard/mouse not recognized when plugged in. • Mouse scroll ball not working or not working as expected. • Mouse buttons not working or not working as expected. 1. The Mac mini has 4 USB ports on the rear of the computer. Make sure to try each port to isolate a particular port malfunction. 2. Test with a known good wired keyboard or mouse to isolate a failed peripheral issue. . 3. Ensure that all available Software Updates have been applied to the computer for access to the latest bug fixes.