Amanda Work Group Manual

Appendix A: Troubleshooting Amanda 231
Problem: The integration patterns are incorrect.
Solution: Run a trace on the system to see if the integration strings coming across the port match 
the ones Amanda is expecting. (Run the Setup utility, selection 3.)
Problem: The Busy and Ring No Answer integration patterns are identical, so Amanda 
treats both types of calls the same.
Solution: Remove one of the integration strings by running the Setup utility, selection 3. Integra-
tion strings include:busy...

232 Installing [email protected]/Windows
Pager Company Appears Not to Answer
Problem: When calling some pager companies, Amanda gets only part of a ringback or no 
ringback sound at all.
Solution: This confuses the Brooktrout version 2 driver. Amanda can treat a PCPM error (which 
means no ringback was detected) as an answer if both of the following are true:
 The Brooktrout driver’s VPP_MAX_START_SILENCE parameter is set to a val-
ue appropriate for how long the paging company takes to answer the call...

Appendix B:
Troubleshooting the Clients
NIC Configuration
If you purchase a NIC other than the preconfigured NIC from The Amanda Company, you 
may have to run the Setup program for that NIC. The Amanda Company’s default settings 
for its NIC are:
IRQ  10
 I/O  340
 Unshielded Twisted Pair (UTP) (10BASE T)
Addresses 300 through 305 are not available for the NIC. The voice boards in the system 
will be using this range (300-305.) If there is a conflict with configuring the I/O address, 
please remove...

234 Installing [email protected]/Windows
Problem: Session (connection with server) has ended abnormally.
The voice server is shutting down.
Too many network conflicts.
Other applications may be taking too much processing time for this application 
to respond in the allotted amount of time.
Solution: Exit the program and try again later.
Problem: Client Connection unavailable.
Solution: Not enough Client Connections activated on the Amanda voice server.
To review or change the number of clients, see...

Appendix C:
Installing RDSP/x32 Boards
Installation Checklist
Follow this checklist or use it to verify that you have completed all the necessary steps for 
connecting Amanda to the telephone switching system. 
Be sure to…
1. Install properly addressed voice boards
2. Install Amanda software without errors
3. Connect the line cords from voice boards to the telephone switching system
4. Program the telephone switching system for voice mail integration
5. Test each voice board port for answering
6. Run...

236 Installing [email protected]/Windows
Configuring RDSP/x32 Voice Boards
Amanda recognizes each installed voice board by its unique address. The first voice board 
has address 300; the second, address 301; the third, address 302, etc. To set a voice board’s 
address, you must configure the pins on the voice board correctly using shorting jumpers. 
Voice boards are normally shipped with address 300 (board 1) when you receive them. 
You should check the address and change it, if necessary.
If you look at...

Appendix C: Installing RDSP/x32 Boards 237
The following table shows how to set the shorting jumpers for each possible voice board 
in Amanda.
Closed means that two pins are covered/connected by the shorting jumper, and Open 
means that the two pins are not covered/connected by the shorting jumper. In the diagrams 
in this chapter, the blacked out pin positions represent closed positions.
T
IP:Installers often place shorting jumpers over only one pin when the posi-
tion is Open. This does not connect the...

238 Installing [email protected]/Windows
CAUTION:Do not add or remove shorting jumpers while power is applied to the board.
Installing Voice Boards
After making sure the address for the voice board is correct, you can install it.
To install the voice board:
1. If this is a new installation, go to step 2. Otherwise, shutdown Amanda from the Main 
screen:
a. Press Alt+S.
b. Type in the password. (The default is AMandA with only the first two and the 
last letter capitalized.)
c. Press Enter.
d. Press Y (to...

Appendix C: Installing RDSP/x32 Boards 239
Connecting Ports
You create a port by connecting a telephone line to a voice board. Amanda can support 
from 2 to 24 ports. On a Brooktrout voice board with two connectors, the top connector 
represents the first two ports and the bottom connector represents the second two ports for 
a total of four ports per board. Each connector on a voice board is an RJ-14 modular jack. 
The inner pair is one port, and the outer pair is the other port. 
Ports are numbered...

240 Installing [email protected]/Windows
Voice Ports 
    1 & 2
Voice Ports 
    3 & 4
Phone Switch Telephone