Amanda Work Group Manual

Chapter 13: Configuration Reference 221
Serial Port Settings
ParameterDescription
Baud RateThe bps (bits per second) for the logical serial port with the same number. For example, 
baud1 gives the bps for serial_port1. (Serial_port1 can be mapped to any COM port.)
Possible values:  Any valid bps rate. The default is 19200. 
The defaults appear in install.cfg as:
set baudn 19200
where n is the logical serial port 1, 2, 3, or 4.
COM PortTo communicate with peripheral devices connected to COM/RS232 ports,...

222 Installing [email protected]/Windows
SMDI Settings
ParameterDescription
Base PortUse this Parameter to identify Amanda’s first voice mail port. The first voice mail port 
is identified as logical port 1, with every successive port having a sequential logical port 
number.
These numbers must be consecutive. The number for the second port must be one more 
than the number for the first port, and so on.
The default number is 1. The range is 0 to 32000.
The default appears in install.cfg as:
set...

Chapter 13: Configuration Reference 223
StartUse this parameter when smdi_type is necmci, generic, or md110.
When the smdi_type is necmci or generic, the position in the integration packet sent 
by the telephone switching system where the field containing the port number begins. 
The first position in the packet is number 1.
When the smdi_type is md110, this is the number of digits in the extension plan. Nor-
mally, this is the same as the value of Longest Local Extension.
The default is 8. The range is...

224 Installing [email protected]/Windows
Fax Settings
ParameterDescription
Dial Out DialstringWhen a user is listening to messages over the telephone and discovers that he has a fax 
message, he dials 72 to send the message to a fax machine followed by the telephone 
number for the fax machine. Amanda dials this parameter before the system dials the fax 
machines number. Usually, it is the dial code for accessing an outside line. The default 
is 9,. Use a maximum of 20 characters.
This parameter applies...

Chapter 13: Configuration Reference 225
Flow ID PaddingControls whether 1111 is added to the front of the fax_id. Many older fax modems need 
some extra characters as padding. Otherwise, part of the identifying string is cut off.
True or False. The default is True, but if 1111 appears on the receiving fax machine, 
change this parameter to False (so no padding characters are added).
This parameter applies to fax modems only.
The default appears in install.cfg as:
set fax_id_pad true
Flow Control...

226 Installing [email protected]/Windows
Longest Local 
ExtensionThe maximum number of digits that can be considered an extension number. 
The default number is 6. The range is 1 to 6.
Users (at the message menu) can send fax messages they have received to a fax machine 
by entering 72 then a fax machine’s telephone number. Amanda applies fax_dl_init (usu-
ally 9 for an outside line) if the telephone number entered by the user has more digits 
than max_local_extension.
This parameter applies to fax...

Chapter 13: Configuration Reference 227
Reverse Received DataTrue or False. Depends solely on the fax modem you are using. For most Rockwell-
chipset-based Class 2 modems, this parameter should be True. For most other modems 
(including Class 2.0), it should be False.
If set incorrectly, received faxes cannot be retransmitted or viewed at all. Setting it to 
True reverses the bits within each received byte, correcting for an oddity in the Rockwell 
firmware.
This parameter applies to fax modems only.
The...

228 Installing [email protected]/Windows
Outdial Settings
ParameterDescription
box_outdialControls special mailbox options.
You provide a mailbox for each telephone digit that becomes a special mailbox option. 
While logged into a mailbox, a user presses 7 to reach special options, then a digit, 0-9, 
depending on what you specify here. Then Amanda executes the tokens in the extension 
field of the mailbox you specify for that digit.
Setting the mailbox to -1 disables that special mailbox option. For...

Appendix A:
Troubleshooting Amanda
New Problems
Solving a problem often requires sending annotated trace files to The Amanda Company. 
A customer service representatives need to know what happened, what SHOULD HAVE 
happened, what time, and so on. The trace files need to go to the right people in a timely 
manner. If a line connected to Amanda goes out of service, The Amanda Company needs 
trace information on the last activity on that line. You can e-mail your trace files to 
[email protected]....

230 Installing [email protected]/Windows
Problem: The telephone switching system does not return dial tone on a transfer hook-
flash—and it is supposed to.
Solution: Do one or more of the following:
 Check your single line station card to see if it is operating properly
 Use a buttset or single line telephone to verify that the switch is not giving dial 
tone to the ports
 Check to see that you have enough Touch Tone Receivers (TTRs, also called 
DTMF receivers)
Problem: Token programming is being...