Amanda Work Group Manual

Chapter 11: Programming Examples 181
Choosing Tokens
A number of commands from the Token Programming Language make IVR easier and 
voice forms possible.
To present a menu for your caller, you can use:
 The menu fields associated with the mailbox. The mailbox allows the caller to en-
ter either a one-digit response to the menu or another mailbox. Amanda waits long 
enough to be sure that the caller has finished. (For this method, turn Do Not Dis-
turb ON.)
 The M() command. In this case, Amanda waits...

182 Installing [email protected]/Windows
The quiz part (not explained) uses:
 Menus using the M() command, using 0 to reach a live attendant at any time.
 The R() command to request the test ID, convert the DTMF tones entered by the 
stylist, and store the ID in a variable.
 The N() command to look up the test ID in a database file. The database deter-
mines what set of questions to ask the stylist. It also contains a field indicating how 
many calls have come in using this test ID. Only one call...

Chapter 11: Programming Examples 183
Greeting 6: Please say your zip code now.
Greeting 7: Please say the name of your city now.
Greeting 1 of mailbox 1001: Please say the name of your state now.
Greeting 2 of mailbox 1001: Please use your telephone keypad to enter a daytime 
telephone number where we can reach you if neces-
sary. Please start now.
Mailbox 1001 has:
Extension Field:@=(%S2,%M(1000))M(G3,2,30)G(0)
%M[1000] is the number of messages stored in mailbox 1000. 
Amanda stores this number in a...

184 Installing [email protected]/Windows 

Chapter 12:
Installing the Clients
Introducing the Clients
Amanda’s Windows 3.11 client applications also run on Windows 9x, Windows NT, and 
Windows 2000. 
Amanda Administrator Windows 3.11. Allows the Amanda system administrator 
to set up mailboxes and perform other system functions. 
Amanda Monitor Windows 3.11. Allows the Amanda system administrator 
to monitor the Amanda system.
Installing the Administrative Clients
Now that the Amanda is up and running properly, you may install Amanda clients on...

186 Installing [email protected]/Windows
The Select Type of Installation dialog box appears.
5. Select either the Full Install/Re-Install or the Upgrade option button the click Next>.
The Select Client Applications dialog box appears.
6. Only for Amanda system administrators’ workstations: Select the Administrative Cli-
ents check box to install Amanda Administrator and Amanda Monitor.
7. Click Next>.
The Select Program Group dialog box appears.
8. Use the default group (Amanda) or type a new group name...

Chapter 12: Installing the Clients 187
9. Click Finish.
The Finish the Installation dialog box appears.
10. Click OK.
Adding Client Connections
Now that users have the [email protected]/Windows clients, you must add the 
appropriate number of Client Connections to the Amanda Voice Server. Ten client 
connections come with Amanda Voice Server. With ten client connections, ten users can 
log on to the Amanda server at a time. 
Adding client connections requires a Client Connection Bank (CCB) with at least...

188 Installing [email protected]/Windows
The window will show you the number of clients currently activated (this will not 
include the ten clients that come with the system) as well as the number of clients on 
the CCB available for activation. 
4. Enter the number of client connections you wish to activate from the CCB in the 
Number Of Clients To Activate text box. 
5. Click OK to finish. 
6. Restart the Amanda Service. 
The Amanda voice server’s install.cfg configuration file is updated so that the...

Chapter 13:
Configuration Reference
Overview
This chapter divides the configuration parameters into the groups in which they appear in 
the Setup utility. Then it explains each parameter. Within each group, the Parameters 
appear in alphabetical order.
Global Settings
ParameterDescription
abbreviate_datesControls how Amanda says the date for a message dated today or yesterday.
True or False. The default is True.
When True, Amanda says “today” or “yesterday” instead of the actual date, for example,...

190 Installing [email protected]/Windows
active_holdWhen the extension is busy, the caller can hold for the called party—actively or inactive-
ly.
True or False. The default is True.
When True, Amanda is set up for active hold. The caller must continually indicate that 
he wants to remain on hold. Failure to continue to press * when prompted indicates that 
the caller is no longer interested in holding. If he doesn’t enter another extension, he is 
asked for a message. Active hold is best for 800...