Amanda Work Group Features 7 Xx Instructions Manual

Chapter 2 Using Amanda Messenger 43
The Transfer Greeting dialog box displays your greetings.
5. Select a greeting then click OK.
T
IP:Record a special transfer greeting (one of your RNA 
greetings) and configure Manage Waiting Calls to use 
it automatically. 
Managing Greetings
Amanda provides a system Ring No Answer (RNA) greeting and a system 
busy greeting for when you do not answer or your extension is busy. 
Amanda also provides a default Name and Extension recording that 
identifies you by your...

44 Using [email protected]/DOS Workstation Features
Controlling the RNA Greeting
You can use the system greeting or one of your own custom RNA greetings. 
You can change them to suit your needs. For example, to use different 
greetings for when you are at your desk and when you are not, change your 
greeting as you leave and return. (Routine changes, such as for daytime and 
after-hours, can be scheduled. See your Amanda system administrator for 
details.)
Amanda plays the selected RNA greeting when any...

Chapter 2 Using Amanda Messenger 45
2. Select the On check box to use your custom busy greeting. Clear it to 
use the system busy greeting.
When this check box is selected, Amanda uses your custom busy greet-
ing when your extension is busy. You can record the custom busy greet-
ing only via the telephone. For more information, see 
Using 
[email protected] Telephone Features
.
When cleared, the system busy greeting is used. The system busy greet-
ing allows the caller to hold for the extension by...

46 Using [email protected]/DOS Workstation Features
4. Click Play.
Amanda Messenger plays the greeting or calls you on the telephone to 
play the greeting.
Recording a Greeting or Name and Extension Recording
You can record custom greetings or your Name and Extension recording 
using your telephone or your workstation’s sound card. (Which is used 
depends on the setting for Use Speakers. See “Setting Up Amanda 
Messenger,” earlier in this chapter, for more information.) When recording 
on your...

Chapter 2 Using Amanda Messenger 47
NOTE:For recordings made using the microphone, use the 
mixer to determine where the input is coming from. 
The mixer is usually a program that comes with the 
sound card. It is also a standard multimedia application 
within Windows 95 called “Volume.”
 If the Use Microphones check box is unchecked, Amanda will call 
your extension and prompt you through the recording session.
See “Setting Up Amanda Messenger,” earlier in this chapter, for more 
information about...

48 Using [email protected]/DOS Workstation Features
The Approve or Reject dialog box appears.
7. Click Review to listen to the .WAV file.
8. Click Save to save it or Cancel to reject it. If you reject it, you can redo 
steps 3 through 7.
9. See “Setting Up Amanda Messenger,” earlier in this chapter, for more 
information about workstation options.
Naming an RNA Greeting
To provide a name for an RNA greeting:
1. On the Options menu, click Greetings…
The Greetings dialog box appears.
2. Select a greeting...

Chapter 2 Using Amanda Messenger 49
Viewing General Mailbox Information
You can view, but not change, general information about your mailbox. 
To view this read-only information:
 On the Options menu, click Mailbox Info….
The General Mailbox Information dialog box displays the following:
 The two names used for you in the employee directory. Callers can 
type the first few digits of these names and be given your extension. 
Amanda Messenger displays this information at Directory Name 1 
and Directory...

50 Using [email protected]/DOS Workstation Features
Managing Guests
Your system administrator can allow you to create mailboxes for guests. For 
example, you may have a part time employee who needs to access voice mail 
for a few months.
To add a guest:
1. On the Options menu, click Guests…
The Guest List dialog box appears.
2. Click New. 
The appropriate guest mailbox number appears in the guest list. 
To  d e l e t e  a  g u e s t :
1. On the Options menu, click Guests…
The Guest List dialog box...

Chapter 2 Using Amanda Messenger 51
System menu
Edit menu
View menu
Log OnAllows you log on to Amanda Voice Server after 
you have been disconnected for some reason. For 
example, the server may have become temporarily 
unavailable.
Stop WaitingInterrupts the action being performed. Use this 
command if communication between Amanda Mes-
senger and Amanda Voice Server slows down sig-
nificantly (due to network traffic, high levels of 
CPU activity, and so forth). 
ExitAllows you to terminate Amanda...

52 Using [email protected]/DOS Workstation Features
Messages menu
New MessageOpens a new Compose window. 
ForwardOpens a Compose window containing the compo-
nents of the selected message. On the Messages 
menu, you click Record to add a component that 
explains why you are forwarding the message, 
then click Send… to mail the contents of the Com-
pose window.
Forward Immedi-
ately…Forwards the current message to another mailbox 
without allowing you to edit the message.
ReplyReplies to the current...