Amanda Work Group Features 7 Xx Instructions Manual

Chapter 2 Using Amanda Messenger 33
You can reset these options using your telephone as well as Amanda 
Messenger. For more information, see
 
Using [email protected] 
Telephone Features
.
 Request changes to be made by the administrator
Changing Basic Options
You can view and often change your mailbox’s basic options. For example, 
you can:
 Always control options such as whether Amanda plays the date and 
time
 Control options such as Do Not Disturb only when your system ad-
ministrator has not...

34 Using [email protected]/DOS Workstation Features
Basic Options
OptionDescription
Do Not DisturbWhen this check box is selected, Amanda plays the Ring No Answer 
(RNA) greeting without trying to call you. When cleared, Amanda 
performs the programmed dial actions in the Extension text box. Usu-
ally, this calls your extension.
Call Screening You can screen calls if the following conditions exist:
 This option is selected
 Do Not Disturb is cleared
 The System Administrator has configured Amanda to...

Chapter 2 Using Amanda Messenger 35
Managing Waiting Calls
 If a call arrives while you are using your extension and you use the Manage 
Waiting Calls feature, the Waiting Calls dialog box appears on your 
workstation. 
Identify Called PartyWhen this check box is selected and Amanda performs a supervised 
transfer, Amanda plays the Name and Extension recording of the 
mailbox that was called. This is useful when two or more mailboxes 
ring the same telephone extension. (Messages are stored with the...

36 Using [email protected]/DOS Workstation Features
Use it to:
 Connect to the waiting caller (after you terminate the current call)
 Transfer the caller to a coworker
 Place the caller on hold
 Have Amanda take the caller’s message
Preparing for Waiting Calls
For minimal preparation for managing waiting calls, perform steps 1 through 
3 of the following procedure. While this is the simplest way to set up for 
waiting calls, remember:
 You have only a few seconds to respond to a waiting call after...

Chapter 2 Using Amanda Messenger 37
5. By default, the Waiting Call dialog is made active, even if Amanda 
Messenger is minimized. It is best to keep Make Window Active and 
Restore if Minimized selected. 
 To hear a beep, select beep then click OK.
6. Click Configuration… to streamline the way waiting calls are pro-
cessed. Save yourself (and your caller) time by deciding in advance 
about:
 Which greeting to play when you want to:
 Put the caller on hold
 Have the caller leave a message
 Transfer...

38 Using [email protected]/DOS Workstation Features
The Waiting Call Configuration dialog box appears.
2. Click the Edit... button beside the type of response: Hold Greeting, Take 
Message Greeting, or Transfer Greeting.
The Hold Greeting, Take Message Greeting, or Transfer Greeting dialog 
box appears.
3. Select one of the entries in the Greeting List box.
Selecting Prompt (the default) allows you to postpone a decision about 
what greeting to play until after the call arrives. 
(Use this if you have...

Chapter 2 Using Amanda Messenger 39
To specify a single coworker:
1. Click Configuration….
The Waiting Call Configuration dialog box appears.
2. Click the Edit... button beside Transfer to Mailbox.
The Transfer Mailbox dialog box appears.
3. Select the mailbox (or select prompt to postpone the selection of a mail-
box until after the call arrives).
Amanda Messenger will transfer all the waiting calls that you decide to 
transfer to this mailbox.
To create a personal list of mailboxes to which you...

40 Using [email protected]/DOS Workstation Features
3. Type a number of seconds in the text box.
Managing a Call after Minimal Preparation
The following procedures explain how to use Manage Waiting Calls without 
doing any preplanning. A little preparation on your part can save you steps 
and, more importantly, time. You have only a few seconds to manage the call 
before Amanda places it on hold—just as she does without Manage Waiting 
Calls.
To listen to the name and company name of your caller:
1. From...

Chapter 2 Using Amanda Messenger 41
3. Click Hold.
After the hold, the Waiting Calls dialog box reappears so you can pro-
cess this call again.
T
IP:Configure Manage Waiting Calls to use either your custom 
busy greeting or a specially recorded hold greeting (one of 
your RNA greetings) automatically.
To connect yourself to the caller:
 From the Waiting Calls dialog box, end your current call then click 
Connect.
To have the caller leave a message:
1. From the Waiting Calls dialog box, click Take...

42 Using [email protected]/DOS Workstation Features
To transfer this call to a coworker:
1. From the Waiting Calls dialog box, click Transfer.
The Transfer Greeting dialog box appears.
2. Select the greeting that Amanda will play to your caller from the Greet-
ing list box.
3. Click Transfer.
The Transfer Waiting Call dialog box displays all the mailboxes on the 
Amanda system.
T
IP:Configure a mailbox for all transfers or make a transfer 
list so you can select from a smaller list instead of all 
the...