Amanda Work Group Features 7 Xx Instructions Manual
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Using Am [email protected]/ DOS Workstation Features Version 7.xx User’s Guide Edition 7/01
ii Using [email protected]/DOS Workstation Features Copyright and Trademark Notices Copyright 1992–2001 The Amanda Company. All Rights Reserved. This guide and the software described herein are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of The Amanda Company. Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda Company. Other brand names and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. Limited Warranty on Software The Amanda Company warrants the media on which the software is recorded to be free from defects in materials and faulty workmanship for a period of 90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to The Amanda Company and The Amanda Company will replace the media without charge. THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE. IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,
iii INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR THIS PRODUCT. Any written or oral information or advice given by Amanda Company dealers, distributors, agents, or employees will in no way increase the scope of this warranty, nor may you rely on such oral or written communication. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Agreement shall be governed by the laws of the State of California without regard to the conflicts of laws or provisions thereof. Fraudulent Usage Advisory Although the Amanda software is designed to resist fraudulent usage, including unauthorized access to a long distance network, no product, including the Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF YOUR LICENSED AMANDA SOFTWARE. THE AMANDA COMPANY 13765 ALTON PARKWAY, UNIT F IRVINE, CA 92618 TELEPHONE (949) 859–6279 FAX (949) 859–4380
iv Using [email protected]/DOS Workstation Features Conventions This manual uses the following terminology and conventions: AmandaThe name by which this manual refers to the Aman- [email protected] system to make reading about the system easier. Because of the name Amanda, the system is also referred to as “she.” callerSomeone who calls into Amanda. A caller often ob- tains information, leaves a message for someone, and/or provides information. Because Amanda is referred to as “she,” callers and users are referred to as “he.” userSomeone with an extension that Amanda transfers calls to and/or stores messages for. A user can ac- cess Amanda to play, delete, and send messages as well as set personal options such as Do Not Disturb.
Contents Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Chapter 1 Installing Amanda Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing Amanda Messenger and Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . 1 Installing Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 In Windows 3.11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 In Windows 95 or 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2 Using Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Logging On to Amanda Voice Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Logging Back On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 More Than One Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Changing Your Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Understanding Information Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Resizing and Reordering Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Sorting Rows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Setting Up Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Setting Play/Record Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Converting from Stereo to Mono . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Being Notified about New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Displaying Mailbox Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Saving New Messages Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Prompt to Empty Trash Bin on Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
vi Using [email protected]/DOS Workstation Features Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Playing or Viewing a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Saving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Composing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Message Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Forwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Managing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Managing Mailing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Viewing Message Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Controlling Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Changing Basic Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Managing Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Preparing for Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Managing a Call after Minimal Preparation . . . . . . . . . . . . . . . . . . . . 40 Managing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Controlling the RNA Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Controlling the Busy Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Playing a Greeting or Name and Extension Recording . . . . . . . . . . . . 45 Recording a Greeting or Name and Extension Recording. . . . . . . . . . 46 Importing a Greeting or Name and Extension Recording . . . . . . . . . . 47 Naming an RNA Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Viewing General Mailbox Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Managing Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Messages menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Play menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Fax menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Window menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using Toolbar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using Player Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
vii Chapter 3 Using Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Starting and Exiting Amanda Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Setting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Dialing Numbers from Windows Applications . . . . . . . . . . . . . . . . . . . . . . . . . 63 With Windows 3.11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 With Windows 95 or 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Chapter 4 Using Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Introducing Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Saving a Fax as a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Sending a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
viii Using [email protected]/DOS Workstation Features
Chapter 1 Installing Amanda Clients Installing Amanda Messenger and Amanda Dialer The Amanda Messenger and Amanda Dialer applications must be installed on each user’s workstation. They can be installed from a network drive if your Amanda system administrator or your network administrator copies the files on the User Clients disk to a network location. They run on Windows 3.11, Windows 95, 98, NT, or 2000. To install Amanda Messenger or Amanda Dialer: 1. Run SETUP.EXE from the User Clients disk or from the location on your network where the disk has been copied. You can do any of the following: Double-click the name of this file in File Manager (Windows 3.11) or Explorer (Windows 95). Select Run… from File Manager’s File menu or from Windows 95’s Start menu. Then type the path to SETUP.EXE in the text box or click Browse… to locate SETUP.EXE. The Setup dialog box appears. 2. Click Continue. The Installing Amanda Clients dialog box appears. 3. Click Yes.
2 Using [email protected]/DOS Workstation Features The Destination Path dialog box appears. Use the default path (C:\AMACLNTS) for the Amanda Clients or type (or browse for) another path in the Path text box. 4. Click Continue. The Destination Group dialog box appears. 5. Use the default group (Amanda) or type a new group name in the Group text box. Click Continue. Installing Amanda Fax Install Amanda Fax only after you have installed the Amanda Messenger and Amanda Dialer software. That installation process automatically installs the SENDFAX.EXE file that is required by Amanda Fax. In Windows 3.11 To install Amanda Fax in Windows 3.11: 1. From Program Manager’s Main group, double-click the Control Panel icon. The Control Panel group appears. 2. Double-click the Printers icon. The Printers dialog box appears. 3. Click Add>>. The dialog box expands. 4. In the List of Printers list box, select Install Unlisted or Updated Printer—if it isn’t already selected. 5. Click Install….