Amanda Work Group Features 7 Xx Instructions Manual

							Chapter 1 Installing Amanda Clients 3
The Install Driver dialog box appears. 
6. Do one of the following:
 If you are installing from a floppy disk, insert the 
[email protected] User Client floppy disk into a floppy disk 
drive. Make sure that the name of the drive containing the floppy 
disk appears in the text box. (For example, if you inserted the 
floppy disk in the A: drive, A: appears in the text box.) Go on to 
step 7.
 If you are installing from a network location, click Browse… and 
use the Browse dialog box to locate the files from the 
[email protected] User Client disk. (Windows 3.11 is looking 
for the directory that stores the OEMSETUP.INF file. Ask your 
Amanda system administrator for the exact path to this directory, if 
necessary.) 
Click OK to return to the Install From Disk dialog box.
7. Click OK to exit from the Install Driver dialog box.
The Add Unlisted or Updated Printer dialog box appears. Its List of 
Printers list box should display (and have already selected) Amanda 
Fax.
8. Click OK.
The Printers dialog box reappears. The Installed Printers list box should 
now include Amanda Fax on LPT1 (or a similar listing).
9. Click Close.
In Windows 95 or 98
To install Amanda Fax in Windows 95:
1. From the Start menu, select Settings then Printers.
The Printers window appears.
2. Double-click the Add Printers icon. 
						

							4 Using [email protected]/DOS Workstation Features
The Add Printer Wizard dialog box appears.
3. Click Next.
4. Select the Local Printer option button—if it is not already selected.
5. Click Next.
6. Click Have Disk…
The Install From Disk dialog box appears. 
7. Do one of the following:
 If you are installing from a floppy disk, insert the 
[email protected] User Client floppy disk into a floppy disk 
drive. Make sure that the name of the drive containing the floppy 
disk appears in the Copy Manufacturer’s Files From text box. (For 
example, if you inserted the floppy disk in the A: drive, A: appears 
in the text box.) Go on to step 8.
 If you are installing from a network location, click Browse… and 
use the Open dialog box to locate the files from the 
[email protected] User Client disk. (Windows 95 is looking 
for the folder that stores the OEMSETUP.INF file. Ask your 
Amanda system administrator for the exact path to this folder, if 
necessary.) 
Notice that you cannot select a file from this Open dialog box. 
_OSETUP.INF appears to be selected, but that is not the case. Win-
dows 95 is concerned only with the selected folder (from which it 
automatically selects OEMSETUP.INF—even though that does not 
appear to be the case). 
Click OK to return to the Install From Disk dialog box.
8. Click OK to exit the Install From Disk dialog box.
The Add Printer Wizard dialog box reappears. Amanda Fax appears in 
the Printers list box.
9. Click Next. 
						

							Chapter 1 Installing Amanda Clients 5
10. Select the FAX port (or any port other than FILE) from the Available 
Ports list box.
N
OTE:The port selection is unimportant because Amanda 
Fax does not use a port on this machine. Your selection 
only affects the icon in the Printers group. Your selec-
tion does NOT affect any other application or printer 
configuration.
11. Cli ck Next.
12. You probably do NOT want Amanda Fax as your default printer and 
should select the No option button. If you plan to use Amanda Fax as 
the default printer, select the Yes option button instead.
13. Click Next.
14. Click Yes to send a test fax page.
15. Click Finish.
The Amanda Fax dialog box appears.
16. Do one of the following:
 To send the test page to your fax machine, select Fax Out then click 
OK.
You are asked for your mailbox and security code, then a fax num-
ber.
 To send the test page as a message, select Send to Messenger… 
then click OK.
You are asked for your Amanda Messenger mailbox.
Within Amanda Messenger, click the Compose window to make it 
active, double-click the fax component to view the page.
17. If the test page is OK, click Yes in answer to the question about that in 
the Amanda Fax dialog box. 
						

							6 Using [email protected]/DOS Workstation Features 
						

							Chapter 2
Using Amanda Messenger
Logging On to Amanda Voice Server
Amanda Messenger provides a workstation interface for managing 
messages. It is easier to use and has more options than are available when 
using a touch-tone telephone. 
When you start Amanda Messenger, you must log on to the Amanda Voice 
Server.
To use Amanda Messenger:
1. Double-click the Amanda Messenger icon. In Windows 95, you can 
select Amanda Messenger from the Start menu.
The Messenger Logon dialog box appears.
2. Click Network Settings…. 
The Network Settings dialog box appears. Its default settings, which are 
AMANDASERVER for the Server Name and 0 for Local Area Network 
Adapter (LANA), are accurate in most cases. See your system adminis-
trator to be sure.
3. Click OK.
The Messenger Logon dialog box reappears.
4. Type your mailbox in the Mailbox text box. 
						

							8 Using [email protected]/DOS Workstation Features
Your mailbox is probably the same as your extension number, but it 
doesn’t have to be. Check with your system administrator to be sure.
5. Type your security code in the Security Code text box.
(This is the same security code that you use to access Amanda over the 
telephone.)
6. Click OK.
Amanda Messenger appears. Its main window contains:
Logging Back On
If you lose connection to Amanda Voice Server while you are using Amanda 
Messenger, you can log back on without exiting Amanda Messenger.
To log back on to Amanda Voice Server:
 On the System menu, click Log On.
A message indicates that you are logged on or that the server is unavail-
able.
More Than One Logon
Using Amanda Messenger, more than one user can log on to the same 
mailbox at the same time—as long as they all know its security code. For 
example, if customers who call when all the lines are busy can choose to 
leave a message, customer service representatives might all monitor the 
mailbox that stores those messages. On busy days, some employees may be 
answering calls, while others process the oldest messages that have been left. 
New Messages windowLists all unheard messages and any that 
were not saved or deleted after having 
been heard.
Saved Messages windowLists all previously heard messages.
Trash Bin windowLists all deleted messages.
Message StatisticsDisplays read-only information about 
your mailbox. 
						

							Chapter 2 Using Amanda Messenger 9
To prevent others from processing the same messages, employees must 
remove messages from the New Messages window as they start to process 
them. The supervisor can use Amanda Messenger to monitor that mailbox, 
determining how to schedule employees’ time, when to answer messages 
along with the others, and so forth.
Changing Your Security Code
As you start Amanda Messenger, you are prompted for your security code. 
Amanda Messenger uses that code to log you on to Amanda Voice Server. 
Once logged on, you can listen to your messages, send messages, and so 
forth.
It is a good idea to change your security code occasionally. You can change 
it at any time. Use up to eight digits. Security codes are always numeric so 
they can be entered using a touch-tone telephone.
To change your security code:
1. On the Options menu, click Security Code….
The Change Security Code dialog box appears. For security reasons, the 
dialog box does not display security codes.
2. Type your current code in the Current Security Code text box.
Asterisks appear as you type.
3. Type the new code in the New Security Code text box.
4. Confirm the new security code by retyping it into the Verify New Secu-
rity Code text box.
Message Windows
The message windows (New Messages, Saved Messages, and Trash Bin) list 
messages for each mailbox. 
						

							10 Using [email protected]/DOS Workstation Features
Amanda Messenger puts every incoming message in the New Messages 
window. In general, you should use this window only for messages that you 
haven’t played or, in the case of fax messages, haven’t viewed. However, 
unless new messages are automatically saved, the New Messages window 
lists any messages that you have not saved or deleted, regardless of whether 
you have played or viewed them. While there are messages in this window, 
your message light (if you have one) remains on, so it is important that you 
move messages to the Saved Messages or the Trash Bin window. On the 
Messages menu, you can click Update Messages to save the messages that 
have been listened to or viewed all at once.
The Saved Messages window is for messages you want to keep for a while. 
For example, they may contain information you need to get your job done. 
Depending on the workstation options you set, Amanda Messenger may 
automatically save every new message as you play or view it.
The Trash Bin window lists messages that you no longer want. You put them 
there, but, while the messages are still in the Trash Bin window, you can 
change your mind and move them to the Saved Messages window. 
Unwanted messages are permanently deleted as you exit Amanda 
Messenger.
By default, the oldest message is at the top of each list and the newest 
message is at the bottom (sorted by date and time). 
						

							Chapter 2 Using Amanda Messenger 11
Understanding Information Columns
Each message window contains five columns:
DateDisplays the date associated with the message. Depend-
ing on Amanda Voice Server options, it is either the date 
the message was recorded or the date the message was 
forwarded. This column sorts in ascending (oldest to 
newest) order.
FromDisplays one of the following:
The mailbox and/or name of the Amanda user who is con-
tacting you. What information you see here depends on 
the workstation options you have set.
The word “Outside” if the call originated outside the 
Amanda system.
This column sorts in alphanumeric order.
AttributesDisplays additional message markings: Urgent, Private, 
Receipt
Urgent: Indicates that the caller who recorded the mes-
sage marked it urgent. 
Private: Indicates that the caller who recorded the mes-
sage marked it private (so it cannot be forwarded).
Receipt: Indicates that the message you sent to a cowork-
er (along with a request for verification) was heard or 
viewed. 
This column sorts from highest to lowest: Urgent, Private, 
Receipt, none 
						

							12 Using [email protected]/DOS Workstation Features
Resizing and Reordering Columns
You can adjust the width of columns and reorder them for convenience. For 
example, you might want the Subject column to be wider and be the third 
column.
To adjust a column’s width:
 Position the mouse pointer over the separator to the right of the col-
umn and drag the separator horizontally to change the column’s 
width.
This changes the size of the column preceding the separator and the last 
column.
To  h i d e  a  c o l u m n :
 Position the mouse pointer over the separator to the right of the col-
umn and drag the separator to the left as far as possible.
To hide the last column, widen the second-to-last column.
LengthDisplays one of the following: 
For a one component voice message, displays the total 
length in seconds.
For a one component fax message, displays the total num-
ber of pages.
For a multi-component message, displays the total num-
ber of components. A multi-component message can con-
tain both fax and voice messages.
This column sorts in ascending numerical length.
SubjectDisplays the subject (up to 50 characters) of the message. 
To add or edit a subject, do one of the following:
On the Messages menu, click Edit Subject…. 
Double-click the Subject column for the message.
This column sorts in alphanumeric order.