Amanda Work Group Administrations 7 Xx Instructions Manual

Chapter 10: Using Utilities 211
The prior product updated/upgraded was: [email protected]/DOS 6.00 A.
The files backed up by this installation appear intact; an un-install
should be possible.
The BUILD.ID for this installation is:
    -Unknown-
Number of installation starts found for this product is:
1
View the SUMLOG file, or Continue ...[V,C]?C
**********************************************************************
Found installation of [email protected]/DOS Version 1.45 Rev B
This installation was an...

212 Administering [email protected]/DOS
Number of installation starts found for this product is:
1
View the SUMLOG file, or Continue ...[V,C]?C
**********************************************************************
Found installation of Amanda@Work Version 5.45 Rev ?
This installation was an update/upgrade.
The prior product updated/upgraded was: -Unknown-
The files backed up by this installation appear intact; an un-install
should be possible.
The BUILD.ID for this installation is:
    -Unknown-
Number...

Appendix A:
Setup Sheets
Company Greeting Example
Mailbox 990 Preassigned
GreetingThe caller will hear:The greeting will play:
1Good morning. Thank you for calling _____________
Company Name
8:00 A.M. to 12:00 P.M.
Monday through Friday
2Good afternoon. Thank you for calling ____________
Company Name
12:00 P.M. to 5:30 P.M.
Monday through Friday
3Thank you for calling ______________. 
Company Name
Our office is now closed.
5:30 P.M. to 8:00 A.M.
Monday through Friday
8:00 
A.M. Saturday 
through 
8:00...

214 Administering [email protected]/DOS
    Setup Sheets
Caller Instructions Example
Mailbox 991 Preassigned
Because of the seamless transfer from 990 to 991, 
the caller hears these instructions immediately following the main greeting.
Mailboxes assigned to menu choices:
GreetingThe caller will hear:The greeting will play:
1For Sales, please press 1; for Service, press 2; for Ad-
ministration, press 3; for Office Hours, press 4. If you 
know your party’s extension, you may enter it at any 
time or...

Appendix A: Setup Sheets 215
    Setup Sheets
Mailbox with Greetings
Mailbox Number: __________
Comment: ________________
.
GreetingThe caller will hear:Greeting plays:
1Time:
Days:
2Time:
Days:
3Time:
Days:
4Time:
Days:
5Time:
Days:
6Time:
Days:
7Time:
Days:
—Master Copy—
      Make copies of this sheet prior to filling it out. 

216 Administering [email protected]/DOS
    Setup Sheets
Mailbox with Menu
Mailbox Number: __________
Comment: ________________
Mailboxes assigned to menu options:
If Caller PressesMailboxComments
0 transfers to 
1 transfers to 
2 transfers to 
3 transfers to 
4 transfers to 
5 transfers to 
6 transfers to 
7 transfers to 
8 transfers to 
9 transfers to 
—Master Copy—
      Make copies of this sheet prior to filling it out. 

Appendix A: Setup Sheets 217
    Setup Sheets
General Mailbox Checklist
MailboxPurpose
0Reserved for Operator
1
2
3
4
5
6
7
8
9 

218 Administering [email protected]/DOS
MailboxPurpose
—Master Copy—
      Make copies of this sheet prior to filling it out. 

Appendix A: Setup Sheets 219
1Before using mailbox 994, you must create it. Of the preassigned mailboxes, this one is not 
shipped with Amanda.
4llReserved for Employee Directory
990Reserved for Main Greeting
991Reserved for Caller Instructions
992Reserved
993Reserved
994Reserved
995Reserved for Future Delivery
996Reserved
997Reserved
998Reserved for Direct Send to Voice Mail
999Reserved for System Administration
MailboxPurpose 

220 Administering [email protected]/DOS
    Setup Sheets
Mailbox Settings
Chain examples:
999 performs a hang-up;
991 returns to Instructions
Mail-
boxExten-
sion
Store 
Mes-
sages
Yes/NoDo Not 
Disturb
On/OffCall 
Screen-
ing
Yes/No
First NameLast NameRNA 
ChainBusy 
ChainDone 
Chain
—Master Copy—
      Make copies of this sheet prior to filling it out.