Amanda Work Group Administrations 7 Xx Instructions Manual

Appendix B: Glossary 231
inband signalingThe telephone switching system’s ability to send DTMF 
tones to a telephone port as soon as it answers (goes off-
hook), informing Amanda of the nature of the call as 
well as the extension or CO line which is calling. This 
helps Amanda make the correct decision in processing 
the call (i.e., play a Busy message, play the current greet-
ing, enter the log on mode, or play the company greeting 
by processing mailbox 990). This is useful in conjunc-
tion with a...

232 Administering [email protected]/DOS
Interactive Voice Response 
(IVR)A way in which callers can obtain information from a 
computer database through the use of DTMF. This is 
common in the banking industry. For example, if you 
want to know your account balance, you enter your ac-
count number and your personal identification number 
when prompted. The system you are communicating 
with confirms your account number and security code 
and accesses a database to retrieve your account balance.
jumper...

Appendix B: Glossary 233
monitored transferSame as supervised transfer.
NDISNetwork Driver Interface Specification. A device driver 
which provides hardware and protocol independence for 
network drivers.
NetBEUINetBIOS Extended User Interface. The network proto-
col required by Amanda for Workgroups.
NetBIOSNetwork Basic Input/Output System. A layer of soft-
ware which links a network operating system with spe-
cific hardware. It allows application programs to 
communicate with the network.
networkSee...

234 Administering [email protected]/DOS
prompt fileThe Amanda file containing all system prompts (prere-
corded words, sentences, or questions) that are included 
within the Amanda software. The default prompt file is 
C:\AMANDA\ENGLISH.IDX or ENGLISH.BDX (de-
pending on whether your computer is a Brooktrout voice 
board or a Amanda Company voice board for Norstar 
KSUs). A Spanish version of the system prompts are 
also available from The Amanda Company.
reorder toneA fast busy or busy tone heard when...

Appendix B: Glossary 235
substringA portion of a string. For example, “EN” is a substring 
of “MEN” as well as “WOMEN”, or “TENTH”.
supervised transferA type of call transfer in which Amanda stays on the line 
and listens to telephone switching system tone patterns 
after putting the caller on transfer hold. If what is heard 
does not match a Ring, Busy, or Reorder tone, the voice 
board driver reports an answer to Amanda. To complete 
the transfer, Amanda hangs up. (See also blind trans-
fer.)
system...

236 Administering [email protected]/DOS
traceA facility within the Amanda software which logs all ac-
tivity on telephone ports into a file named 
C:\AMANDA\TRACE.OUT. This file can be viewed 
using any ASCII editor such as MS-DOS EDIT or JOVE 
(supplied by The Amanda Company).
The TRACE.EXE utility allows you to review Aman-
da’s activities. When testing token programming, use 
the following command to start Amanda with trace 
turned on:
C:\AMANDA /t /s 1300
This command also limits the size of the...

Appendix B: Glossary 237
voice formVoice response to a series of questions that constitute a 
form. For example, Amanda might ask a caller for his 
name, address, and other pertinent information for a 
mailing label. Using the Q() command in the Token Pro-
gramming Language, all the caller’s answers can be 
stored as a message.
voice notificationDialing an extension or an outside number and playing 
the mailbox’s Name and Extension recording and saying 
the total number of messages and how many of them...

238 Administering [email protected]/DOS 

Symbols
%R token
 124, 135
%V
changing
 131, 142
%V token 141
/I
command-line options
 19
/P
command-line options
 19
/S
command-line options
 19
/T
command-line options
 19
Numerics
411
 64, 80, 90, 101, 110
990 6, 44, 213
sample greetings 46
991 6, 58, 214
sample greetings 59
997
mailbox template
 68, 78
Norstar 69
999
administrator mailbox
 24, 
74
computer use of 195
displaying 196
recording system an-
nouncements
 
190
telephone use of 189
A
accessing
Amanda
 18
Main screen 18
Users screen 97...

240 [email protected]
ANI
defined
 224
announcing
called party
 93, 113
ANSWER 39
ASCII
defined
 224
At
scheduling fields
 168
attendant
automated
 1
off-duty 2
primary 1
secondary 2
audiotext
defined
 224
Auto Scheduler
calendar
 158
Auto Scheduler window 76, 
78
Auto screen
And Every
 169
At 168
Call Screening 169
Change On 168
displaying 164
Do Not Disturb 169
Enabled 168
Extension 169
Greeting 169
menu bar 165
MTWTFSS 169
Next Change 169
Restrict To 169
Rings 169
scheduling record fields...