Amanda Work Group Administration Guide

Chapter 5: Setting Up Mailboxes 43
The proper settings for Amanda Administrator are:
The other Basic Options fields are not evaluated, so their values do not matter for an 
information mailbox. 
T
IPS:You can lock the Current Greeting setting after recording your informa-
tion (by changing the Max field to 0), so that it cannot be changed acci-
dentally.
In the Comment field, you might refer to the menu or data the mailbox 
provides.
If the informational mailbox provides information to the user after...

44 Administering [email protected]/Windows
Creating a Range of Mailboxes from an Existing 
Mailbox
Occasionally, you might want to create a range of mailboxes. For example, you might 
create the mailboxes for all the extension numbers at your site at one time. The mailbox to 
be copied can be the mailbox template (usually 997) or any other mailbox. 
In general, you want to select the mailbox most similar to the mailboxes you create so you 
make the fewest changes to each new mailbox. Sometimes you use...

Chapter 5: Setting Up Mailboxes 45
Moving from One Mailbox to Another
You can always move from one mailbox to the next in numeric order. Ctrl+P goes to the 
previous mailbox and Ctrl+N goes to the next. 
When you are in search mode, Ctrl+P and Ctrl+N move from one mailbox to another 
within the set of mailboxes that are the result of the search. 
You can select any mailbox, regardless of order, from the list of all the mailboxes (or all 
the mailboxes that match the search criteria). However, you can...

46 Administering [email protected]/Windows
3. Click Delete…
The Delete Mailbox dialog box appears.
4. Click Yes or Yes to All.
Finding Mailboxes that Match Certain Criteria
You can use Amanda Administrator to find all the mailboxes that have a particular setting 
or combination of settings. For example, you can locate:
 All the mailboxes that have Do Not Disturb turned on and locked
 All the mailboxes that have Call Screening turned on but not locked
 All the mailboxes in the specified range that are...

Chapter 5: Setting Up Mailboxes 47
These buttons wrap from the first to the last and vice versa.
7. When finished, on the Edit menu, select End Search.
Ctrl+P and Ctrl+N will then move from one mailbox to the next, regardless of 
whether the mailboxes have any matching values. 
N
OTE:To end a search or exit search mode at any time, on the Edit menu, 
click End Search.
Naming Groups and Greetings
Amanda Administrator allows you to name your groups and greetings. The name should 
help you remember what the...

48 Administering [email protected]/Windows
Mailbox Field Reference
The following table defines the User fields in the order in which they appear in the 
Mailbox window. Some appear in the Status window.
   
 
Mailbox Fields
FieldDescription
MailboxRepresents the number that Amanda uses to access the mailbox. It ranges from 
0 to 99,999,999 and must be unique.
CommentIf you are using a Brooktrout voice board, this field is provided for you as a no-
tation field. Its maximum length is 17 characters....

Chapter 5: Setting Up Mailboxes 49
Call Screening 
LockWhen selected or ON and Do Not Disturb is cleared or OFF, Amanda says to 
the caller, “At the tone, please say your name and company, and I’ll announce 
your call.” The caller’s response is played to the user when he answers the tele-
phone. The user can accept or reject the call. Lock is the same as for Do Not 
Disturb.
Use Call Screening only with supervised transfers. If Call Screening is on and 
the call is not supervised, the caller is screened...

50 Administering [email protected]/Windows
RNA
Max. Length
Lock Indicates which of the user’s recorded greetings becomes the RNA (Ring No 
Answer) greeting. Amanda plays this greeting when any of the following is 
true:
 Do Not Disturb is selected or ON.
 The user does not answer the telephone and there is no mailbox in the 
RNA chain.
 Call screening is selected or ON and the caller rejects the call.
If this field is 0, Amanda uses the system greeting (“Please leave a message for” 
followed by the...

Chapter 5: Setting Up Mailboxes 51
Mailbox Statistics Reference
You can review your current mailbox statistics (since they were last reset) using the Status 
command.
To review statistics:
1. Click Status on the menu bar (or press Alt+S) to display the statistics for the current 
mailbox.
The Statistics dialog box appears.
Chains
DoneAfter Amanda finishes processing a mailbox, control is transferred to the mail-
box specified in the Done Chain. If this field is blank, Amanda uses the Done 
Chain of the...

52 Administering [email protected]/Windows
2. To exit, select OK.
The following table defines the statistics fields in the order in which they appear in the 
Statistics dialog.
   
 
Statistics Fields
FieldDescription
CreatedThe date and time that the mailbox was created.
SavedThe date and time that the mailbox was last saved.
Messages Current, 
New and (___ sec)The total number of messages currently in the mailbox. (The New field speci-
fies the number of unheard messages. The Sec field contains the...