Amanda Work Group Administration Guide

Chapter 3: Monitoring Amanda23
To disconnect a user who is accessing a mailbox:
1. On the Administer menu, click Mailboxes….
The Voice Server Mailboxes dialog box appears.
2. Select a user from the Active Mailboxes list box then click Disconnect.
3. Repeat step 2 as necessary.
4. Click Done to exit.
Resetting the Date and Time
You can reset Amanda’s date and time while the system is running.
To reset the date and time:
1. On the Administer menu, click Time….
The Voice Server Date and Time dialog box...

24 Administering [email protected]/Windows
The Copy dialog box appears.
2. Indicate the name and location of the file to be copied. 
If the file is on your workstation (or network), you can click Browse… to locate the 
file.
3. Select the Local or Voice Server option button to indicate the location of the file. 
4. Indicate the name and location of the file to be created. 
If the file is on your workstation (or network), you can click Browse… to locate the 
file.
5. Select the Local or Voice Server...

Chapter 4:
Recording the Greetings
Calling Amanda
To perform the procedures in this chapter you need to use a telephone, Amanda 
Messenger, or Amanda Call Control. The telephone directions are provided here. See 
[email protected]/Windows Workstation Features for information about how to use 
Amanda Messenger and Amanda Call Control to record greetings.
To record the greetings that callers will hear when they call, you must first:
 Dial Amanda’s extension
 Log into the mailbox for which a greeting is...

26 Administering [email protected]/Windows
To call Amanda (without integration):
1. Dial Amanda’s pilot number.
2. After Amanda answers, press *.
3. Enter mailbox 990 and press #.
4. Enter the security code for mailbox 990 and press #. (The default security code is 
990.)
Recording the Company Greeting
Unless you change the configuration, this is Greeting 1 for mailbox 990, known as the 
Company Greeting mailbox. The default security code for this mailbox is 990. You should 
change the security code to...

Chapter 4: Recording the Greetings 27
You can also record this greeting using Amanda Messenger. See Aman-
[email protected]/Windows Workstation Features for more information.
Sample Greetings for Mailbox 990
The following greetings show that Amanda can vary how the system greets your callers 
depending on the time of day or the time of year.
Greeting 1: Morning Greeting
Good morning, thank you for calling Company Name.
Play it from 8 
A.M. to 12 P.M. Monday through Friday.
Greeting 2: Afternoon Greeting
Good...

28 Administering [email protected]/Windows
The following figure of the Auto Scheduler window shows the settings for the first 
scheduling record. This record starts greeting 1.
Greetings 2 and 3 have similar settings. Notice that you select the time using 
A.M. and 
P.M., but that the Scheduler Records list box uses the 24-hour format.
The next figure shows the Auto Scheduler window and the settings for the records needed 
to schedule greeting 4 to be played for the Memorial Day weekend, from Friday...

Chapter 4: Recording the Greetings 29
Notice that this and the other records for the holiday are enacted only once, rather than on 
a regular basis.
The three records for May 26th override the Monday morning use of greeting 1 on May 
26, the Monday afternoon use of greeting 2, and the Monday evening use of greeting 3. 
Their settings are similar to the record shown in the preceding figure.
Recording Caller Instructions
The caller instructions menu is heard after the company greeting. Typically, it...

30 Administering [email protected]/Windows
For example:
“To reach the person you are calling, enter that person’s extension. For information 
about our company, products, and services, press 1. For customer support, press 2. 
For sales, press 3. For accounting, press 4. To access the employee directory, enter 
411. To reach an Operator, press 0 or stay on the line.”
5. Press # as soon as you finish speaking.
6. After any recording, you can:
 Review the recording by pressing 1.
 Rerecord by pressing 2....

Chapter 4: Recording the Greetings 31
5:30 P.M. on weekdays. Because greeting 1 does not start until Monday morning, greeting 
3 plays Friday evening and the entire weekend.
The following figure of the Auto Scheduler window shows the settings for the first 
scheduling record. This record starts greeting 1.
Greeting 2 has similar settings. Notice that you select the time using 
A.M. and P.M., but 
that the Scheduler Records list box uses the 24-hour format.
Recording Employee Directory Instructions
Amanda...

32 Administering [email protected]/Windows
As Amanda searches for matches, any spaces or punctuation in the name are ignored. If 
there are several matches, Amanda plays all of them. When a caller enters a name that is 
not in the directory, Amanda says, “I’m sorry. I could not find a match for your entry.” 
If you set the tmo_dir_transfer configuration option to a number greater than 0, you have 
additional prompts.
The prompt after each match is: “To be transferred to this extension, press *....