Amanda Work Group Administration Guide

Chapter 5:
Setting Up Mailboxes
Overview
The design of [email protected]/Windows depends upon the mailboxes that you 
have defined. What a caller hears and can do is controlled by the mailbox that the caller is 
accessing at the moment and how that mailbox is configured. When you configure a 
particular user’s mailbox, you control what that user can do with Amanda and what he can 
change about his mailbox.
You can create mailboxes based on a template or as a copy of any existing mailbox. Using 
a...

34 Administering [email protected]/Windows
The Mailbox List dialog box lists all the mailboxes currently in the database. (It also 
allows you to create, copy, or delete mailboxes.)
6. Do one of the following:
 In the Mailbox text box, type the first few characters that appear in the list for 
that mailbox. Then click OK.
 From the list, double-click the mailbox. 
 To create a mailbox based on the mailbox template, click New…, type a number 
for the mailbox, then click OK.
 To create a mailbox or a...

Chapter 5: Setting Up Mailboxes 35
The Mailbox window displays information about the selected (or newly created) 
mailbox. 

36 Administering [email protected]/Windows
Using the Menus
MenuCommandDescription
MailboxNew…Creates a new mailbox using the mailbox template (normally 
mailbox 997).
Save…Saves the changes made to the current mailbox.
Delete…Deletes the current mailbox.
MailboxDisplays the Mailbox window.
Auto 
SchedulerDisplays the Auto Scheduler window.
NotifyDisplays the Notify window.
ReportDisplays the most recently created report—if there is one.
Display…Allows you to display mailboxes with or without a name. (The...

Chapter 5: Setting Up Mailboxes 37
Using the Toolbar
The toolbar offers buttons as timesaving alternatives to commands on the menu bar:
Creates a new mailbox from the mailbox template (usually mailbox 997).
Saves the current mailbox. 
Deletes the current mailbox.
Copies the current mailbox to a range of mailboxes.
Go to the previous mailbox.
Go to the next mailbox.
Search for mailbox’s with specific settings.
Displays the Mailbox window.
Displays the Auto Scheduler window.
Displays the Notify window....

38 Administering [email protected]/Windows
Using a Template
Setting up the mailbox template effectively at the beginning can save you the most 
administration time down-the-road. Always create a new mailbox from the existing 
mailbox that matches the new mailbox most closely, even if that is not the mailbox 
template. Asking users about their personal preferences can be very effective. A sample 
questionnaire is included in this section for that purpose.
You can create a mailbox as a copy of the mailbox...

Chapter 5: Setting Up Mailboxes 39
Asking the User for Preferences
Use the following User Questionnaire to determine what settings to give a new user. Based 
on the company decisions about calls, you can delete some questions from the 
questionnaire. See the company questionnaire in Installing [email protected]/
Windows. The “you” mentioned in the questionnaire is the user.
User Questionnaire
Question 
Circle 
ResponseAdministrative Action to 
Mailbox Fields
1)  How many times should the tele-
phone ring...

40 Administering [email protected]/Windows
Personal Mailboxes
A user usually has only one extension and, therefore, only one mailbox. That mailbox is a 
personal mailbox.
A personal mailbox stores:
 Messages that are left by callers or other users—until the user deletes those mes-
sages or until you, as the system administrator, delete the mailbox.
 The greetings that are played when the user does not answer his telephone.
 Scheduling information for greetings—if the user decides to schedule them.
...

Chapter 5: Setting Up Mailboxes 41
Creating a Personal Mailbox
You must create a mailbox for each user who will receive messages via Amanda. That user 
does not have to have an onsite telephone.
To create a personal mailbox for a user:
1. On the Mailbox menu, click New…. 
The Create Mailbox dialog box appears.
2. Enter the new mailbox then click OK.
Amanda copies the information for the new mailbox from the mailbox template. See 
“Using a Template” on page 38 for details.
3. Do one of the following:
...

42 Administering [email protected]/Windows
10. Click Yes.
T
IPS:If you set a lock, the user cannot change the value of the associated field 
from a telephone or Amanda Messenger. From the telephone, the user 
does not even hear the menu option that accesses that feature.
To prevent Amanda from taking a message, in the Messages group box, 
clear the Store check box and select None for the Copy Messages To box. 
Otherwise, the system records a message and stores it for the current 
mailbox and/or the...