Amanda Work Group Administration Guide
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Chapter 1: Introducing Amanda3 Amanda Fax Allows you to fax anything that you can print from a Windows application. It also allows you to convert the printable item (document, spread sheet, and so forth) into a fax file or a fax message. This client has 16 and 32-bit versions. N OTE:For details about adding clients, see Installing Amanda @Work.Group/Win- dows. How Amanda Operates To users and callers, Amanda is a voice on the telephone guiding them to people, services, and messages. However,...
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4 Administering [email protected]/Windows The Done Chain field, one of the fields associated with mailbox 990, causes Amanda to route the call to mailbox 991, known as the Caller Instructions mailbox—unless the caller enters the DTMF (touch tone) digits for another mailbox, such as Ralph’s 123. The greeting Amanda plays for mailbox 991 is a menu of choices (for example, “For sales, press 1. For customer support, press 2….”). If the caller presses a number from the menu, Amanda routes the call to the...
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Chapter 1: Introducing Amanda5 Processing Calls and Mailboxes To learn the basics of Amanda’s call processing capabilities, you must understand the following concepts. How Amanda processes a call by going from one mailbox to another How Amanda processes an individual mailbox based on the contents of its fields Processing a Call Amanda waits for incoming calls directed to her by your telephone switching system. When a call comes to an Amanda telephone port, Amanda goes from one mailbox to another...
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6 Administering [email protected]/Windows Call Processing Diagram NOTE:If a Done Chain field is not defined, Amanda uses the Done Chain field of the Company Greeting mailbox as a default. While this default Done Chain can vary from port to port, it usually is the Done Chain field for mailbox 990 and is initially set to mailbox 991 (referred to as the Caller Instructions mailbox). Because of this feature, callers who make invalid choices return to the Caller Instruction mailbox and hear a menu of...
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Chapter 1: Introducing Amanda7 Processing a Mailbox Every time Amanda processes a mailbox during a supervised transfer, the system follows the path shown in the following diagram. The settings for the fields associated with the mailbox, such as the Do Not Disturb, determine what actions Amanda does or does not take. While Amanda processes every mailbox the same way, the dotted rectangle around the left column of the diagram’s first page shows a typical call—starting with Amanda dialing a user’s...
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Chapter 1: Introducing Amanda9 Mailbox Processing Diagram (continued)
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10 Administering [email protected]/Windows Mailbox Processing Diagram (continued) Customer Service and Support The Amanda Company provides customer service and support Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays . Customer Support: (800) 800–9822 For sales, contact The Amanda Company at the East Coast office. Dealer Sales: Telephone: (800) 410-2745 Distribution Sales: Telephone: (800) 410-2745 International Sales: Telephone: (203) 744-3600 International Support:...
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Chapter 1: Introducing Amanda 11 We b S i t e : http://www.taa.com End User Support End user support covers the actual usage of Amanda through the telephone, such as picking up messages, sending messages, changing greetings, and using distribution lists. Registered Amanda sites receive free end user support for the life of their systems. Be sure to send in your registration card! System Administration Support System administration support covers the configuration of Amanda; such as setting up...
